SERENDIS - Key Persons
Job Titles:
- Director
- Director of Serendis Leadership
As a Director of Serendis Leadership, Bianca contributes to the strategic development and growth of the organisation. She is committed to transforming leadership capability to face the challenges of the future by developing individuals and high performing teams who succeed in their sector.
She partners with clients across multiple sectors to identify their specific needs then designs and delivers unique programs and solutions to help them develop inclusive cultures that enhance individual and team performance.
Bianca's experience as a consultant, facilitator and executive coach has developed over 20 years working in the corporate and non-profit sectors. She leads Serendis' structured mentoring practice which has grown into new sectors and now reaches over 500 participants annually from the banking, finance, property, luxury retail, FMCG, medical research and tertiary sectors. Her leadership of these cross-sector programs has centred on overcoming the challenges individuals and teams are facing in developing a more inclusive and diverse culture within their organisations. This has informed her in-depth knowledge and expertise of inclusion and diversity.
Bianca works across a range of tailored solutions for clients including:
Job Titles:
- Coach
- Consultant
- Director WA
Abby is an experienced coach, consultant and facilitator who has worked with organisations ranging from small start-ups to Fortune Global 500 companies.
Before joining Serendis in 2015, Abby worked for the Royal Flying Doctor Service creating and implementing leadership development programs, team assessment and development workshops, as well as company-wide learning and development strategy.
Abby is driven to help clients build their leadership capability. Her professional education and senior leadership experience creates the ideal blend of psychology and business, and her supportive, yet straightforward approach and results-oriented attitude helps our clients reach their full potential.
Abby holds a PhD in Organisational Psychology and as a researcher, she has examined the impact of diversity in organisations. This work has explored factors that promote or hinder the productivity of teams, and she regularly applies her knowledge of diversity and team dynamics to help clients discover ways to overcome barriers to team effectiveness.
Julie joined Serendis in 2018, following a 20 year career in Human Resources roles within a number of Financial Services organisations including Barclays Bank, ABN AMRO, Royal Bank of Scotland and Commonwealth Bank of Australia.
Julie has extensive international experience in a range of HR roles including Business Partnering, Learning and Development and most recently was interim General Manager of Leadership at CBA. She has exceptional relationship building skills and a keen interest in individual and organisational behaviour and all things positive psychology related, especially building resilience and wellbeing.
Julie leads the Serendis Career Returners Program as well as working across a range of other Serendis programs in a design, delivery and program management capacity.
Julie holds a Masters degree in Organisational Coaching from University of Sydney and is accredited in a number of personality and psychometric tools including Myers Briggs Type Indicator (MBTI), Team Management Systems (TMS), Hay Group Leadership Style & Climate inventory and MTQ48 (Mental Toughness tool). Julie is also currently studying for a qualification in Positive Psychology through the University of Pennsylvania.
Kezia is the Head of Product at Serendis. She works to equip and empower our clients with impactful digital products to build leadership cultures that result in truly successful organisations.
Kezia believes that extraordinary organisations start with thriving individuals and teams, inspiring her passion to empower individuals with the knowledge, capability and mindset to thrive in their work through digital learning.
Prior to being Head of Product, Kezia managed a number of Serendis' signature mentoring programs which led to her passion for the power of digital learning. Her outstanding initiative and fierce commitment to integrate digital learning as an essential part of the programs has led to her deep understanding and unique insight into developing simple yet substantial platforms.
Day to day, Kezia's focus is to manage Serendis' products including MentorKey, Inclusion in Action, Inclusion360 and Inclusion Pulse. She holds a Bachelor's degree in Business with a major in Human Resource Management and Economics from the University of Technology Sydney.
Lauren joined Serendis in 2016 and brings with her over 12 years' experience working in professional services organisations as a Human Resources generalist (Clayton Utz, Allens). During this time, Lauren was recognised for the strength of her relationships with a broad range of clients, her astute understanding of their business and ability to develop effective people strategies to support the business strategy. During her time at Clayton Utz, Lauren also undertook the role of Flexibility Manager, focusing on delivering diversity and inclusion strategies and initiatives.
Lauren is passionate about developing strong relationships with people and understanding what motivates them. Her deep experience of supporting and coaching people throughout their career and her appreciation of organisational challenges through a people lens means she is well placed to support Serendis' clients.
Lauren leads a number of our in-house and cross-industry mentoring programs and supports the design and management of our leadership development programs. Lauren hols a B.Commerce, is an executive coach having completed the Institute of Coaching and Consulting Psychology coaching certification and is a facilitator of the Herrmann Brain Dominance Instrument.
