STRATEGIC CONCEPTS INTERNATIONAL - Key Persons

Job Titles:

• Associate

Job Titles:

• Associate
• Associate Professor of Management at HEC Montreal

David Oliver is an Associate Professor of Management at HEC Montreal, Canada. He holds a PhD in management from the University of Lausanne, Switzerland. He teaches strategy and management skills to MBA and Executive audiences, and his research focuses in particular on organizational identity and its link to the practice of strategy in management teams. An experienced executive teacher, David has designed and delivered executive development programs on strategy both in Canada and internationally, including China, the Netherlands, Finland, Romania, and Tunisia. A Canadian citizen, David has also lived in Sweden, France, New Zealand and Switzerland. Prior to joining HEC Montreal, David was co-founder of the Swiss-based Imagination Lab Foundation, where he spent five years working with management teams to help them with their strategic thinking processes and with specific organizational challenges they were facing. At the same time, he also refined strategic thinking techniques involving 3D materials for use in exploring issues related to strategy, identity, and organizational preparedness. Some of these organizations included Microsoft, Orange UK, Tetra Pak, Banque Cantonale de Genève, Philip Morris, and the European Organization for Nuclear Research (CERN). Before joining the Imagination Lab, David conducted research in the areas of organizational change and complexity theory at the IMD business school in Lausanne, Switzerland. David's research has appeared in leading journals including Organization Studies, British Journal of Management, Journal of Business Ethics, Journal of Organizational Change Management, Human Relations and the Financial Times, and he is co-author (with Johan Roos) of the book Striking a Balance: Complexity and Knowledge Landscapes (McGraw-Hill, 2000). David was awarded 1st prize in the 2009 Oikos Foundation Global Case Writing Competition. Oliver, David & Johan Roos (2002) Dealing with surprises: Collaborating in an alliance team. In Contractor F. and Lorange, P. (eds) Cooperative strategies and alliances: What we know 15 years later. Amsterdam: Pergamon, 849-873. Oliver, David. Make or break: Strong team identity in a self-managed team, presented at European Academy of Management (EURAM), Ljubljana, Slovenia, 2008. Oliver, David and Matt Statler, The moral of the story: Ethical decision-making in organizations, presented at European Group on Organizational Studies, Bergen, Norway, 2006 Oliver, David and Johan Roos, Strategic decision making in high velocity environment: The importance of guiding principles, presented at Strategic Management Society Mini conference " Innovating strategy processes", Storrs, CT, USA, 2003 Oliver, David & Paul Strebel, Ljubljanska Banka: From crisis to opportunity, IMD Case Series, GM 636, 637, 638, 1996. This case series, teaching note, and video were awarded the European Case of the Year prize by the European Federation of Management Development in the category Transition Management in East and Central Europe (1996), as well as first prize by the Central and Eastern European Management Development Association (1995).

Job Titles:

• Associate
• Management of Innovation

Glenn Nosworthy is an Associate of Strategic Concepts International and an Adjunct Associate Professor at NUS Business School, National University of Singapore. He has lived in Singapore for seven years, where he has been Head (Associate Professor) of the Department of Management and Organisation, NUS Business School, as well as Asia-Pacific Vice President of Assessment Services for SHL, a UK-based global consultancy. For the past two years, he has been providing consultancy services in the areas of assessment and development to public sector and private sector organisations in Singapore and abroad. In 2000, Glenn joined the National University of Singapore, Department of Management and Organisation, where he rose to become department head. During this time conducted research on the drivers of organisational citizenship and commitment as well as individuals' reactions to different assessment techniques and processes. He has presented papers at various international conferences (such as the Academy of Management), has published in leading journals (such as Journal of Applied Psychology), and collaborated on a chapter in a recently published book (Governing and Managing Knowledge in Asia). From 2004-2005, he was a regional Vice President for SHL, where he was responsible for both strategic business planning and direct delivery of consultancy services. In addition to his formal job roles, Glenn has been active in providing consultancy services in Canada, Singapore and elsewhere. He specialises in personnel assessment systems, leadership development, feedback and coaching. Among his clients have been the Canadian Department of Defence, Canadian Atomic Control Board, Czech Ministry of the Interior, Singapore Ministry of Education, Singapore Ministry of Foreign Affairs, Singapore Public Service Commission, DHL, Nestle, NOL/APL, Allianz, Pfizer, and BHP Billiton (sometimes in an associate capacity).

