NICOL INSURANCE - Key Persons
Job Titles:
- Chief Financial Officer
- Adam Barfoot Chief Financial Officer
Soon after a successful start in accounting, Nicol Insurance Chief Financial Officer Adam Barfoot made the decision that he wanted something more. With the designation CPA, CA, he was at the time working for a public accounting firm. In 2012, after a conversation with childhood friend Tim Nicol, he decided to make the jump and began his career as an insurance broker. Attaining his CAIB, he now acts as the principle broker for Nicol Insurance, alongside his childhood friend and business partner.
A strong problem solver, Adam provides financial leadership to the diverse Nicol team located in offices throughout Ontario. He says that the best part of his job is that "no two days" are ever the same. He enjoys the challenges presented by staff, but perhaps more so, working as a team to find the best solutions.
When not working Adam spends the majority of his time with his wife and two kids. When time permits, he is active playing hockey, lacrosse and golf. An avid woodworker, he enjoys designing and working on projects in his home shop.
He finds working in the community you live in has two wonderful aspects; the first is that you get to help clients who are also your neighbours, whether through a claim situation or by getting them the right coverage; the second is with staff, helping them grow their role and understand some of the more complicated nuances of the insurance business.
Job Titles:
- Alyssa Beattie Personal Account Manager
- Personal Account Manager
Alyssa Beattie has been "enjoying" the insurance business for nearly two decades. She joined the Nicol Insurance Kincardine office soon after completing her post-secondary education in London. Alyssa comes from a family of insurance brokers and received hands-on experience in high school. Growing up around "insurance people", she knew what she wanted to do. A dedicated student, Alyssa spent her summers and after-school time learning and working at her family's brokerage, helping out wherever she could. After attending the Business Insurance program at Fanshawe College, she gained additional experience at a mutual insurance company before joining Nicol. Since completing her education, Alyssa has advanced her career to account manager, working hard to provide each client with unwavering attention.
What Alyssa enjoys most about the industry is the "people elements of the business" and interacting with customers and fellow employees. She lives in the community where she works, which is perfect because she prefers the "neighbours working with neighbours" vibe. An avid reader, Alyssa loves spending time reading with her daughter, turning her love of reading into family time. Family is very important to Alyssa, and she cherishes these priceless moments.
Alyssa loves the community of Kincardine, especially its small-town feel and seasonal events. It's important to her, and she likes that the company where she works also gives back. To Alyssa, it's about people and feeling like she has made a difference in their lives.
Job Titles:
- Amanda Parisien Personal Account Manager
- Personal Account Manager
Amanda Parisien, who returned to her home town back in 2002, enjoys living in close proximity to Nicol Insurance's Owen Sound office. She is responsible for changes to personal policy holder accounts, working closely with the Executive team. Amanda enjoys people, it's what she enjoys most about her day-to-day. She embraces the team spirit and the dedication Nicol has to the family-oriented, customer-first experience.
A normal day has her chatting with clients all over the province. Her experience in working in retail at Home Hardware in Wiarton and then six years with Rogers, has provided Amanda with a natural, easy way, when working with the many Nicol customers she chats with throughout the day. When not working Amanda can be found in the outdoors, hunting, fishing, four wheeling and of course hiking the many trails in the Bruce Peninsula. She loves scenic landscapes, what the rugged natural beauty of the escarpment provides. She enjoys it both from water and on land. In the winter she is busy with her three boys playing hockey and loving that hockey mom life. In the summer, she enjoys playing baseball and spending time outdoors, camping with friends.
Working closely with other team members, Amanda believes Nicols forward thinking approach is what sets them apart. "We try to take a proactive approach when dealing with our customers. Meaning we are trying to touch base with and get updates from them regarding changes in their lives, before something happens". Read more about "What you should tell your insurance broker". Simply put, Amanda believes a "good policy" has the coverage you need and a "bad policy" doesn't.
Job Titles:
- Amy Splawnyk Personal Account Executive
- Personal Account Executive
Amy Splawnyk has fully embraced the insurance world. As personal account executive, Amy brings her strength in organization and determination to the personal line market. She enjoys helping others and takes great pride in knowing that she is "helping people" protect their greatest assets.
Amy earned a business administration degree from Trent University, where she specialized in human resources. She's a natural motivator, a level one figure skating coach, with 15 years of managerial experience; it's no wonder that Amy enjoys being around people. She is a member of the Owen Sound Business Networking and referral organization (BNI), and looks forward to getting back to the social side of networking.
For the past 20 years, Amy has lived in the lake-side community of Sauble Beach. Her greatest pleasure is family and cherishes spending time with them. Whether camping, day trips or going away on family vacations, she's "in to it all".
She likes that Nicol Insurance prides itself on service, commitment and protection to each client. She looks forward to "getting to know" different individuals. She considers it a "good day" when she's able to help someone and at the end of it, "feel good about it". She loves her family and the commitment that comes along with that unconditional love. It's what she likes about her team; they understand family, the importance of family and as an added bonus, operate like a family, it really is a win-win.
Job Titles:
- Ana Mendonca Personal Account Executive
- Personal Account Executive
Having worked in the larger city most of her career, Personal Account Executive Ana Mendonca was looking for a change. She was looking for an insurance company that was a little old school, one that provided clients with "that personal touch", yet kept current with all the technology advances occurring in the industry.
