RESPONSIVE CALL CENTER - Key Persons
Casey Meredith has over 17 years of experience in the call center and answering service industries. She joined our Pittsburgh location in 2007 as an agent, later promoted to supervisor, now as Director of Operations and since then has been a proactive member of our team. Her inquisitive nature promoted an interest in industry systems and software which led to her being involved in IT. Casey's hands-on experience and innovative outlook offer our client's new service opportunities that meet each and every one of their needs.
Deb earned her Bachelor's Degree in Education from Duquesne University and went on to receive her Masters in Pastoral Counseling. She utilized her degrees as a teacher and counselor for 15 years before moving back to Pittsburgh in 2002 where she began working with a major BPO company as a Training & Quality Manager. Deb currently works with Responsive as an Account Manager, connecting the needs of our clients to the skills of our agents and building foundations for successful partnerships.
Job Titles:
- CEO
- Member of the Executive Team
- President
- Entrepreneur
George Otte, entrepreneur at heart, started a local, South Florida computer repair company at the young age of 21. His business provided successful regional technical support to nearby homes and small businesses in the area. Three years later, George expanded his business by pioneering the remote repair industry and began servicing computers via the Internet nationwide. To support his remote services, George hired on-call technicians in different locations and decided to outsource his main office of operations in Lima, Peru.
In 2006, George completed the acquisition of Geeks on Site of Dallas, TX and merged it to his nationwide operations. After testing methods that would lead to a profitable growth in a scalable manner, George succeeded and was able to open additional call center agencies.
In 2012, George founded Responsive Answering, a nationwide telephone answering service. During the first few months, George was able to acquire three answering service companies in Pennsylvania and South Carolina. He now manages several facilities in different locations.
Job Titles:
- Business Development / Representative
Jessica Volker has over 15 years' experience in the call center and answering service industries. Her experience ranges from operations, to quality assurance and training, and business development. Jessica strives to educate and inform our new and existing clients about solutions available to them and to build lasting relationships. Jessica is a goal oriented, and motivated individual with a strong determination to provide quality service.
Kerry Warren has over 25 years of experience working in answering services and medical practice call centers.. He has worked as an agent, a team lead, a supervisor, an account manager, and is now the Operations Manager in our Georgia office. Kerry has a depth of knowledge of the answering service industry and is able to apply that to meet the needs of our clients. Kerry has a desire to satisfy every client and is always willing to go the extra mile to ensure that is done.