DECORILLA - Key Persons
Job Titles:
- Customer Care Representative
Aaron is an ambitious Junior Civil Engineering student who has embarked on a journey with Decorilla. Driven by his desire to broaden his horizons in the realm of design, Aaron has found his niche at Decorilla as a diligent Customer Care Representative. His unwavering passion for aiding others and resolving challenges make him an ideal addition to the Decorilla team.
Beyond his professional endeavors, Aaron shines in the realm of Taekwondo, demonstrating impressive agility and finesse. His loyalty, too, extends beyond the workplace - he's a stalwart supporter of Real Madrid, standing by the team through thick and thin.
Job Titles:
- Chief Inspiration Officer
Guiding Decorilla as the CEO, or as she prefers, the Chief Inspiration Officer, Agnieszka has woven a complex tapestry of finance, real estate, travel, and relocation, all under the invigorating influence of caffeine. With an honors degree in Business Administration from the University of Windsor, she employs her analytical and organizational skills to streamline processes in her roles, past and present. Her innate affinity for helping others and her love of design propel her to incessantly probe how technology can revolutionize the interior design sphere, making it more accessible and engaging.
When not steering Decorilla's course, Agnieszka takes to the city on rollerblades, seeking out the finest gelato. While her culinary skills leave room for improvement, her journey to create the perfect seafood paella continues unabated.
Job Titles:
- Customer Care Representative
In her role, Ana's mission is to assist clients in transforming their houses into personal havens, mirroring their unique personalities and dreams. When not shaping beautiful interior experiences, Ana cherishes time with her family and her feline companion, Hermes.
Stepping into the role of Director of Operations and Lead Designer after her previous fruitful years as an interior designer with Decorilla, Anna showcases her adaptability and fearlessness. Her academic pursuits led her to an Architecture degree, and a Master of Science in Monuments' Management from the National and Kapodistrian University of Athens.
Her design journey has seen an array of projects - residential to commercial, and architectural too, fetching her awards in architectural competitions. Yet, her true passion lies in enhancing her clients' everyday life with access to better interior design and valuable experiences.
When not immersed in Decorilla's operations, she embraces playful moments of peek-a-boo with her daughters and deeply cherishes time spent with her family and friends.
Job Titles:
- CSR Trainer
- Team Engagement Specialist
- Teamwork Tactician & CSR
Serving as our Team Engagement Specialist and CSR Trainer, Belicia is a cornerstone of Decorilla's team. Originally joining as a customer service representative, her unwavering dedication and tenacity saw her swiftly assuming larger roles. Tasked with training the team on various operational aspects, she ensures processes run like clockwork. Beyond this, Belicia masterminds engaging team activities, nurturing a vibrant work atmosphere. For her, Decorilla isn't simply a job - it's a community filled with deep-seated friendships and unity.
A wiz with all things tech, Carlos is our Senior IT Specialist who carries a wealth of experience in network administration and system development across various platforms. An honor graduate with a Master's in Computer Science, he boasts the prestigious Inter-American accolade for innovative projects under his belt. He thrives when elbow-deep in research, artificial intelligence, and the latest tech breakthroughs.
Beyond the codes and systems, Carlos strikes a different chord. Be it belting out a song or deftly maneuvering through an instrument, music is his soul language. He unwinds with intriguing board games, brain-tickling puzzles, and gets lost in the whirlwind of fiction and adventure series.
Job Titles:
- Content Choreographer & SEO Strategist
The wordsmith behind Decorilla's compelling online presence, Danielle serves as our Content and SEO Manager. She employs her eight-year writing and editing journey to craft interior design narratives that charm readers and keep them abreast of the industry. More than a word charmer, Danielle has an aptitude for refining business processes, thus amplifying operational effectiveness.
Away from her desk, she can be spotted beachside, riding the surf or soaking up the sun, with her furry companions, Malo and Pachuco, never far behind. The beach, her dogs, and a well-oiled workflow - that's Danielle in a nutshell!