Born and raised in Toronto, Ana decided to move to Grey County in 2006. Soon after, in 2009, she started with Nicol Insurance in Flesherton. In 2021 she relocated to Nicol Insurance Mississauga office, returning to the city and bringing with her "that small town charm". Ana really enjoys getting to know clients and their families, making her a great advocate when the need might arise.
With over 30 years of experience in the insurance industry, Ana's positive attitude and zeal for life make dealing with Ana a wonderful and easy experience. She's a firm believer in treating people fairly, the way she would like to be treated. She finds that Nicol is more like family than just co-workers, making the day-to-day all the more enjoyable. When not working Ana spends time with her family and friends, attending Portuguese Community events including organizing Portuguese style bullfights with her son.
Over her lengthy career there have been many clients Ana has helped to get through a sudden crisis. To ensure her clients are treated well, Ana puts their best interests at heart. She checks in on them, and makes sure they and their loved ones are OK, all while ensuring the claim is being handled fairly and in a timely manner.
Job Titles:
- Small Business Account Manager
Commercial Account Manager, April McNabb enjoys building relationships with both clients and coworkers. Working out of Nicol Insurance Port Elgin office, she spends her day servicing commercial files and providing support to existing clients.
April has been part of the Nicol team for well over a decade. Having both personal and commercial insurance experience, April's focus is on serving Nicol's business clients. She likes the complete service approach Nicol offers clients, especially the dedicated team assigned to each one, "when you call in, we are able to provide excellent customer service and respond in a timely manner."
April has lived and worked in the Saugeen Shores area for most of her life, having moved to Port Elgin when she was five. She loves the small-town feel and what that means to her relationships with clients. She loves the fact that she "can walk down the street and knows almost everyone and their family".
While not at work, April is a hockey mom, as she enjoys watching her kids play the sport throughout the winter. When not in the arena, she enjoys taking care of her "grand-dog" and exploring the countryside with her husband on their side-by-side.
To connect with April and have your policy reviewed, please use one of the available options above.
Job Titles:
- Ashley Bailie Personal Account Manager
- Personal Account Manager
Ashley Bailie is by nature passionate, as she's eager to help people and make sure their needs are taken care of. The best part about her work day at Nicol's Insurance Kincardine office is getting to know her clients. It comes easy for her, as her warm personality and welcoming smile radiates an approachable individual. For Ashely, there is "nothing more rewarding than knowing you were able to help someone."Ashley finds the "variety" of her work the "most enjoyable" aspect of her day. Nicol has a diverse set of clientele, "with so many different needs", this "keeps things interesting" she says, as she is always learning something new.
Ashley is an avid reader and enjoys spending time with family and friends. She enjoys watching true crime television shows and recently took up golf, which she's surprised to find out how much she likes. Ashley's favourite part of her adopted home of Kincardine is that the "community is united", it's her favourite thing and translates well for her clients at Nicol. She describes Nicols team spirit, as the main driver, that puts this brokerage house in a class of its own. The entire Nicol team is dedicated to providing clients with the very best advice and service, "while at the same time having the products that suit their needs." She is thankful to work in an area where people are patient, understanding and kind, "they make the job easy".
Job Titles:
- Account Administrator
- Administrative Support
Account Administrator Brenda Cuming has been working in the insurance industry for close to two decades. A dedicated and hard worker, Brenda prides herself on her "good work ethic" and ability to help co-workers when the opportunity arises.
A big Raptors fan, Brenda loves her hometown of Orangeville, as it's close enough to the city for world class entertainment and far enough away to embrace that small town feel. She enjoys all the hiking trails that Orangeville and the surrounding area has to offer and the many restaurants, shops and activities the town has attracted over the past 20 years. Not an idle person, Brenda is always on the go. When she does relax, it's usually with a crossword or jig saw puzzle, as she loves the mental activity both provide. Those thinking games are a welcome diversion from the physical demands of her hobby farm.
Brenda is a true animal lover, when not helping clients or coworkers, she can be found tending to her animals on her 5 acre farm. Along with caring for her elderly horse, duck, and cat, she rescues dogs. Her rescues, "may not have had the best life and need extra care". She has a natural gift and says that to "see these dogs come out of their shell and not be so scared and start to be happy and enjoy life, it's the best feeling in the world".
Job Titles:
- Commercial Account Manager
- Brittany Martin Commercial Account Manager
Brittany Martin's commitment to continuous learning has shaped her personal and professional trajectory. Her dedication to applied education resulted in a Bachelor of Arts in Political Science and Legal Studies, leading her to her current role as a Commercial Account Manager at Nicol Insurance.
Before joining Nicol, Brittany immersed herself in the legal realm, completing ILCO courses and excelling as a law clerk. Her dedication extended globally, teaching English in Taiwan, and then to a startup, where she contributed significantly to operations, compliance, and elevating customer experiences. This varied background paved the way for Brittany's entry into the insurance industry, marking the beginning of an exciting chapter for not only Brittany but also the team at Nicol. Her passion lies in enhancing customer experiences, a focal point evident in her career.