Job Titles:

• Associate

Helen Perry is an Associate of Strategic Concepts International and Director of HJPerry Research & Publishing. With a PhD from the London School of Economics, Helen's experience in management research and communications crosses industries and cultures. A long-time student of Arabic and former Deputy Editor of the Middle East Times, Helen's work in the Middle East includes clients in the oil and gas industry as well as a leading international health charity. As a Research Associate at LSE, major projects have included modelling strategic planning in the US Air Force and analysis of international trends and challenges in public sector management reform. In her previous role as Director of Research and Communications at the Cyprus International Institute of Management, Helen established the international INSPIRE project on public sector innovation. She is also Founder Editor of the international management quarterly CMR-the CIIM Management Review. Helen has covered business, economics and finance in India for the Economist Intelligence Unit and Oxford Analytica, as well as for the BBC. She has also worked for the Ford Foundation in New Delhi and consulted for Britain's Department for International Development, designing management training programmes for senior public sector staff.

Job Titles:

• Associate
• Management Consultant
• Senior Associate
• Consumer Marketing in Singapore
• Operations & Technology Strategy
• Student Feedback Collection Tools That Can Help to Continuously Improve Your Teaching, " CDTLink, Vol. 8, No. 1, 1 and 13

Dr. Jochen Wirtz is a Senior Associate of Strategic Concepts International, an Associate Professor of Marketing with the NUS Business School, National University of Singapore, and the Academic Co-Director of the UCLA - NUS Executive MBA Program, and member of the NUS Business School Management Committee. He previously directed the APEX-MBA (Asia-Pacific Executive MBA) Program, and he has been the director of a number of other senior executive development programs. Jochen is one of the leading authorities in Services Marketing in Asia. His research focuses on service management related topics such as service satisfaction, customer feedback systems, service guarantees, and yield management. His research has been published in some 60 academic journal papers, incl. in Harvard Business Review, Journal of Business Research, Journal of Consumer Psychology, Journal of Retailing, Journal of Service Research, Journal of Services Marketing, Journal of the Academy of Marketing Science, and Psychology and Marketing. Dr. Wirtz serves on the editorial review boards of seven journals, including the Cornell Quarterly, International Journal of Service Industry Management, Journal of Retailing and Consumer Services, Journal of Service Research, and Managing Service Quality. In addition, he has published some 80 conference papers, 10 books, and over 40 book chapters. His book Services Marketing - People, Technology, Strategy, 6th edition, co-authored with Professor Lovelock of Yale University, has become the top services marketing text book globally. In 2005, Dr. Wirtz chaired the American Marketing Association-sponsored SERVSIG (Services Special Interest Group) Research Conference (www.servsig2005.org) at NUS - this was the first time this global conference was held in Asia. In recognition of his excellence in research, Dr. Wirtz received six research awards, including the ‘Emerald Literati Club 2003 Award for Excellence' for the ‘Most Outstanding Paper' of the year in the International Journal of Service Industry Management (IJSIM); the ‘Emerald Literati Club Highly Commended Award for Excellence' in 2002 for a publication in the IJSIM; the ‘Emerald Literati Club 2002 Highly Commended Award for Excellence' for a paper in Managing Service Quality; and the Best Paper Award at The Hospitality & Tourism Educators 2001 Annual Conference in Toronto, Canada, and the ‘MCB University Press Literati Club 2000 Award for Excellence' for a paper in the IJSIM. In recognition of his excellence in instruction, Dr. Wirtz has received seven teaching awards, including the University-level ‘Outstanding Educator Award 2003.' This award was given only to two top educators in 2003 out of some 2,500 professors at the National University of Singapore (www.nus.edu.sg/uawards). Furthermore, he won the University Teaching Excellence Award 2006, the Faculty Outstanding Educator Award 2005/06, was the top-ranked instructor of the NUS Business School for the University-level Teaching Award in 2002, and won the Outstanding Educator Award of the Year of the NUS Business School in 2001, the Award for Excellence in Instruction from the MBA Alumni in 1999, and several Commendations for Teaching Excellence from the NUS Business School. Outside academia, Dr. Wirtz has been an active management consultant working with a number of consulting firms in Asia and Europe, including Accenture, Arthur D.Little, and KPMG. His work has been mainly in the areas of Strategy, Business Development and Service Management (including CRM, Churn Management, and LTV). In Asia, Dr. Wirtz has consulted with blue chip clients such as Citibank, the Defence Science & Technology Agency in Singapore, Jurong Town Corporation, LG Capital, MobileOne, Motorola, PCCW HKT, Philips Customer Care Centres, Shanghai Post and Telephone, Singapore Tourist Board, Shell, SK Telecom, Singapore Airlines, Sony, and Starwood Hotels & Resorts Worldwide. Dr. Wirtz received his Ph.D. from the London Business School in Services Marketing, has a BA (Hons) in Marketing and Accounting, and holds a professional certification in banking from Germany. Dr. Wirtz was originally from Germany, and moved to Asia in 1992 after studying and working in London for seven years. Jochen Wirtz (2005), "Bossard Asia Pacific - Can It Make Its CRM Strategy Work?" Christopher H. Lovelock, Jochen Wirtz, Hean Tat Keh and Xiongwen Lu, Services Marketing in Asia: People, Technology, and Strategy, 2nd edition, by Singapore: Prentice Hall, 641-648. Ah Keng Kau, Kwon Jung, Soo Jiuan Tan, and Jochen Wirtz (1999), "Gender Differences in Values, Aspirations and Lifestyles: A Study of Singapore Consumers," in Proceedings of the 1999 ACR Europe Conference, Jouy-en-Josas, France: Association for Consumer Research.

