SEE ME AS A PERSON - Key Persons
Job Titles:
- Marketing and Business Development Executive
Amber's deep understanding of data, attention to detail, and drive for creating a culture of excellence offers her clients a strong advantage. With her impressive background as a clinician and leader within a large health system she knows how to motivate others and unlock the potential in individuals and teams. Her work in engaging and leading teams through the strategic planning process by aligning organizational goals with unit and department goals has led to staff understanding of the big picture and collaborative relationships with those from the point of care to those in executive suites.
Amber has extensive experience with successful Magnet® designation, and a proven track record of improved outcomes. Her passion for shared governance work is matched by her expertise. She brings vast knowledge in engaging and empowering staff through shared decision-making. She is a skilled facilitator and her dual preparation in business management and nursing leadership enables her to excel in project management and share her expertise with others.
Job Titles:
- Event Coordinator / Finance Department
Donna is known for her irreverent wit and astute pragmatism. She is extremely savvy and has a global perspective-literally. She's worked on every continent but Antarctica, and she has her eyes set on that, too ("There's an infirmary there!" she says).
Donna offers education and consultation based on her bestselling books. The Ultimate Guide to Competency Assessment, which has been translated into Japanese, has become the industry standard for establishing and assessing competency. She is also a contributing author in the book Advancing Relationship-Based Cultures. Donna is a sought-after team and leadership development consultant and speaker. She loves operationalizing systems within organizations that ensure accountability and measure competency. With her background as an oncology nurse and her extensive experience working with health care executives, Donna understands how health care organizations and the caregivers at every level within them work and how they can work better together.
Donna is a sought-after team and leadership development consultant and speaker known for her irreverent wit and astute pragmatism. She is extremely savvy and has a global perspective-literally. She's worked on every continent but Antarctica, and she has her eyes set on that, too ("There's an infirmary there!" she says).
Donna Wright is a compassionate leader and author who is known for her book "The Ultimate Guide to Competency Assessment in Health Care. She is a consultant that travels the world to help others. If you feel like your organization or a potential project is something you would like to work with CHCM or Donna, please reach out.
Drew is passionate about transformational leadership development within healthcare teams. He is an experienced nurse leader with over 15 years in the field, and he utilizes the tools and concepts of Relationship-Based Care in his practice to guide teams who are successful in quality, safety, productivity, patient experience and employee engagement. Drew believes the foundation for successful teams is the balance of physical, mental and spiritual health in individuals; changed individuals transform teams and revolutionize organizations.
Drew understands that prioritizing healthy workplace environments is good business. He manages a successful and fast-growing private healthcare company, and healthy workplace culture is at the heart of their success. Drew understands the heavy demands upon healthcare teams with limited resources, and he is able to identify practical strategies for both personal and infrastructure development which create new pathways for improvement and growth.
Gen is driven by the desire to help clients create organizational excellence through measurable improvement. She thrives on helping others reach meaningful goals, including Magnet® designation. She shares her knowledge and passion for excellence in her book, Feel the Pull: Creating a Culture of Nursing Excellence.
Kathleen is an accomplished mentor and developer of people, programs, and culture. As a highly successful former nurse executive in clinical administration, program design, and project management, she is skilled in all aspects of care provision. She brings to her consulting work an in-depth knowledge of clinical operations, academics, research, and health care finance. She is dedicated to establishing high quality, caring relationships between health care providers and the patients and families in their care.
Kathleen is a Johnson & Johnson Wharton Nurse Executive who has published and presented extensively on the Relationship-Based Care journey she had the honor of leading as the Nurse Executive of a large Midwestern hospital.
Kristen excels at guiding individuals and organizations toward authentic, positive leadership. She makes sense of complexity science and caring science and applies them to real world priorities such as quality, safety, and the patient experience. Kristen is an energetic and effective collaborator committed to developing agile, caring, and insightful leaders and teams. She is a qualitative researcher with interests in circle practice, authentic presence, Relationship-Based Care, reflective practice, and caring-healing processes.
Kristen has presented internationally, authored numerous papers and presentations, and her work has been published in professional journals and books. Her most recent endeavor is as lead author of a groundbreaking chapter on embedding relational competence in the book Advancing Relationship-Based Cultures.
Kristen excels at guiding individuals and organizations toward authentic, positive leadership. She makes sense of complexity science and caring science and applies them to real world priorities such as quality, safety, and the patient experience. Kristen is an energetic and effective collaborator committed to developing agile, insightful leaders and teams.
Marcus Engel is a figure of resilience and inspiration in the healthcare community, where he has made significant contributions through his personal journey and professional endeavors. After surviving a life-altering accident caused by a drunk driver that left him blind and necessitated over 350 hours of facial reconstruction, Marcus experienced the spectrum of patient care firsthand. His journey through rehabilitation and life adaptation not only fueled his passion for improving patient experiences but also gave him a unique perspective that he integrates into his work. With a background in sociology and a Master's in Narrative Medicine from Columbia University, Marcus has gone on to publish four books that have become essential resources for healthcare education, teaching the intricacies of compassionate patient care.
Recognized for his expertise, innovation and impact on the field, Marcus holds several prestigious certifications and honors. He is a Certified Patient Experience Professional, a testament to his dedication and skill in advocating for patient-centered care. Additionally, Marcus is a distinguished Certified Speaking Professional, a title held by a select group of professional speakers worldwide. His contributions were acknowledged with an honorary doctorate from the Philadelphia College of Osteopathic Medicine in 2017. Marcus's life outside of his professional work is grounded in Orlando, Florida, where he enjoys life with his wife, Marvelyne, and his trusted Seeing Eye dog, James.
Job Titles:
- Founder and President Emeritus of CHCM
The founder and president emeritus of CHCM, Marie has long been able to bridge the world of ideas and the real world of patient care in health care workplaces. She's taught thousands of nurses in seminars and workshops throughout the world. No matter what other subjects she addresses, she never fails to come back to the key to good patient care: "You have to see what supports the patient-clinician relationship and what interferes with it, then enhance what helps and minimize what hurts."
Marie is known for her capacity to bring new ideas into reality in a way that is easy to understand and universally applicable. She has spent her career developing, outlining, and explaining Primary Nursing practices and developing and refining processes that help nurses excel and grow.
Marie is also a multi-award-winning author. In 2002, she won the AJN Book of the Year Award for The Practice of Primary Nursing. In 2004, she was again an AJN Book of the Year Award winner, as a contributing author for Relationship-Based Care: A Model for Transforming Practice. And in 2016, Primary Nursing: Patient-Centered Care Delivery System Design, co-authored with Susan Wessel, also won AJN Book of the Year.
In 2015, Marie was presented with the American Academy of Nursing Living Legend Award.
The founder and president emeritus of CHCM, Marie has long been able to bridge the world of ideas and the real world of patient care in health care workplaces. For Marie, the key to good patient care boils down to doing what supports the patient-clinician relationship and minimizing what hurts it.
Maura's ability to cultivate relationships coupled with her incisive observations and flair for leadership make her a sought-after facilitator and executive coach. Her unique ability to build teams, while developing efficiencies and improving patient and staff satisfaction is masterful. With Maura as their guide, individuals and teams increase their effectiveness in all aspects of their lives and create healthy work environments.
Maura's background as a former nurse leader, assistant chief flight nurse for STAT flight, and director of emergency services brings a unique clinical perspective to her consulting work. Maura spends much of her time at work coaching executives and middle managers, but she also provides group sessions and virtual learning. Some of her most requested topics are:
Leadership in Turbulent Times
Building Trust within your Organization
Dealing with Difficult Personalities
Positive Utilization of Performance Evaluations
Building an Accountable Team
Improving Staff Satisfaction
Improving Patient Satisfaction
Leading a Sustainable Organization
Mastering Crucial Conversations
Job Titles:
- Senior Financial Accountant
Dr. Pole is a licensed psychologist in the state of Pennsylvania with experience treating a wide range of mental health issues and specialization in the treatment of trauma disorders and addiction disorders. She is the Director of Community Mental Health Services at West Chester University. Dr. Pole has presented nationally and internationally on addiction and trauma. In addition she has been interviewed by numerous news outlets on various topics including addiction, trauma/PTSD, shame and the #metoo movement. She has 20 years of experience in the field of psychology and enjoys training/supervising doctoral students as part of her role.
Mourine guides organizations in how to build economic and social capacity for optimal goal achievement. She exemplifies a labor of love for leadership and process management by linking action planning to the organization's vision and goals. She has developed signature programs based on specialized knowledge of the caring sciences and application at the point of care and services.
Mourine is particularly focused on inspiring caregivers to reach higher levels of achievement through learning. She imparts this learning by teaching tangible practical skills, and her uncanny ability to be simultaneously brilliant and simple ensures that participants quickly grasp concepts and immediately apply them to their work.
One of Mourine's great strengths, thanks to her blend of practical and academic experience, is that she can translate to point-of-care staff what their leaders want, but also explain to executives what the realities are on the ground. She understands the clinical experience and relishes helping organizations achieve high quality results even when constrained by operational realities.
Ruth's career has spanned over 30 years with a large health system where she has held progressive leadership roles including Risk Manager, Director of Surgical Services, Clinical Project Director, and Magnet® Program Director. Ruth has extensive experience with successful Magnet® designation, and a proven track record of improved outcomes. She has been instrumental in enculturating the excellence principles to empower clinical staff and leaders as the entire health system works towards Magnet® designation. She says that watching all levels of an organization come together to learn, grow, and achieve excellence in patient care brings her feelings of pride, excitement, satisfaction, and joy.
Ruth is a systems thinker with a passion for learning and teaching others about excellence frameworks like Magnet and Pathway to Excellence®. She partners with clients as a hands-on guide to design, measure, and enhance improvement efforts resulting in superior patient care and healthy work environments. She encourages staff engagement through shared governance which reinforces excellence within teams and across departments.
"I want to be able to share my passion for excellence with as many nurses as I can" says Ruth. "Leading teams to a state of wonder about what could happen next. How can shared governance help take care to the next level? How can professional development change the care provided to patients? I want to help facilitate growth and see clinical nurses and leaders flourish."
Sara brings over 25 years of nursing experience and over 15 years of nursing leadership with her to Creative Health Care Management. She has served as a nurse manager as well as a Magnet Program Director where she led her organization to their first Magnet Designation.
Tina is passionate about cultivating relationships to improve the caregiver experience. The lessons and tools provided by CHCM Relationship Based Care not only support the client-caregiver relationship but can also be applied in all aspects of life. Engaged and thriving caregivers result in improve patient outcomes.
Traci is passionate about the role of mindfulness, positive psychology, Wellbeing, and resiliency in clinician professional development. Much of her work focuses on assessing and exploring real world problems related to leadership development, transition to practice, precepting, and healthy work environment, especially as they relate to engagement, retention, and patient experience outcomes.
Traci is a skilled facilitator with special expertise in innovative approaches to implementing programs that get to the heart of what patients really want and need: an authentic connection with their caregiver. Traci can help your organization improve its measures related to people, processes, and structures to accelerate success.
Zina is a social worker, certified addiction professional and a certified diversity executive. She collaborates with organizations on the development of transformational DEIB strategies that align with their mission and values.
Zina has over 25 years of experience and has held senior leadership roles for national and global behavioral health care companies. She is a global speaker on topics related to culturally inclusive treatment, diversity, equity and inclusion in health care.
She is passionate about co- creating inviting, intentional and inclusive healing spaces for individuals to achieve wellness while creating pathways for success for individuals from underrepresented communities.
Zina serves as a Board Member for the National Association of Treatment Providers, Young People in Recovery and Simplifyance. She has also served as an adjunct professor at Rutgers University School of Social Work and holds a MSW from Fordham University and a BSW degree from Rutgers University.