MICAS

SERVICE-Pacific Business Technologies offers its clients enhanced service for their business products through its participation in Sharp's MICAS CLOUD SERVICE. Through MICAS, Pacific Business Technologies collects machine data through remote e-mail diagnostics and generates a detailed report regarding the condition of our clients' business equipment. Service technicians can remotely diagnose issues and have instant access to troubleshooting resources directly related to the client's machine. This allows them to be more efficient when dispatched to a client's business which in turn optimizes the client's equipment uptime. MICAS provides Pacific Business Technologies with Preventative Maintenance notifications, real-time equipment status, instant answers to equipment condition and increases first call resolution. Additionally, the MICAS system allows us to automate meter collection and, on some models, receive notification of low toner yields. MICAS securely collects and stores device..

Primary location: Van Nuys United States