Job Titles:

• Associate
• Senior Lecturer
• Customer Relationship Management
• International Strategy
• Member of the US Academy of Management

Louis Brennan is an Associate of Strategic Concepts International, Senior Lecturer in Business Studies at Trinity College's School of Business, and Research Associate at the Institute of International Integration Studies at Trinity College. His previous roles include Visiting Professor at Senshu University in Japan and Visiting Senior Fellow at the National University of Singapore. He was also Associate Professor at the Girard School of Business and International Commerce and a member of the faculty of the Departments of Industrial Engineering and Information Systems at Northeastern University, Boston and University College, Galway, Ireland. Louis is a member of the US Academy of Management, Academy of International Business, Production and Operations Management Society, The Decision Sciences Institute, European Operations Management Association and is also a registered member of the Ergonomics Society. He is also a member of the International Manufacturing Strategy Survey network and serves on several of their committees. He serves as one of the elected senior faculty representatives on the University of Dublin Council and is also a member of the Council of the Institute of International Trade of Ireland and of the Board of Transparency International Ireland. Louis was first listed the Marquis Who's Who in the World in 1991. Louis earned his Ph.D. at the University of Manchester Institute of Science and Technology in the area of Manufacturing Management. He holds undergraduate and graduate degrees in Industrial Engineering from the National University of Ireland and an MBA in International Management from Northeastern University, Boston. He also holds a certificate in Phonetics from the Universite de la Nouvelle Sorbonne in Paris. Louis serves on the editorial board of the International Journal of Technology Marketing and is currently serving as a guest editor for Research in International Business and Finance. His research has been published in some 35 research papers in leading international journals, including the Systemic Practice and Action Research, Journal of Internet Commerce, Integrated Manufacturing Systems, The International Journal of Manufacturing Technology, Journal of Organizational Change Management, Journal of Research In Ethical Issues In Organizations, International Journal of Production Planning and Control, International Journal of Production Research, International Journal of Operations and Production Management, Computers and Industrial Engineering, Computers and Electrical Engineering, Production and Inventory Management Journal, International Journal of Quality and Reliability Engineering, International Journal Of Manpower, and the Journal Of Engineering Management International, International Journal of Manufacturing and Technology Management, International Journal of Networking and Virtual Organizations, Business Strategy and the Environment, and Asia Pacific Business Review. In addition to Ireland where he was born, Louis has lived and worked in the UK, US, Japan, and Singapore. He has developed and delivered several executive development programs in areas such as global strategy, operations strategy, global supply chain management and global logistics. He has contributed to executive development programs in America, Europe and Asia and also regularly makes invited contributions to regional and global meetings on supply chain management. In recent years Louis has trained or advised senior executives from several organizations in both the private and public sectors. These include some of the major global technology companies and leading financial services institutions and the U.S. federal government.