Rooted in her hometown community, Brittany finds joy in servicing establishments she once frequented. Beyond work, her love for travel, exploration of diverse cultures, and hiking adventures with her dogs showcase a deep connection to her love for nature and the outdoors. Having witnessed the evolution of Owen Sound, Brittany takes pride in contributing to its growth. At Nicol Insurance, the team's commitment to client relationships resonates with her, aligning with a belief in proactive support for clients seeking coverage and satisfaction. Brittany's tenure in insurance underscores the value of a well-prepared policy and the support it provides during crucial moments. Joining Nicol Insurance has not only enriched her professional life but also enabled her to give back to the community integral to her journey.
Job Titles:
- Caitlyn Jacques Personal Account Manager
- Personal Account Manager
Job Titles:
- Christine Haslam Commercial Account Coordinator
- Commercial Account Coordinator
Christine Haslam is currently serving as the Commercial Account Coordinator at Nicol Insurance. Christine brings a wealth of experience and a genuine passion for customer service to the team. Born and raised in Owen Sound, she returned here to raise her family surrounded by the region's natural beauty and the warmth of its community.
Christine's professional journey in the Financial/Insurance Industry began with a high school co-op at a local bank, setting the stage for a lifelong commitment to the field. Her extensive career at Manulife Financial in Waterloo, spanning various divisions such as Savings and Retirement, Mutual Funds, and Manulife Bank, equipped her with a robust foundation in the industry. With over two decades of experience, she joined Nicol Insurance with a deep understanding of client needs and a commitment to providing exceptional service.
In her role, Christine collaborates closely with the commercial team, ensuring they have comprehensive information for meaningful meetings that keep up with their clients evolving business needs. Additionally, she works alongside account executives and managers, ensuring the timely update, renewal, and issuance of client policies.
Christine's unique contribution to the Nicol Insurance team lies in her positive attitude, sterling work ethic, and a wealth of experience in customer service and administration. On a personal note she values authentic connections and has a keen interest in natural health alternatives, delving into subjects like essential oils, nutrition, and chiropractic care.
Outside of the office, Christine finds joy in exploring nature, water, and the outdoors. Her summers are spent on the water, cruising around Lake Huron, Georgian Bay, and the Trent Canal with her husband and two boys. An avid enthusiast of plants and trees, Christine tends their property, a collection of house plants which includes 2 towering Hibiscus specimens, reflecting her passion for nature.
Christine is captivated by Nicol Insurance's commitment to client care, emphasizing the importance of maintaining personal connections and relationships. Her genuine enthusiasm for her role, combined with a deep understanding of the community's pulse, sets her apart as a valuable member of the Nicol Insurance family.
Job Titles:
- Christy Lisk Personal Account Executive
- Nicol 's Personal Account Executive
- Personal Account Executive
With a love for sports and dogs, Nicol's Personal Account Executive, Christy Lisk has lived in the Woodstock area for nearly a decade. The community she loves is where she puts her time, from her kids sports teams, where she fundraises and score keeps, to being an active member in her community, where she volunteers her time "whenever the opportunity arises", be it cookie decorating, community clean-up or a local food drive. On Sunday, you can find Christy watching football, cuddling in tight with her young boys and lovable dog Billie, who was appropriately named after her favourite team, the Buffalo Bills.
Immediately, Christy recognized that the Nicol Insurance team, fit with her "team first" attitude. An attitude, she says, that puts people first, and prides itself on helping others and doing what they can to protect their customer's interests. "We actually care," she says with a warm smile. With a wealth of experience in the auto and manufacturing sectors, Christy has developed a wonderful knowledge of both industries. She continues to put that experience and knowledge to work as she builds her client portfolio at the Woodstock office.
She's quick to point out it's "not about price; its about customer service matched with the right personal coverage". Most important is to get to know your client prior to quoting them a new home or auto policy, "it makes a difference," she says, and allows Christy to provide coverage where others are just unable to help.
Christy is aware of how weather can affect Nicol's long-term policyholders. Recently, she helped a client protect his finished basement. Only a month after she recommended adding water coverage to his policy, a sudden snow melt flooded the basement and damaged the work that had been done. Needless to say, the client was very appreciative of the new coverage. Although the water damage was still a significant inconvenience, his cost for that sudden event was covered.
Job Titles:
- Crystal Machan Personal Account Executive
- Personal Account Executive
As a lifelong learner, Crystal has gleaned insights from a multitude of hands-on experiences. Her early exposure to the industry occurred during her high school years, where she developed a fondness for the people-centric nature of the business. After high school she excelled at the role of service manager in the automotive industry. Reflecting on her past endeavors, she playfully remarks, "that if you can work in the automotive industry, you can handle anything."
Crystal then dedicated time to designing kitchens, bathrooms, and selling flooring. Her reentry into the insurance domain occurred close to a decade ago, when a design client extended an offer of employment, marking her second foray into the industry. This experience acquainted her with the various lines of insurance, equipping her with skills that seamlessly transition to her present role.
Underscoring her dedication to exemplary customer service, Crystal says, "I have always placed great customer service above all when handling clients, I became a broker to ensure that I could provide the best service, with the best rates and the best companies to my clients". Crystal places special emphasis on nurturing enduring connections, noting that genuine familiarity with business associates adds a distinctive dimension of enjoyment to her role.
At her core, she thrives on the vibe of small towns. In her active pursuits, she engages in competitive baseball, delights in culinary endeavors and hosting guests, and finds pleasure in embarking on road trips filled with novel experiences. With an ardent desire to assist others, Crystal exudes optimism and firmly believes that personal growth is constrained only by self-imposed limitations.