Devin is the force behind our Sales Design and Public Relations, having carved out his place over half a decade starting as an interior designer. His Bachelor's in Interior Architecture and recognitions in renowned publications like The Wall Street Journal, Architectural Digest, USA Today, and Realtor.com, underscore his prowess. Intrigued and inspired by the marvels of technology, he brings a sense of curiosity to our team that keeps us on the cutting edge.
Off the clock, Devin shares his life with his greyhound pup and tortie cat, his love for pets only rivaled by his commitment to his community. A notable figure in San Francisco's Castro district, he passionately advocates for LGBTQ youth. Yet, for all his accomplishments, mastering the art of cooking the perfect egg still eludes him.
Job Titles:
- Representative
- Customer Delight Specialist
At the heart of Decorilla's Customer Care team is Gabriel, a representative committed to ensuring clients have the best possible experience with their projects. Understanding the value of time, he strives to deliver swift and effective solutions, firmly believing in the power of teamwork to render quality service and cultivate a sense of belonging among his team and clients.
Away from his professional responsibilities, Gabriel leads a creatively rich life. He enjoys reading and sketching with his daughter Emma, crafting short stories, and tending to his garden. A proponent of plant-based diets, he loves sharing his passion, despite the uphill battle. Yet, above all, he revels in the thrill of Formula 1 and WRC!
Job Titles:
- Customer Care Representative
With a Computer Science background and a spectrum of additional skills covering administration, sales, and emotional intelligence, German brings a wealth of experience to Decorilla. His impressive career spans nine years and includes pivotal management and training roles at T-Mobile, Comcast, and Amazon.
When the work boots come off, German switches to tech-enthusiast mode, tinkering with his gaming computer or embarking on virtual shopping sprees in search of the ultimate deal. He is an ardent soccer fan, fostering this passion since he was five. A sucker for an outdoor barbecue, he always looks forward to a good grill out.
Job Titles:
- Assistant Champion of Client Satisfaction
Giselle has been fostering robust client relationships as a dedicated Customer Care Manager, her tenacity in ensuring top-notch service being her badge of honor. Her creativity finds a unique outlet in the realm of interior design.
Outside her professional sphere, Giselle's world orbits around her seven-year-old sidekick. Together, they build Lego empires and indulge in fun-filled ball games. A photography aficionado, Giselle finds delight in capturing nature's elegance, with the beach as her canvas of choice. She relishes long drives paired with melodic tunes, a tranquil escape from the busy life.
Job Titles:
- Customer Care Representative
At Decorilla, Graciela champions the essence of customer service, believing deeply in the golden rule of treating others as one wishes to be treated. This conviction radiates through her work, where she plays an integral role in a team that prides itself on making homes a haven for families. Beyond her professional pursuits, Graciela finds joy and fulfillment in the company of loved ones and her cherished pets.
Her leisure hours are a mosaic of diverse interests. A movie buff, she delves into the thrilling worlds of horror, action, and thriller films. Graciela's artistic side flourishes in drawing, and her soul resonates with the rhythms of music, an indispensable part of her life. Traveling to new destinations invigorates her, illuminating the small, yet profound details that make life truly worthwhile.
Job Titles:
- Assistant Customer Joy Manager
When she's not masterfully managing operations, Harriet transforms into a shutterbug, capturing ordinary moments and turning them into extraordinary memories through her camera lens. She has a knack for finding beauty in every corner of the world and freeze-framing it through her lens. But let's not forget her passion for coffee! Harriet is always up for a new coffee-tasting adventure. From the smoothest lattes to the boldest espressos, she enjoys every sip and loves discovering unique flavors.
Ingrained with a love for numbers, Hassaan anchors Decorilla's finance corner as their dependable accountant. Raised in a CPA-saturated family, he honed his skills at PwC, where he balanced clients from varying scales and developed a knack for disentangling accounting and taxation knots.
