ENGINEERING TOOLS - Key Persons

For more than 20 years, Ben has helped organizations of all types and sizes develop custodial operations that reduce cost and waste, increase safety, improve cleanliness and empower frontline custodial workers. The author of ISSA's 612 Cleaning Times book and a regular contributor to Facility Cleaning Decision's magazine, Ben is a prolific writer and speaker who understands the value of cleaning and aims to further professionalize the industry through continued education and best practices. He specializes in management, training, workloading, strategic long-range planning and organizational change issues.

Job Titles:

• Member of the Executive Team
• Process Owner for Quality and Training

Job Titles:

• Member of the Executive Team
• Process Owner for Culture and Ledership

Job Titles:

• CEO & Founder of Concepts4

The Concepts4 mission is to educate, train, assist, and coach in the effective implementation and quality management of High-Performance Cleaning Utilizing Team Specialists. High Performance Cleaning is a concept in which sustained, best-practice discipline is the prime management ingredient nurturing systems integrity. We have identified three key tenets: cleaning efficacy, cost efficiency and sustainability; all require optimal results and represent direct value to the customer. This is all wrapped in a protective shell of human health, safety, and environmental safeguards. During the past 27 years, we have found that the most efficient way to reach sustained high performance is to deploy specialists, engineered workflow, visual references, and the application of team interaction. The best example of this is the widely used system of Specialists coordinating assigned duties as utilized in the Team Cleaning® system. As we adjust to the COVID-19 era, the evolved Specialists concept operating in a Team or Zone discipline offers the strongest cleaning process to meet the new industry challenge. To support effective management outcomes, we have developed C4-Software, an innovative, pioneering, new approach providing state of the art intuitive tools for the implementation and operation of High Performance Cleaning systems. C4 Software offers users the ability to redefine the way in which the cleaning industry currently uses work loading applications and develops service delivery for individual work instructions. Consultant, trainer, corporate executive, businessman and entrepreneur, Jim Harris, Sr. has managed a productive and successful career in the cleaning industry for over 47 years. Jim provides education, training, consultation and system implementation to numerous markets, including education, health care, corporate, controlled environments and building service contractors.

Job Titles:

• Member of the Executive Team
• Process Owner for Workloading and Supply

Job Titles:

• President of Cleaning Management Concepts

Tim Poskin is the President of Cleaning Management Concepts and is the world's leading authority on custodial workloading, converting area cleaning to specialist cleaning, and transitioning from polluting programs to cleaning programs. Tim is a master of designing and integrating systems that have been successfully installed in numerous organizations utilizing Cleaning Change Solutions™. Tim is a regular speaker at the APPA Conferences, ISSA and other industry training events. Additionally he has won Awards for excellence in the cleaning industry for training, management, and peer influence. Mr. Poskin continuous to lead the charge to convert cleaning programs from static and disconnected to connected and dynamic.