Crystal Machan takes great satisfaction in her role as a Personal Account Executive for Nicol's Woodstock Insurance location. She finds joy in assisting and collaborating with a diverse array of individuals, and she appreciates the team and family-oriented environment cultivated at Nicol.
Administrative Support Dawn Coram has been working at Nicol Insurance Orangeville office for half a decade. She comes to Nicol from the health care industry as well as customer service. During this experience she learned the importance of listening, understanding and then providing a response. When dealing with clients, she enjoys the conversation element most. This is how she gets to know each client and helps them work through the "hectic changes" that come with a full life.
After work Dawn enjoys getting out on the golf course, and spending time with family. She's encouraged family members to play the sport and they now enjoy it together; she says it's "the best of both worlds". Beside the local golf course, Dawn enjoys the many community events she can visit in her home town. These include the farmers market, local music festivals, and sporting events. Depending on her mood, "there is always something to do".
She grew up in the Orangeville area, and knows many of the people in town. She finds it exciting to hear about the changes in their lives, watching their children grow up, and then having children of their own. When they get their first car or they purchase their first home, Dawn is there, helping to guide them through the different stages of their insurance needs.
Connect with Dawn and have her review your policy.
Job Titles:
- Denyse Faulkner Personal Account Executive
- Personal Account Executive
For over fifteen years Denyse Faulkner has enjoyed being part of the Nicol Insurance personal lines team. Starting out as the front desk receptionist, she has worn many hats and is now settled in her role as a Personal Account Executive. Keeping current is an important role for Denyse, as educating her clients on changes to coverage, and keeping them well protected in the event of a change, is her first priority.
She gets that insurance can be "the last thing on someones mind". Clients calling in to update changes, "is sometimes forgotten". With Nicols "getting to know our clients and their needs" program, the dedicated team of two helps make client enquires and updates "quick and painless". She enjoys reaching out with their "yearly client reviews" which makes sure clients have "the proper coverage for their current needs".
Born and raised in Port Elgin, she enjoys building lasting relationships with her team members and clients. Denyse coaches competitive gymnastics at the local Swing Spring and Flip and she enjoys spending time with family, whether at home, camping, or on their boat. Denyse understands that each client needs are different, so coverage required and the amount of insurance they need can sometimes be offset by the amount they are able to self-insure. "It can get complicated", she says.
Job Titles:
- Diane Bailey Personal Account Executive
- Personal Account Executive
For over three decades, Diane Bailey has been a key player in the insurance industry, and she's loved every minute of it. Working out of the beautiful town of Port Elgin, Diane transferred to Nicol Insurance when Nicol acquired the Carruthers Port Elgin office many moons ago. As a knowledgeable and caring broker, Diane has the background and ability to shop insurance companies, for the best coverage her clients can get. By offering them "more than just one option" clients are assured of complete coverage.
Diane's family originates from the Port Elgin, Saugeen Shores area; her husband was born and raised here. Her connection to the community is important for this experienced and invaluable client resource. A people person, Diane is known for her friendliness and approachable nature. She embraces the power of today's technology with a humanistic approach that focuses on face-to-face interaction.
Clients adore her, and often bring her gifts. When out for a walk, there's not a day that goes by where someone doesn't stop to talk. It could be about home or auto insurance, weather, kids, family, or their grand kids, whatever it is, Diane is the "go-to" friendly person inside and out.
She really enjoys the camaraderie of the team atmosphere at Nicol, as it feels like family. Every day is a pleasant day, and that's extremely important to Diane, as she takes pride in making sure that everyone is enjoying it as much as she is.
Job Titles:
- Commercial Administrator
- Commercial Lines Administrator
- Dolly Singh Commercial Administrator
Dolly Singh is an experienced Commercial Lines Administrator with a strong background in the insurance industry that spans over half a decade. Before joining Nicol Insurance, she served as an operations manager for a prominent grocery retailer, gaining valuable expertise in the customer relations field.
Dolly is a lifelong learner who takes great pleasure in acquiring new knowledge and sharing it with both customers and fellow team members. She actively seeks out novel experiences and consistently challenges herself to broaden her horizons. With a natural curiosity for exploration, she embraces everything life has to offer. In her personal life, she engages in arts and crafts with her children and finds joy in gardening and the outdoors.
Recognized as a gifted networker, Dolly excels at identifying time-saving and cost-effective solutions in her tasks. As a dedicated broker, she willingly goes the extra mile, particularly in last-minute scenarios. Dolly is a true team player and has demonstrated her commitment by assisting commercial insurance clients in obtaining the necessary coverage, even during holiday breaks, such as Christmas. Dolly strongly believes that a good insurance policy stems from listening attentively to clients' needs and preferences, meticulously sourcing appropriate coverages, and effectively communicating the details to the client. Working at Nicol Insurance, Dolly finds immense satisfaction in the supportive team environment.
Job Titles:
- Jaclyn Gostick Small Business Account Executive
- Small Business Account Executive
As an Account Executive with the Nicol Insurance Commercial Lines team, Jaclyn Gostick enjoys working closely with many Ontario businesses. Working in the Nicol Insurance Port Elgin insurance office, she focuses on providing commercial coverage to small businesses as well as group benefits. As an Advisor for the Chambers Plan, Jaclyn offers Chamber members and their employees comprehensive group benefits, including health and dental insurance. She is the exclusive advisor for more than 15 Chambers, including the Owen Sound Chamber, Saugeen Shores Chamber and the Grey Highlands Chamber of Commerce.