Following an eight-year chapter at PwC, Hassaan reached an epiphany. His rich experience, coupled with a deep-seated desire to aid businesses, primed him for his long-held dream: spearheading his own accounting firm. Today, he finds immense satisfaction in providing invaluable financial solutions. A firm believer in rest, Hassaan treats his sleep routine with the same meticulousness he applies to ledgers.
Job Titles:
- Customer Care Representative
Heber, with a 8-year voyage in the realms of training and customer service, is a seasoned pro in delivering service par excellence. Although his academic path led him to a major in law, he found his true calling in the intricate dynamics of customer service, always aiming for nothing short of the best.
Away from work, Heber strikes a fine balance between the digital and the natural. A gaming enthusiast at heart, he also harbors a love for the outdoors with camping and hiking featuring high on his leisure list. His culinary adventures, however, are mostly a hit-or-miss affair, but that doesn't deter his spirit in the relentless pursuit of the perfect grilled cheese sandwich.
Job Titles:
- Customer Care Representative
Our Customer Care Representative, Jorge, is a multifaceted personality marked by his compassion and a steadfast commitment to making a difference. With a profound faith in the potency of simplicity and a passion for aiding others, he continually aspires to create a tranquil environment that nurtures joy and productivity. His knack for navigating intricate challenges while fostering a positive, inclusive atmosphere sets him apart as a consummate professional.
When he's not assisting clients with their design endeavors, Jorge uses his technological aptitude to moonlight as a computer repair enthusiast. Moreover, his sharp fashion sense exemplifies his deep-rooted appreciation for aesthetic appeal and meticulous detail.
Josh is the technical powerhouse of Decorilla, serving as our Chief Technology Officer. His academic journey took him to the University of New South Wales, where he earned an honors degree in Computer Science, setting him on a path to be part of the award-winning web development team at King & Wood Mallesons. Now, he and his team at Decorilla strive tirelessly to infuse our website with innovative features and cutting-edge technology, to ensure an engaging user experience.
Away from the world of code, Josh seeks the thrill of riding waves, coaching robotic dogs on the soccer field, and testing mobile internet coverage in remote corners of the world - yes, even at Everest Base Camp.
The ever-dynamic Joshua, our digital product advisor, brings a wealth of knowledge to Decorilla from his MBA at MIT and tech mastery from the University of New South Wales. Previously steering digital products at Morgan Stanley and tech companies such as IBM, he's gained a reputation as the calm within the storm, drawing order from chaos with deft organization and process management. His love for technology and knack for collaboration birthed his successful YouTube channel, ‘Just Josh Tech'.
Once gracing the DJ decks at super clubs, Joshua now prefers slicing through pool lanes or basking in the satisfaction of a perfectly organized spreadsheet. His journey is a testament to continuous evolution and growth.
Joyce combines 15 years of experience in interior design with an exceptional knack for vendor management in her role as Director of Procurement at Decorilla. She holds a bachelor's degree in Interior Design, lending academic weight to her innate creativity. Her duties lead her on a worldwide search for exceptional pieces, utilizing insights gathered from multiple international design projects. This journey steered her to launch a furniture line under her name for a globally recognized company, a testament to her industry expertise and influence.
Job Titles:
- Customer Care Representative
Karen, our dedicated Customer Service Representative and Furniture Vendor Specialist, excels at helping others and boasts an unrivaled attention to detail. Her enthusiasm for her role is palpable from dawn, embodying the early bird eager to make a difference.
Outside of work, Karen treasures time spent with her family and holds a special place in her heart for stray cats. She's an avid horror movie enthusiast, always up for a cinematic thrill. Exploring profound philosophical concepts that influence our perception of life is another interest that intrigues her. In her creative downtime, she transforms recycled materials into elaborate miniature villages, breathing new life into what others might discard.
Job Titles:
- Customer Care Representative
As a Customer Care Representative, Karla exercises her hard and soft skills to help clients as much as possible. She never says never and works hard to find the answers and solutions needed in any situation. Karla is a problem solver and fully commits to any task she's assigned.