Job Titles:

• Associate

Job Titles:

• Associate
• Associate With
• Risk Management

Tay Keong Tan is an Associate with Strategic Concepts International. He was formerly Executive Director of the Singapore International Foundation, which sends volunteers overseas on development assistance and humanitarian projects and develops civil society through volunteer training and service learning programmes. The flagship programs of the foundation, active in some thirty countries, are: Singapore Volunteers Overseas, Friends of Singapore, and Overseas Singaporeans (http://www.sif.org.sg). From 2004, the Foundation introduced several new platforms, including Singapore Executive Expeditions to promote volunteerism among corporate executives. From 2001 to 2003, Tay Keong served in concurrent appointments as Special Assistant to the Under-Secretary-General for Internal Oversight and Chief of Staff of in the Office of Internal Oversight Services (OIOS) at the United Nations headquarters in New York. OIOS is the supreme watchdog agency with a mandate to promote transparency, accountability, and quality management within the United Nations. In OIOS, he played a major role in initiating the Organizational Integrity Programme, the United Nations' first anti-corruption campaign and the agency's Risk Management Framework for oversight resource allocation and work planning. From 1998 to 2001, Tay Keong taught public policy analysis, strategic management, political analysis, organizational analysis, and public sector ethics in the Lee Kuan Yew School of Public Policy at the National University of Singapore. Apart from training graduate students in public policy, he also specialized in teaching senior officials in executive programmes, among others, the Commonwealth Top Management Programme and Singapore-Commonwealth Senior Management Programme. Tay Keong has consulted with the World Bank in Indonesia, the Danish International Development Agency in Laos, the United Nations Institute for Training and Research in Afghanistan, the Bangladesh Rural Advancement Committee (one of the pioneers of microfinance in Bangladesh), and the Royal Civil Service Commission of Bhutan. He also serves as a volunteer resource person on organizational integrity and governance for the Public Integrity Education Network, a global grouping of ethics and integrity professionals and educators. Tay Keong was one of Singapore's two representatives to the East Asia Vision Group, an eminent persons group with representatives from thirteen Asian countries tasked to craft a future for Asian cooperation. Many of the East Asia Vision Group report recommendations, such as viewing the region as an evolving Asian Community, are now in the process of implementation. Tay Keong's Master in Public Policy degree and Ph.D. in Public Policy are from Harvard University's John F. Kennedy School of Government and Graduate School of Arts and Sciences respectively. His dissertation research was on the social capital and cultural survival of the Amish community in Lancaster County, Pennsylvania.

Irene C.L. Ng, Khai Sheang Lee and Jochen Wirtz (1999), "A Framework of Competitive Strategy for Service Firms," Presented at the Ninth Biennial World Marketing Congress 1999, Qwara, Malta: Academy of Marketing Science. Irene C.L. Ng, Khai Sheang Lee and Jochen Wirtz (1999), "Advanced Sale of Service Capacity: Impact of Demand Elasticity on Optimal Pricing and Capacity Allocation," in Proceedings of the 3rd AAM Conference - Reinventing Asian Management for Global Challenges, Penang, Malaysia: Asian Academy of Management, Vol. 2, 137-145.

