HELPDESKREVIEWS

OK. My name is Vic Malin, I've worked in technical support for almost 20 years - either software companies or software departments inside bigger organizations - two banks, one insurance company etc. Basically, I've tried a sh*t-ton of different helpdesk software apps. I decided to launch this non-profit website with my associate because I was getting sick and tired of the "review sites" like GetApp where 99% of reviews are actually sponsored (thats why the "salesy" language). Our site has "normal" reviews - just one or two paragraphs pointing out the pros and cons. My opinions are personal and biased. Sometimes I curse. Also I'm a bad writer. And by the way I have a dayjob so I update this website only once every couple of months... Help desk software is, typically, a web-based solution for IT departments or consulting firms to manage the list of clients, their "tickets" (aka "support cases"). Clients send in their "tickets" and the IT-staff resolves these tickets. It is a way to help..

Also known as: HelpDeskReviews.com