Louise joined Serendis bringing 30 years of experience in Financial Services regionally and globally. Louise's most recent role was Senior Vice President, COO for State Street Bank and Trust Company Sydney and COO for State Streets Global Markets business in Asia Pacific.
Louise was a member of State Streets Asia Pacific Executive leadership team shaping the strategic direction of Custody and Global Markets business within the region. As a skilled leader of large teams across Asia, Louise has the ability to create a shared sense of purpose and commitment amongst team members that enabled delivery on business imperatives. Louise demonstrated success in building business growth and instilling teamwork across geographic and cultural boundaries. Louise has strong experience working in multi-regulatory regimes.
Louise founded State Street's Women in Leadership programs in Asia. Through her advocacy and passion for developing women, Louise worked particularly in China, Japan, Korea, Taiwan, Singapore and Australia developing and implementing Mentoring, Sponsorship and leadership programs, demonstrating talent development as a personal and organisational priority. As the COO for State Street bank in Sydney Louise worked with local regulators implementing frameworks around ethical values, risk and culture.
She has actively been involved in the growth of the Women in Banking and Finance Mentoring program and was a founding member of the of the WIBF / AFMA Gender Diversity research committee identifying industry trends and developing solutions across the banking industry.
Prior to working at State Street, Louise worked for Schroder's Australia and Ernst and Young. Throughout her career, Louise has been a passionate mentor / coach particularly developing woman to advance their careers. Louise holds a Bachelor of Business, University of Technology, she has served as a Director on the Australian Payments Clearing Association and the Australian Financial Markets Operations Association. Louise has completed organisational and team coaching certification at the Institute of Executive Coaching and Facilitation Skills for Consultants. She is accredited in a range of psychological instruments including Hermann Brain Dominance Instrument and LSI Life Styles Inventory (LSI).
Malcolm brings to Serendis extensive leadership and team management experience gained from 25 years working in International Banking and Finance. Malcolm's most recent role was as Head of the Global Banks and Diversified Financials business for National Australia Bank. His time at NAB also saw him head up the Wholesale Banking business for Asia based in Hong Kong and the Global Financial Markets Interest Rate and Credit Sales business.
Prior to NAB Malcolm worked in Financial Markets for Macquarie Bank, Bankers Trust and Credit Suisse in New York USA, Sydney and Melbourne and in Corporate Treasury for BICC/Balfour Beatty in London.
Malcolm is passionate about developing both individuals and teams to realise their full potential in the workplace. He does this through providing the understanding,
insight, inspiration and support required to enable people to perform at their best. He is a strong believer in the benefits of diversity to enhance performance in organisations.
Malcolm holds an Executive MBA from the Australian Graduate School of Management, a Bachelor of Economics (Honours) from the University of Sydney, is a graduate member of the Australian Institute of Company Directors and has undertaken organisational coaching certification at the Institute of Executive Coaching.
Maud Lindley is the founding director of Serendis. She has led our rapid growth into a thought-leading consultancy by creating a high-performing team of passionate individuals who aim to make a difference, with clients across the Asia-Pacific and beyond.
Maud has a life-long passion and a unique insight into the human psyche, coupled with a critical business mindset, an energy to succeed in disrupted markets, and 15 years' experience in coaching senior executives. She provides her clients unparalleled expertise that informs her approach to leadership development, strategic team facilitation and behavioural change, particularly in the pursuit of developing a culture of collaborative leadership.
She is a sought-after keynote speaker and a precious partner of executive teams. Before founding Serendis in 2003, Maud held senior management positions in debt capital markets for large investment banks in London and Paris, including HSBC, Societe Generale, Credit Lyonnais and UBS.
Maud holds a Master in Finance an Business Management (University Nancy II, France) as well as professional accreditation with honours from the Institut des Neurosciences Appliquees, a leading French institute in positive psychology and coaching.
"Maud is an exceptional coach. Her intelligent, insightful and personalised approach has empowered me to re-frame my thinking, distil my goals and improve my performance. Coaching from Maud has made a very real difference to my leadership and career."
"In the years I have known Maud I have been consistently impressed by her ability to uncover the heart of an issue and deliver coaching that can achieve truly amazing outcomes."
"I have had the privilege of working directly with Maud as my coach, and I was so impressed. Maud has the very unique skill of building tremendous trust very quickly, is a great listener, and can ask questions to challenge you and make you see things differently. Most importantly for me, she has great empathy, and her ability to truly understand me enabled me to make great progress with my own development."
"After a career in HR of 25 years, the last 13 of which have been leading the People function for a Top 50 ASX company, I've had the opportunity to see a number of wonderful professionals in action. To me, Maud is among the very best - I cannot recommend her highly enough."
"Since 2017 Maud has been my coach and I would highly recommend her. I have found the combination of corporate and financial markets experience and subsequent psychology and coaching experience to be a unique combination. Working in a rapidly changing financial services firm, I have found that the coaching has provided me with a clarity and focus as I extend my own leadership responsibility"
In her role as General Manager, Natalie works across all facets of Serendis leadership practice with primary responsibility for operational and business management. Previously, she was instrumental in our Mentoring Program Division, overseeing all aspects of design and management of our large cross-industry and in-house programs.
Natalie joined Serendis in 2013 and has driven the significant growth and expansion of the business since that time. Prior to joining Serendis, Natalie had extensive corporate experience gained over 15 years working with both international and Australian organisations as a Human Resources specialist. Commencing in a consulting environment, Natalie's career progressed into generalist in-house HR roles across several industries including Telecommunications, Legal and Banking and Finance. Over the course of her HR career, Natalie has been involved in numerous large scale projects, including the management of a Workplace Giving program in the Investment Banking industry and two high volume Australia-wide Graduate Recruitment campaigns for blue chip Australian companies. This HR background gives Natalie a personal appreciation and genuine understanding of the dynamics within which our clients work.
Natalie is passionate about our business, its mission and operations which allows us to consistently deliver work of the highest standard for our clients at all times. By providing top class leadership programs to individuals and businesses we are strengthening employment relationships and directly impacting business outcomes. Natalie thrives on the challenge of continuously improving our internal systems whilst maintaining a strategic focus on the business and industry. Natalie is particularly proud of the bespoke approach we are able to provide to each client and has a keen interest in continually growing the breadth of Serendis offering.
Natalie holds a Bachelor's degree with honours in Commerce with a major in Human Resources.
Job Titles:
- Coach
- Principal Consultant
Pip Murphy is a facilitator and coach with over twenty years of experience in corporate, non-profit and advisory environments. Pip has been involved in the design, build and delivery across several leadership programs in recent years. Throughout her career she has led large teams and projects and brings a history of designing divisional and corporate strategies. Pip is at her best when applying her extensive experience to support her clients to fulfil their potential as managers, communicators and leaders.
Pip worked at Westpac between 2010-2015 in a variety of leadership roles including the Head of Diversity and Inclusion, Head of Customer Experience at St. George Bank, and the Head of Product and Group Strategy.
Prior to that Pip was consultant at Bain & Company where she provided strategic, acquisition and operational advice to senior executives across a broad range of industries. In the early years Pip was an Australian equities trader in NYC, where she led the offshore trading function for both Prudential Securities and ABN Amro.
Pip holds a Masters degree from Harvard University, an MBA from The Australian Graduate School of Management, and a Bachelor of Business from University of Technology Sydney. She is also accredited in a range of psychological instruments including Hogan Assessments, Life Styles Inventory (LSI) and the Brain Based Coaching method through the Neuroleadership Institute. Pip is an Institute of Executive Coaching (IECL) accredited coach.
Sarah joined the Serendis Team in 2016 as a Project Manager. She brings with her 10 years' experience as an Executive Assistant. Her most recent role with UK Investment Bank Barclays, saw her supporting and assisting the heads of the business in the Sydney
Job Titles:
- Project Manager
- Team in 2021 As a Project Manager
Sarah Lily joined the Serendis Team in 2021 as a Project Manager. She brings a wealth of innovation from her experiences in various departments of coworking spaces around the globe, as well as coordinating projects within a consultancy firm working closely with the NSW Department of Education.
Sarah's experience in working internationally has deepened her cross-cultural communication skills and fostered the development of a solution-orientated approach. The skills she has acquired include: human-centred work, collaboration and working to deadlines under pressure, as well as finding solutions for engaging more efficiently within a team. Sarah Lily has established that holistic and long-term vision are required to identify the small but important opportunities to promote the interests of her clients. She is especially passionate about ways of making people healthier and happier at their workplace.
Sarah Lily has a bachelor's in Business Management and Entrepreneurship from Austria and is currently studying Organisational Psychology at Steinbeis University in Germany focusing on the creation of a Mental Health and Movement at the workplace program.
Job Titles:
- Director
- Director at Serendis Leadership
As a Director at Serendis Leadership, Tim partners with clients to shape inclusive, agile working environments which have a significant impact on organisations' people and performance. Tim has worked with small, medium and large organisations across multiple sectors, helping leaders, teams and divisions increase their capacity to achieve results.
Tim works across a mix of tailored solutions for clients including:
Tim holds an MBA from MGSM, a BA Hons Degree from Manchester University (UK) and an Industrial Relations Society NSW award. As well as regularly using Serendis diagnostic tools with clients, he is accredited in a range of other psychological instruments including HBDI, IDI, LEA, LSI, GSI, PCM and Hogan.