Jaclyn started out as a Claims Adjuster for State Farm Insurance after graduating from University. She has an eye for detail and has gained extensive knowledge in the insurance industry through her experience as a Property, Bodily Injury and Accident Benefit Adjuster in the Special Investigative Unit. Through her position as an Adjuster, Jaclyn gained insight into the important role a Broker plays, especially when it comes to communicating between the Insurer and the Insured.
Recently Jaclyn has taken up golf and plays Wednesday evenings at the Saugeen Shores Golf Course "Ladies Night". She loves to travel and does so every chance she gets. With her husband and two kids, Jaclyn can often be seen out at local events and taking in everything the community has to offer.
Job Titles:
- Jaclyn Searles Small Business Account Executive
- Key Member of the Small Business Team for Nicol Insurance 's Commercial Division
- Small Business Account Executive
Jaclyn Searles is a key member of the small business team for Nicol Insurance's Commercial Division. Her focused, yet personal approach provides a refreshing change to the digital way other brokers operate. Jaclyn was a perfect fit for the new approach Nicol desired for their expanding commercial insurance division.
She recalls just how refreshing it felt when she joined the Nicol Insurance commercial team. With a younger staff and management, there is a "lively energy in the office", a culture that promotes a work/life balance and "makes for a fun work environment".
Jaclyn enjoys being outside and feels most relaxed around the water, making the Georgian Bay Area the ideal place to raise her family. Resonating with her hometown of Owen Sound, she emphasizes the "incredible location" as a key factor in her decision to move back home.
With over 10 years in the industry, Jaclyn is an experienced Commercial Account Executive who's easygoing and positive attitude brightens up the office. She prides herself on knowing her clients well, listening to their needs and ensuring they feel "comfortable and relaxed".
Job Titles:
- Insurance
- Jim Washington Personal Account Executive
- Owner and Lead Broker at Landry Washington Insurance
- Personal Account Executive
Jim Washington was the owner and lead broker at Landry Washington Insurance until its sale to Nicol Insurance in 2019. Jim now shares his lead broker distinction with other brokers, who together, are part of the Ontario Nicol team. An industry veteran, Jim works alongside son Kyle, in the Nicol Insurance Mississauga office. With over 3 decades in the insurance business, moving from the ownership position was a nice change for Jim, as he now gets to focus on the part of his business he liked the best, "the people".
Jim is a dedicated family man; most of his life has revolved around his family, wife, children and now grandchildren. Family, "makes it all worth while," he says, even though somedays he still feels like "the bank of dad". He has lived in the Mississauga area most of his life, and has seen, first hand the changes his home town has gone through. Not one to let opportunities slide, he has embraced its evolution, growth and development. A home builder himself, he's contributed to the reality of "what it means to own a home" in more ways than one.
Jim believes that communication and setting the right expectations is paramount to helping people. By believing in the value of a "good policy" and caring enough to ensure clients have one, has been his "personal policy" all along. He is an experienced insurance Executive, boasting many clients, past and present. After so many years in the industry, Jim believes the fundamentals of his work, "having a meaningful conversation with clients", keeps him energized, keeps him curious and keeps him going. It's a simple pleasure for Jim, one that he'll never out-grow.
Job Titles:
- Jen Todd Personal Account Manager
- Personal Account Manager
Jen Todd's favourite part of her role at Orangeville Nicol Insurance is building relationships. With her focus on people, Jen builds relationships with the intent "to make your day a little bit better". She exudes a high degree of empathy and spends a lot of her energy making clients and co-workers feel like a "real person".
An excellent fit to the Nicol Insurance team, Jen understands that what motivates her to assist others makes her feel good about herself. Her energetic motivation benefits personal lines clients, as they receive the highest level of service from a caring and knowledgeable broker.
When not working Jen spends most of her time with her blended family. Along with her wife, 4 daughters and Golden Doodle puppy, they love exploring the outdoors. A lover of nature, Jen enjoys the woods and the peaceful views that come along the way. An organized and caring person, Jen spends her time preparing ahead, creating the best experience for her wife and daughters to share. Whether they are at the beach, hiking a trail or staying at a cottage, each experience is a family affair and together they make the most out of every day.
Jen's outlook and past work experience blends nicely with her role at Nicol Insurance. She loves that she now works at a place that "values helping people" over treating them like a number in the digital machine.
Job Titles:
- Account Executive
- Jenna Linley Personal Account Executive
- Personal Account Executive
Personal lines account executive Jenna Linley puts her clients "particular needs" first, especially when they come looking for home insurance or auto insurance options. For well over a decade, Jenna has worked in the industry and built a number of solid relationships, first as a receptionist and then as a broker.
Drawn to the "team atmosphere" at Nicol Insurance, Jenna looks forward to establishing herself with the growing Ontario-wide brokerage. A life-long learner, she's always expanding her knowledge, especially in the fields of insurance. She has her own approach and is pleased to be able to expand her client reach, not only in the Georgian Bay Area, but also in the town she calls home.
