RICHARD CHEN

• Led the development of all support and enhancements projects to the Amdocs billing system (STMS) that ran on HP series equipment in the DirecTV Billing team. This included management for all release deliveries, Q/A planning and execution with approximate costs of 3 million per release. • Responsible for liaising with more than 35 immediate stakeholders, including PMO Leaders & other Project Managers • Investigated & evaluated new project impacts towards the Billing system. Delegation of project assignments to other PMs within the department. • Involved in all aspects of vendor management (HP/AMDOCS) This relationship included all facets of the SDLC from analysis/design to implementation. Daily activities would often include negotiation of both project and release cost with vendors. • Performed multi organization (DirecTV, HP & AMDOCS) effectiveness and time to market interventions, conducted training needs analysis, gap analysis, mission/vision planning, job design, process redesign,..

Primary location: Sunnyvale United States