MEDIATION CASE MANAGER

Mediation Case Manager (MCM) is a division of Canopy Software. We were thrust into the mediation world just after the State of Florida was ravaged by 5 hurricanes and one tropical storm in two years (Charley, Ivan, Jeanne, Dennis, Wilma, TS Arlene). The Canopy software developers scrambled under emergency conditions to construct a case management and scheduling system that would eventually process over 30,000 mediation requests - all from Floridians affected by the storms. Building on a successful mediation model, other large-scale mediation programs were supported... In 2012, Mediation Case Manager (MCM) provided a wide range of services for the state of Oregon's foreclosure avoidance program. Despite an aggressive timeline, MCM coordinated program implementation activities such as the training and selection of mediators, forging partnerships with dispute resolution centers across the state, employing call center and outreach services, and customizing software to support the unique..