Together with her husband and 2 boys, Jenna lives in Owen Sound and has for more than 12 years. She loves that it's small enough "to run into familiar faces" and large enough that it has the "conveniences of the big city". She says her 2 boys are "sports crazy" and love the city too. There is so much to do outside, always somewhere to go and always somewhere to explore … "to burn off some energy", she jokes. Jenna particularly likes the beaches in the summer, and ice rinks and of course the tobogganing hills, in the winter. During her free time, she volunteers at the kids school and "really enjoys" contributing to the school community.
Jenna believes that "growing with the client" and going through their "life experiences, with them", really helps her get to know their Insurance needs. By helping them find coverage, "that may already be within their insurance policy", is very gratifying for Jenna.
Job Titles:
- Commercial Account Manager
- Jocelyn Follis Commercial Account Manager
Originally from Meaford, Jocelyn Follis has lived in Owen Sound since 2004. She is comforted by the fact that Owen Sound, in her opinion, "is the best place to raise children".
Jocelyn has a wealth of experience that transfers easily to her position at Nicol Insurance. She started her career in the Hospitality Industry where she learned about standards, expectations and providing excellent customer service. Jocelyn knows business will only run smoothly, when systems are in the right place and standards are kept high.
Jocelyn, who has previously owned and operated a small business with her husband, understands both the ups and the downs, that business owners face. Having this background helps when speaking with clients and going over small business insurance coverages.
When not in the office you can find Jocelyn at the Owen Sound YMCA, cheering on her 2 sons while they compete on the Owen Sound swim team, or she is volunteering her time at local swim meets. When she is not at the YMCA you can find her in her happy place baking for her family and friends.
Job Titles:
- Katie Stewart Personal Account Manager
- Personal Account Manager
Katie Stewart brings a fresh perspective and enthusiasm to the Nicol team. As a Personal Lines Account Manager, Katie is armed with a Business Diploma, passion for people and some unbridled energy. Her journey into the insurance industry began with an enjoyable career that focused on the hospitality industry in the Town of Blue Mountains. Her extensive experience with people has cultivated a natural empathy, allowing her to connect effortlessly with others.
Katie's eagerness to learn and positive attitude shine through in everything she does. She finds joy in the collaborative work environment, surrounded by supportive colleagues who are always ready to lend a helping hand. Understanding people is a key asset that Katie brings to the Nicol Insurance team, recognizing the importance of connecting with clients beyond the day-to-day routine. She believes that understanding and listening to clients contribute significantly to a positive insurance experience.
In her spare time Katie enjoys reading books for personal growth and cherishes moments spent with her pets. Hailing from a large family, she values connecting with people and brings this sociable spirit to her role at Nicol. Katie appreciates the bustling and diverse atmosphere of the Woodstock area. She finds joy in meeting new people and being part of an energetic and caring community. Katie believes that what sets Nicol Insurance apart is the genuine care they exhibit towards their employees and clients. This approach not only boosts morale but also positively influences the way the team interacts with clients. It's clear that Nicols aim is to provide the best possible experience … for everyone. Katie enjoys the rewarding experience of helping clients find solutions to their problems, reflecting the client-centered spirit Nicol Insurance futures with their team.
Job Titles:
- Keira Overbeek Personal Account Manager
- Personal Account Manager
Keira Overbeek enjoys working in her hometown of Orangeville, Ontario. Born and raised there, Keira enjoys her position as Personal Lines Account Manager with Nicol Insurance. Keira has 17 years of experience in customer service, and is pleased to have the opportunity to contribute to her community while she continues to build long-lasting relationships with the people in her home town.
Keira is easy to talk with and believes that "a day without laughter is a day wasted". She is always trying to make someone smile. An active listener, Keira exudes warmth and passion as she pays attention, and seldom misses an opportunity to bring out that smile. Her easy style is comforting and helps her when figuring out a clients wants and needs. All to make sure that they have the important "expensive to replaced stuff" covered, as she prides herself on "helping accordingly".
When Keira decided to shift careers, she believed a position in personal insurance would be ideal. As a result, she joined the Nicol team and now enjoys the camaraderie Nicol employees are so proud of. When Keira is not working, she takes her dog for walks in one of Orangeville's picturesque parks.
Job Titles:
- Commercial Account Manager
- Kelly Arsenault Commercial Account Manager
Kelly Arsenault is no stranger to the multiple aspects of the insurance industry. Working with the Nicol commercial insurance team, Kelly takes business client requests and presents them with updated commercial insurance options. With over two decades of experience, she enjoys helping her clients find the best coverage for the best cost.
Originally from the Toronto area, Kelly moved to Owen Sound after working with Allstate insurance in 2002. She joined Carruthers Nicol Insurance after a YMCA Job Connect Program made the introduction. Kelly gives a great deal of gratitude to the training she received from Nicol's past account executives, "they taught me detail; they taught me how to listen and how to make sure we are giving ‘our all' to the client". She acknowledges that a large part of why she has such a positive attitude is because "they all made it seem easy and I'm very grateful that Nicol offered me the chance to learn and grow".
Kelly enjoys the smaller more intimate community of Owen Sound over the big city, preferring the short walk to work and the familiar people you meet along the way to the crowds and congestion. Kelly is all about detail and believes she would have been a great detective. She has a passion for genealogy, as she is fascinated by the search, discovery and then making the connections, "it's so much fun … once I get started it's hard to stop".
Job Titles:
- Account Manager
- Keneisha Johnson Personal Account Manager
- Personal Account Manager
Account Manager Keneisha Johnson works out of the Orangeville insurance office and is the main contact for day-to-day policy changes and billing inquires. Her coworkers are like her second family, and together they work towards providing the best experience possible for Nicol Insurance policy holders.
Keneisha has been working in the insurance industry for the past 6 years. Having lived in the area for the past 10 years, Keneisha knows the community well. After work and on weekends, she spends quality time outdoors. Spending time with her energetic boys, running around and playing games, makes her life very eventful. She can relate to her clients, as she too looks for a balance between life and work. Time with family is important for this dedicated mother of four.
With all the technology managing most of our day-to-day life, to have two dedicated brokers for each client is just not common. Keneisha finds Nicol's approach to having a dedicated team for each client, a "wonderful thing". When it comes to providing a "good policy", knowledge is everything, and this approach allows Keneisha to get to know her clients better. She strives to know the full scope of her clients risk, and asks all the relevant questions. Keneisha finds it most rewarding when she's able to help a client find a quick resolution.
Job Titles:
- Krista Garrett Personal Account Manager
- Personal Account Manager
For 16 years, Krista Garrett has enjoyed the interaction with her valued clients. She started her career in insurance as a receptionist supporting and learning from other brokers. It didn't take long for Krista to obtain her RIBO license and she's never looked back.
Helping others is a daily pleasure, and making a difference for her clients, is what she loves most about her role at Nicol Insurance. The advantages of working close to home, is not only a "great convenience", but also rewarding, as she enjoys the interaction that occurs when she sees clients in and around town. Working out of the Owen Sound insurance office, Krista has a passion for family and people, she cites "client care" as the significant difference Nicol has over other brokerages. In so many ways, her work day is constantly highlighted by the "wonderful people" she works with.
An outdoor enthusiast, Krista enjoys kayaking, camping, traveling and most importantly, spending time with her family, including her adorable grand kids.
Krista also has a passion for motorcycles, and is often seen on hers touring around the Georgian Bay Area. A firm believer in the saying "Life is what you make it",
Job Titles:
- Receptionist
- Krista Tippin Receptionist
Growing up in an insurance family, Krista Tippin started working in the financial sector immediately. Quite often the first person clients meet upon arrival at the Owen Sound insurance office; she makes a great first impression.
Krista enjoys people, she is engaging as she focuses on providing a "positive impact" with everybody. She radiates Nicol's warm and family-oriented atmosphere. She loves the variety and the challenges that come with every day.
Krista enjoys that small-town feeling; knowing that the outdoors is just a couple blocks away, keeps her relaxed. An avid hiker in the spring and fall, she loves to snowshoe in the winter, and in the summer she can be found on her paddle board floating on the bay.
Born and raised in Medford, Ontario, she moved to Owen Sound nearly twenty years ago. Horticulture is her passion, so on most days you will find her at home looking after her plants. She has a self-confessed obsession with collecting them, as you will find many varieties throughout her gardens, indoors and out.
She's got the best job as she really enjoys meeting new guests upon their arrival. Krista knows the office inside and out, and is more than happy to direct visitors and connect people to the appropriate broker. From the minute they arrive to the time when they leave, Krista's "positive impact" leaves a lasting impression. It's a good feeling, one that resonates with the personal and family values Nicol Insurance brokers work hard to maintain.
Job Titles:
- Commercial Account Executive
Luke McConnell enjoys the drive along Hwy#21 south of Owen Sound. It covers the entire southern stretch of Ontario's sunset coast. As a Commercial Account Executive for Nicol Insurance, Luke has no shortage of the growing small towns to visit, where businesses have every opportunity to get a good start.
Luke enjoys his area and the vistas he drives, he finds the most rewarding part of his job as being able to provide the "face-to-face" service, he believes people deserve. Luke loves the small town feel of his hometown, Owen Sound, but also enjoys Windsor/Detroit's sporting events, restaurants and wineries.
Luke, who has an honours bachelor of arts degree from the University of Windsor as well as a Teachers College Degree, finds the favourite part of his job to be ‘the people' he gets to work with. Having the opportunity to "help people understand their policies and put their minds at ease", is extremely rewarding for Luke. Naturally curious, Luke takes his time with his Ontario-wide commercial insurance clients with a focus recently on Windsor business Insurance clients. He believes in the concept of added attention, "by caring enough to ask the right questions" he gets to know the different folks from these growing communities. Connecting with people, is what drives his day-to-day.
Job Titles:
- Commercial Account Manager
- Marlene Bell Commercial Account Manager
Experienced, knowledgable and physically active Commercial Account Manager Marlene Bell absolutely loves the insurance business. Her life-long insurance career started right after graduating from high school. Her relationship with Nicol Insurance dates back more than a decade. Prior to joining the Nicol Commercial Division team, Marlene worked as an underwriter and claims processor for a national insurance brand. One of the most favourite things about her day is the convenience of the Nicol Insurance Owen Sound office, as Marlene starts her morning off with a healthy walk to work.
When not working Marlene can be found on the links or a court. Her favourite sport is golf, but she also enjoys volley ball, and pickle ball. Her ideal spot to play these sports is on a Caribbean island; the further south the better. She enjoys every aspect of traveling, stating that "when not active here, I'm thinking about going there".