Oliver, David and Johan Roos, Guiding principles for unexpected occurrences: The impact of narrative headlines on management groups, presented at Critical Management Studies Conference, Lancaster, UK., 2003 Oliver, David and Johan Roos, From heuristics to simple guiding principles, presented at Practices of Meaning Conference, Utrecht, the Netherlands, 2001

Job Titles:

• Associate
• Professor in Strategic Management at Oxford Brookes University

Duncan Angwin is Professor in Strategic Management at Oxford Brookes University, England and Associate (Fellow / Professor) at Warwick Business School and Said Business School, Oxford. He lectures around the world for many businesses and Universities and has held visiting professor appointments at Adelaide Graduate School of Management; EHTP, Morocco; ENPC, Paris; HEC, Paris; Georgetown, US; Said Business School, Oxford. He sits on the Academic Council of ENPC, Paris Duncan held the Chair of the Strategy and Practice group at the Strategic Management Society conference for three years and was 2008 joint winner of the Best Paper for Practice implications in Cologne, Germany. He currently chairs the awards panel for the Strategic Management Society's prize for best conference paper for practice implications. He is also currently Chair of the panel of judges for the Management Consultancies Association, London, annual performance awards for best consulting company and for best management consultant. He sits on the advisory board of the centre for mergers and acquisitions research, CASS Business School, London. Duncan has published widely on Strategic Management and Mergers and Acquisitions and has published in many journals including Academy of Management Executive, Advances in Mergers and Acquisitions, Business Horizons, California Management Review, European Management Journal, Journal of World Business, Long Range Planning, Organization Studies, Strategic Change and is frequently in the media commenting on M&A deals. He has written three books: ‘Mergers and Acquisitions', and ‘The Strategy Pathfinder' 2nd edition, both published by Wiley, Oxford and ‘Implementing Successful Post Acquisition Management' with Financial Times / Prentice Hall. Duncan's primary area of research is strategic perspectives on Mergers and Acquisitions. He recently completed a three year research programme, for the European Union, investigating the patterns and effects of M&A in the European food supply chain. His attention now focuses upon a Strategy-as-Practice approach to M&A and how the practices and activities of key executives influence overall processes and outcomes. Related to this perspective, Duncan has recently won a substantial research grant from Oxford University's Centre for Corporate Reputation to investigate the practices and impacts of corporate communications during mergers and acquisitions. Before moving back to academia, Duncan held senior appointments in International Investment Banks specialising in Corporate Finance and cross-border Mergers and Acquisitions. He maintains close links with industry working with companies including Bank of Austria, Care UK, Central Bank of Libya, Centrica, China Construction Bank, Collinson Grant, Corus, CSFB, Deloittes, Ernst and Young, Experian, HSBC, IAMCO, IBM, KPMG, MCA, McKinsey, Prudential, Royal Shakespeare Company, Severstal, Taylor Wimpey, TNT, Vodaphone, YKK.

Job Titles:

• Associate
• Senior Associate
• Professor of Strategy
• Service Management
• Strategic Communications

