MQ - Key Persons
Job Titles:
- Business and Management Consultant
- Corporate Strategist
Dr Leong is a business and management consultant and facilitator. He provides his services to companies in Singapore as weII as the neighbouring countries. He has been working with industries for the past 25 years.
Job Titles:
- Leadership and Service Quality Specialist
- Principal Consultant of Competencies Dynamics
Mac has more than 30 years of training and consultancy specialising in Leadership and Service Quality. He has provided his expertise to clients in organizations in the Financial, Hospitality, Healthcare, Automobile, Education, Energy, Manufacturing, Property, Telcos, and Retail. He has worked with clients in ASEAN, Japan, Macau, and Europe.
Mac's expertise is in customising the design and delivery of training programmes for audience at all levels in organizations from Senior Management to Middle and Frontline. The training programmes range from leadership and coaching to interpersonal skills training.
Mac is currently the Principal Consultant of Competencies Dynamics, a training consultancy company in Singapore.
Prior to this, Mac was Director of Corporate T&D at Service Quality (SQ) Centre (now a member of MDIS Singapore), where he oversees the gamut of training quality specifically in training delivery, trainer competency and programme design and development. At SQ Centre, Mac and his team of Trainers and Associates delivered programmes for clients in Singapore and overseas in the areas of Service Quality, Leadership and Teambuilding.
Mac was Country Manager of SQ Centre (Malaysia) Sdn Bhd (2004-2007) and led a team of trainers and consultants to partner with major Malaysian clients in the public and private sectors in their organizations' service excellence journey. Prior to Malaysia, Mac was seconded to Indonesia (1992-1994, and 2000-2004) as Executive Assistant General Manager to manage training, operations and the start-up of Service Quality Centre Indonesia (SQCI). His key functions were focused on the development, delivery and offering of Service Quality Training Programmes to raise service awareness in Indonesia.
Phang has accumulated wide experience in the field of management, sales and marketing, managing project teams in driving the CRM strategies over the past two decades. Being a marketer by profession, he was in charge of the sales & marketing division in the fast moving consumer goods.
Therefore, planning a detailed plan and executing the plan has become second nature. Having to train and motivate his sales teams to achieve results, Phang developed a strong passion for training. As such, he became a full time trainer 20 years ago. His strength includes his ability to relate the conceptual theory into practical hands-on in real life situation application and combination of activities and learning intervention.
He has trained and facilitated many programs for corporate companies that include some of the biggest and well known namely IBM, DHL, Toshiba, Lafarge, Ericsson, Kompakar, Huawei, Agilent, Perodua, Kimberly Clark & many more.
Active Toastmasters member since 1991. With his involvement at various levels in the organisation, he was awarded the District 51 Area S1 Toastmaster of the Year 2006/2007 and the District 51 Division S Toastmaster of The Year 2006/2007. He was also awarded the District 51 Division Governor of the Year 2011/2012. He holds the title of Distinguished Toastmaster (DTM), the highest accolade bestowed by Toastmasters International.
Job Titles:
- Master Trainer and Mentor ( Sales )
Soo Hoo has trained regionally to participants from over 30 countries. In line with his desire to ensure practical application of the skills he teaches in the workplace, he has designed a program called Subliminal Persuasion. This program combines the best of Neuro Technologies and hypnosis to allow a deep and strong sense of influence over another. This has proven to be a very popular and impactful program.
Qualification/ Certification: