MICRO PRO - Key Persons
Job Titles:
- Member of the Service Delivery Team
- Service Desk Engineer
Job Titles:
- Member of the Service Delivery Team
- Client Services
Clearly not a newcomer to the game of numbers, Daniela made her first foray into the world of mathematics at the age of five, it was love at first number and the rest as they say, is history.
When not handling financial matters of the business such as client billing and accounts payable, Daniela uses her brilliant problem solving skills and her uncanny 'numerical acumen' to find solutions to complex problems. In addition to being a financial wizard and the go to person for all things finance related, Daniela loves bringing out the best in people.
When the opportunity presents itself, Daniela enjoys enjoys spending her time as far away from technology as possible because sometimes less is more.
Job Titles:
- Member of the Service Delivery Team
- Client Services
- Human Resources Specialist
Emel is a Human Resources specialist with a decade of successful experience in hiring and employee management. With an unrivalled passion about HR tech trends, such as self-service, wellness apps, and people analytics tools.
A strong believer in the power of positive thinking and a team building champion in the workplace, Emel makes use of effective mental health techniques to keep everyone motivated and passionate about all things related to information technology.
When not wearing the HR hat, Emel enjoys being out and about in nature and spending time with her family.
Job Titles:
- Member of the Service Delivery Team
- Senior Projects Engineer Bio
Harley has plenty of experience helping SMBs and large corporate enterprises, enjoys getting hands-on with network infrastructure and he's also more than comfortable holding the line in the IT trenches…but that's not all. There's more to the man of international mystery and future-proofing is always on his mind. Harley is passionate about helping our clients to modernise their infrastructure so that they can reap the benefits of ‘the cloud' and when he's not saving the world with his IT powers and insight, he's out on the field playing football, watching Chelsea lose, or hiking up mountains.
Job Titles:
- Managing Director
- Member of the Senior Consultancy Team
- Managing Director Bio
The founder of Micro Pro. He is an experienced IT professional, who has specialised in helping professional service companies and their stakeholders overcome IT challenges and efficiently embrace technology while scaling from SME to Enterprise.
He has 20 years of IT solution design, deployment, support, consultancy and project management experience, gained in a diverse range of industry sectors, including Legal, Expert Witness, Accountancy, Managed Workspaces and Care.
His experience encompasses design, costing, implementation, project management and support. He has been relied upon for decades by key stakeholders in growing businesses as someone who can provide authentic, impartial, expert advice and strategy and then deliver on time and on budget, time after time.
Job Titles:
- Member of the Service Delivery Team
- Finance & Accounts Bio
Job Titles:
- Member of the Service Delivery Team
- Service Desk Engineer
Job Titles:
- Member of the Service Delivery Team
- Service Desk Lead
Luke has taken the lead and delivered several large scale deployments and migrations, and acts as the service desk team leader, a point of escalation and source of knowledge making him a key part of the service delivery team.
Job Titles:
- Member of the Service Delivery Team
- Service Desk Manager Bio
Neil is our service desk and team champion. Having worked in IT and client services for over 20 years, Neil ensures the Micro Pro service desk is meeting and exceeding the high standards we hold ourselves to. He is the rock of the Micro Pro team, solid, dependable and enduring.
Whilst he is a legend on the service desk and there are rumours that he once fielded 1000 tickets in a day, he is aware that there is no 'I' in 'Team'. He works hard to ensure everyone is motivated, trained and in the best position to deliver exceptional service.
As a senior team member, Neil is always striving to help our clients get the maximum benefit and value out of their partnership with Micro Pro.
Job Titles:
- Member of the Service Delivery Team
- Web & Online Consultant Bio
Nick is an extremely versatile IT professional with over 20 years' experience in the industry. He has worked on high availability systems for a number of multinational clients, and has expertise in many areas such as project management, service delivery, networks and infrastructure, and databases.
Nick has focussed on web development and online marketing for the last 7 years and strives to deliver solutions that compliment business objectives, encourage growth, and deliver outstanding value to clients.
Job Titles:
- Executive Director
- Member of the Senior Consultancy Team
- Executive Director Bio
As a highly skilled professional with over 20 years' experience in information technology, Shaun has worked both in-house and with various managed IT service providers to deliver IT services to SMEs and larger organizations. He consults and engages senior members at the stakeholder level to deliver solutions that improve operational efficiency and provide value to the business in line with strategic objectives.
To date, he has actively managed and technically contributed to over 300 projects in the last 10 years. With a focus on reducing operational costs through organizational optimisation, improving functionality, infrastructure resilience and making IT services easier to maintain. Whether it's by facilitating the introduction of ITSM service tools, introducing business continuity, developing internal processes, reviewing IT policies or managing the delivery of infrastructure from the ground up.
Shaun is passionate about what he does and enjoys being able to make a positive impact to the way IT delivers solutions to scaling businesses, based on a framework of best practice.
Job Titles:
- Member of the Service Delivery Team
- Senior Technical Lead Bio
As an IT Professional with a diverse skillset, Tamika is resourceful, analytical and focused on delivering successful outcomes.
Always exceeding everyone's expectations, Tamika has previously received a global award of recognition for successfully completing a large scale project migration of 2000 servers and a nomination for IT prowess.
It's not all glamour and being an IT genius is tough but that's never stopped Tamika from going the extra mile, working incredibly hard and solving complex technical problems in her sleep.