Loizos Heracleous is a senior associate of Strategic Concepts International, Professor of Strategy at Warwick Business School, and Associate Fellow at Green Templeton College and the Said Business School at Oxford University. His previous roles include Reader in Strategy at the Said Business School and Official Fellow, member of the Executive Committee and member of the Governing Body of Templeton College at Oxford. He was also Associate Professor of Business Policy at the National University of Singapore, where he spent 7 years. Loizos is a member of the US Academy of Management, European Group for Organization Studies, Cambridge Alumni in Management and Singapore Institute of Directors. He has been listed in the Marquis Who's Who in the World since 2003. Loizos earned his Ph.D. at the Judge Institute of Management Studies, University of Cambridge. He is the author of Strategy and Organization: Realizing Strategic Management, (2003, Cambridge University Press); Business Strategy in Asia: A Casebook (2009, Cengage; with Kulwant Singh and Nitin Pangarkar); Discourse, Interpretation, Organization (2006, Cambridge University Press), Flying high in a competitive industry (2009, McGraw-Hill, with Jochen Wirtz and Nitin Pangarkar), and Practicing Strategy (2016, Sage, with Sotirios Paroutis and Duncan Angwin). Loizos serves on the editorial boards of several leading management journals, including the board of the top empirical journal in the world, the Academy of Management Journal. He served as Senior Editor of Organization Studies (2003-2006), and currently sits on its editorial board; and also sits on the editorial boards of Human Relations, the Journal of Applied Behavioral Science, the Journal of Management Studies, and the Asia Pacific Journal of Management. His research has been published in over 50 research papers in leading international journals, including the Academy of Management Journal, Academy of Management Review, Strategic Management Journal, MIS Quarterly, Harvard Business Review, MIT Sloan Management Review, Journal of Management Studies, Human Relations, and Journal of Applied Behavioral Science. The US Academy of Management has honored his research through three Best Paper Awards; in 1999 (on globalization), 2004 (on organization development), and 2006 (on corporate governance). His research on how biometric technologies can afford sustainable competitive advantage (in Managing Service Quarterly, 2006) has won the Emerald Highly Commended Paper Award for that year. In addition his work won 2 further awards from Emerald for research with the best practical implications. In addition to Cyprus where he was born, Loizos has lived and worked in the UK, Ireland, Hong Kong, and Singapore. He has developed and delivered several executive development programs in areas such as strategic thinking and planning, leading transformational change, fostering strategic innovation, developing core competencies and strategic alignment, dealing with dilemmas of corporate governance, developing corporate social responsibility, diagnosing and managing organizational culture, and organizing for the future. He served as Director of the Strategic Management Executive Program at the National University of Singapore from 2001 to 2003 and has trained company directors in Singapore on corporate governance on behalf of the Singapore Institute of Directors from 1999-2004. He delivers the strategy component of the Advanced Management Program at Oxford University, and served as Director of the Oxford-HKU Senior Executive Program in Corporate Leadership offered in Hong Kong from 2006 to 2009. Loizos has trained or advised senior executives from several organizations in both the private and public sectors. These include Total, Telenor, IBM, O2, Cargill, Exel, Carrefour, Novo Nordisk, Janssen-Cilag, Standard Chartered, Bank of China, KPMG, BAE Systems, Singapore Academy of Law and Singapore Police Force. More information about Loizos' research and publications can be found here: www.heracleous.org Heracleous, L. 2003. A comment on the role of metaphor in knowledge generation. Academy of Management Review, 28 (2): 190-191. Heracleous, L. and Barrett, M. 2001. Organizational change as discourse: Communicative actions and deep structures in the context of IT Implementation. Academy of Management Journal, 44 (4): 755-778. Heracleous, L. 1999. Does Singapore need a code of best practices in corporate governance? Singapore Management Review, 21 (2): 53-67. Heracleous, L. 2001. Expert commentary on case study "The urge to merge in the Pharmaceutical industry". European Management Journal, 19 Heracleous, L. and Fellenz, M. 2005. On the applicability of "alien" concepts to organizational analysis: Some criteria for inter-domain conceptual transfer. In Linstead, S. and Linstead, A. (Eds.) Thinking Organization. London and New York: Routledge: 97-111. Heracleous, L. 1996. Developing the integrated consulting model: A report on the research evidence. Research report delivered to the Hay Group, UK, October.

Job Titles:

• Associate
• Senior Associate

Richard Whittington is a Senior Associate of Strategic Concepts International, and a Professor of Strategic Management at the Saïd Business School, University of Oxford. He is a leader in contemporary strategic thinking, being co-author of Europe's best-selling textbook, Exploring Corporate Strategy, and on the editorial boards of key professional journals in the field, on both sides of the Atlantic. His particular areas of expertise lie in strategy analysis from comparative and practice perspectives, strategic change, and organization change and development. Richard has worked in consulting or executive teaching roles with a large range of organizations, including Corus, Grant Thornton, KPMG, McKinsey & Co., Nestlé, Saatchi & Saatchi and Unilever. He has held full-time or visiting positions at Harvard Business School, HEC Paris, Imperial College and the Universities of Toulouse and Warwick. Richard has directed the Full-time MBA at Oxford and the Part-time MBA at Warwick. He is adviser to the Institute of Directors on Director Development. In his research, Richard has collaborated with IBM Consulting, Cambridge Consulting and PwC. He is currently working with the Institute of Directors on developing strategy skills and the Chartered Institute of Personnel and Development on the practice and process of reorganising. He is the author or co-author of eight books and has published many academic and practitioner articles. His What is Strategy - and Does it Matter? won the Management Consulting Association's book prize. Richard's research has been featured in the Financial Times, Sunday Times and The Times and he is a frequent speaker at practitioner events. R. Whittington, What is Strategy - And Does it Matter?, Routledge, 1993, 155 pp 2nd edition 2001 (Thompson); translated into Chinese, Danish, Dutch, Norwegian, Portuguese, Spanish and Swedish; Chapter 2 reprinted in Strategy for Business, M. Mazzucato (ed.) Sage Publications Ltd. and The Open University, 2001; Winner of the Management Consulting Association's annual book prize, 1994. R. Whittington, ‘Alfred Chandler', in M. Warner (ed.), The International Encyclopaedia of Business and Management, Volume One, Routledge, London, 1996, 612-617. (reprinted in the IEBM Handbook of Management Thinking, M. Warner (ed), International Thomson, London, 1998, 99-104; revised edition, 2001).