In her spare time, you may find Karla dancing, exercising, or just watching romantic series, as she imagines herself ending up with a real-life prince charming. She says while waiting for that to happen, romantic series fill that dream pretty well.
Meet Manuela, our Marketing Manager, whose experience in the tech and lifestyle industries perfectly aligns with Decorilla's mission. She holds a bachelor's degree in Social Communication and Journalism. Manuela specializes in Social Media strategy, copywriting, and creating multimedia content.
She excels in the art of storytelling, crafting narratives that deeply resonate with audiences and spark engagement. Outside her professional role, Manuela is an avid photographer and a passionate music enthusiast who finds creative expression through singing and dancing. Her skills, combined with her commitment to staying updated with trends, drive innovation, fostering both brand success and creative excellence.
Maria Luiza (Niza) is our Marketing Advisor with an MBA from MIT and over 20 years of experience in marketing. Niza has held senior marketing roles at Coca-Cola and strategy and planning roles at BRF (NYSE: BRFS). She also has diverse experience as an entrepreneur with her own start-up in Brazil developing the whole middle-west market of the country's NYX Cosmetics, which was recently acquired by L'Oréal.
She is known as a very healthy person, waking up at 5:00 am every morning to do all sorts of sports, from running
to rowing and weightlifting, to wakeboarding. Strangely, her eating habits would say the opposite. She would do anything to avoid a salad and have some Oreos instead.
Meet Vincent, a senior web developer at Decorilla with a knack for problem-solving and a love for a good challenge. He holds a diploma from the department of Computer Science at the University of Orsay and more than 10 years of experience. His work often involves creating user-friendly digital solutions, and he's always ready to lend a hand to those in need.
Job Titles:
- Customer Care Representative
Oscar is an enthusiastic professional with a degree in business administration from Ave Maria University-Nicaragua. With his love of helping others reach their goals and desires, he's been honing his customer service skills for over nine years. Oscar's strong communication skills and customer-centric approach enable him to deliver exceptional service and build strong relationships. His proactive problem-solving and commitment to exceeding expectations make him a valuable asset to our organization.
Oscar is a passionate aviation enthusiast who also actively practices Karate, being in the process of becoming a black belt soon. In his spare time, he enjoys playing the guitar and has a special affinity for Pink Floyd. He is a travel enthusiast with a goal of leaving footprints in at least 60 countries throughout his lifetime!
Job Titles:
- Client Projects Manager & Sales Designer
- Project Manager & Sales Designer
Our Project Manager & Sales Designer, Pete, is an expert in customer service, with a diverse background spanning IT service desk, designer support and project consulting. His journey began with an honors degree in Industrial Management, enriched with international exposure. Pete excels at identifying customer needs and harnessing the latest technology to meet them.
When he's not charting out project pathways, you'll find Pete jamming out and composing music, where his creativity plays an amazing rhythm. And let's not forget his culinary skills - he's a pro at whipping up delicious Thai and Chinese dishes.
Job Titles:
- Senior Full - Stack Developer
Job Titles:
- Projects Coordinator & Sales Designer
Silvia joined Decorilla as a Sales and Project Cordinator, she helps customers get started with their projects and helps different departments with their tasks as needed. Prior to Decorilla, she spent the past 15 years working in the furniture industry with architects, designers, and retailers, she loves all things design.
Her passion for design dates back to many years ago, when she decided to follow her dad's steps working in furniture - she started her career working for a manufacturer and to this day she is still very passionate about the process! In her spare time, you can find Silvia on the yoga mat or exploring nature with her wolfdog and occasionally behind the helm of a sailing boat
Job Titles:
- Customer Care Representative
Away from the keyboard, Vincent is a certified scuba instructor and a bit of a food enthusiast. He enjoys exploring new places, both underwater and on land, and he's always on the lookout for a new restaurant to try. Whether it's a local diner or a trendy new spot, Vincent appreciates a good meal. In essence, Vincent is a dedicated web developer, a scuba diving hobbyist, and a food lover, always ready to explore new frontiers, whether in code or cuisine.