Constantly learning, Marlene enjoys sorting through the complexity of a commercial policy, "It's always changing" she adds, "it's never boring". Her attention to detail makes Marlene an excellent support person, who works closely with all of the Nicol Insurance commercial producers. One of the key attributes Marlene finds attractive about working at Nicol is that it doesn't have a "call centre atmosphere". It's a "people first" atmosphere, and "it's a welcoming one".
Job Titles:
- Commercial Account Executive
- Matt Brown Commercial Account Executive
Working from the Owen Sound office, Commercial Account Executive Matt Brown has built his business through solid customer referrals. His expertise with larger construction companies, agricultural insurance and fleets has provided him with a wealth of knowledge in servicing those commercial business areas. He's quickly approaching 10 years at Nicol, and is surprised at how the time has flown by.
He's a systems guy and as such he understands the risks involved in moving materials securely and safely. Previously he worked for tier-one car parts manufacturer and supplier Magna International, at several of their North Eastern American locations. There he learned that when controlling the flow of materials, communication is key. In the insurance industry clients "hate" paying for things, they don't understand, but "people don't know, what people don't know". In order to mitigate the knowledge gap, you need to educate people in a way that they understand. Today, Matt leverages his communication skills when working with business clients, put another way, he speaks their speak.
When not assisting clients, Matt spends his time with the ones he cherishes the most, his family. Matt "loves spending time" with his beautiful wife and two incredible daughters. On weekends and during long days in the summer you can find them poolside or out in the woods ATV'ing, regardless of what they're doing or where they are, they're "always together".
Job Titles:
- Administrative Assistant
- Administrative Support
Megan Jackson is Nicol Insurance administrative assistant. Energized and positive, Megan brings a lot of good vibes to the Nicol Insurance, Owen Sound office.
Graduating from Niagara's Hospitality Management program, Megan immediately entered the hotel industry. After that experience, she moved direction and started working with the Saugeen Shores Chamber of Commerce. It was here where she learned a lot about managing documents, and knows it can get pretty chaotic from time to time. Megan works hard to keep every ones spirits up, "even though we have offices all around Ontario, I feel like we have a good connection to them." Connection is everything to this cheerful spirit, who thinks working in a community, as awesome as Owen Sound is, pretty great.
To Megan, her wife and their 4 year-old son, are her world. Together they enjoy the outdoors, love to hike, and have visited all of the waterfalls in the Grey Bruce area. She's getting to know the area, and enjoys supporting local businesses, especially all the beautiful places to eat.
Megan and her family "are into anything Christmas and Disney," as she is often seen wearing various seasonal fashions, with a splash of the latest Disney look.
With over two decades in business development, Michelle van Essen enjoys her diverse role as Executive Assistant to Nicol Insurance's leadership team. Working out of the Owen Sound office, Michelle engages with all of the companies locations. She enjoys all aspects of technology, and her knowledge in the financial, automotive and IT industries provides an excellent resource as she stream lines communications and makes sure company systems work seamlessly.
Michelle enjoys her busy work day, as the team she works with has a set of "core values" that are aligned, this makes for "a pleasurable daily experience".
Michelle lives and works in her home town; she enjoys her morning walks to work and can be regularly seen taking her dog "Ruby" out for a daily run. A proud mother and grandmother, Michelle is an outdoor enthusiast whose knowledge of trails in the area is remarkable. She recently took up cross country skiing, and enjoys gardening, hiking, fishing and camping.
Michelle enjoys getting involved with local not-for-profits and other charitable organizations around town and in the area. She is a past director of the Mount Forest Chamber of Commerce, and has volunteered with their local fireworks festival. Locally, she has volunteered with Habitat for Humanity, the Children's Aid Sunshine Fund and can also be found helping with area music festivals and various charity golf tournaments.
Michelle embraces the "family and community first" approach Nicol takes. Not only are they "fully invested in the community", she says, "they give back as decisions are always based on doing what's right, first and foremost."
Job Titles:
- Commercial Account Executive
- Mike Sarvis Commercial Account Executive
Mike Sarvis is a life-long learner who jumped into the insurance business following a 16 year commercial retail management career. Familiar with most industries, Mike understands the "pains and struggles" of supply chains, accepting that the last thing clients need to worry about is insurance.
Confident and dedicated, Mike does the work required ahead of time, so he's not likely to waste anyone's time. He puts the same effort into his interests, which include golf, volleyball and hockey, but his passion remains with his family. Mike's kids are very active and the family travels to various sporting locations regularly; needless to say, they spend a lot of time on the road. "No worries", he says, because with family together, the "best memories are the adventures along the way".
Mike volunteers as a Coach for the Owen Sound Minor Hockey and has been with Boys Field Lacrosse and Girls Field Lacrosse for some time now. Owen Sound, he says, "is a great sports town, for both kids and adults". He is pleased that it has the same great amenities you'd get in the big city, while keeping that small town feel. There's a lot of "overlap" with familiar people, which fits well with Nicols small town community approach.
Job Titles:
- Personal Account Executive
Sara Klooster is a Personal Account Executive at Nicol Insurance. She is a seasoned insurance professional with a dedication to customer service and a RIBO license in her arsenal. Sara's insurance journey is focused on making insurance comprehensible and valuable for clients. Sara is actively pursuing her CAIB designation, a testament to her commitment to…