Job Titles:

• Associate
• Emerging Economies
• Senior Associate With

Robert J. Marshak is a Senior Associate with Strategic Concepts International and Senior Scholar in Residence at the School of Public Affairs, American University, Washington, DC. Previously he led a global consulting practice for more than 25 years after almost 10 years in senior executive management and policy analysis positions in the US Government. His last government position was Acting Director for Science and Education Policy Analysis and Coordination, U.S. Department of Agriculture. Bob is a professional member of NTL Institute for Applied Behavioral Science, and a member of the US Academy of Management, European Group for Organizational Studies, Organization Development Network, and Organization Development Institute. Among his many honors and awards, Bob received the Organization Development Network's Lifetime Achievement Award in recognition of his outstanding contributions to the field of organization development as a consultant, educator, and author. Bob earned his Ph.D. from the School of Government and Public Administration, American University, Washington, DC and his undergraduate degree from Duke University. He is the author of Covert Processes at Work: Managing the Five Hidden Dimensions of Organizational Change (2006, Berrett-Koehler Publishers) as well as a number of articles that have been recognized as classics in their field, including: "Managing the Metaphors of Change" (1993, Organizational Dynamics), "Lewin Meets Confucius: A Re-view of the OD Model of Change" (1993, Journal of Applied Behavioral Science), and "The Tao of Change" (1994, OD Practitioner). Bob served as the Acting Editor of the Journal of Applied Behavioral Science and is currently on its editorial board. He is routinely asked by leading management journals to review articles in his areas of expertise. He has published over 50 articles in leading academic and practitioner journals including Journal of Applied Behavioral Science, Human Relations, Organizational Dynamics, Action Research, Strategic Change, Organization Development Journal and Organization Development Practitioner. His research on discourse and organization development was recognized by the US Academy of Management with a Best Paper Award in 2004. Bob currently is a Trustee of the Organization Development Network and a past Vice-Chair of the Board of NTL Institute. Bob was born and lives in the United States. During military service as a special agent in military intelligence he was trained and certified by the Defense Language Institute in the Korean language before living in South Korea for a year. His consulting practice has included organizational consulting and executive development assignments in Brazil, Canada, Korea, China, Hong Kong, Singapore, Malaysia, India, Germany, The Netherlands, and the United Kingdom. During his government career he received Agency Citations for his work on facilitating the development of the first strategic plan for research in USDA history and as a member of the core team that merged four agencies into the Science and Education Administration. Over the years, Bob has also worked with thousands of participants in OD and change leadership programs at NTL Institute, Duke University Corporate Education, American University, Johns Hopkins University, Georgetown University, University of Texas at Dallas, Korea University, and the Singapore Training and Development Association. For NTL Institute he designed and served as Dean for residential workshops in conflict management, organizational change, and dealing with covert processes. He has also served as Dean for NTL Certificate programs in Organization Development and Change Management conducted in Korea, Singapore and India. Bob is widely recognized for his pioneering work on covert processes in organizational change, East Asian change philosophy, the use of metaphors and symbolic meaning in organizational change, and as a thought leader in the field of organization development.