PNC

Guide Organizational Readiness - Developed PNC Partner Program, best practice for M&A's since 1995. Months before integration, businesses match newly acquired employees (mentees) with a legacy PNC mentor (partner) based on position, experience, and strengths. PNC University provides extensive training and equip the partners with everything they need to know. The partners are on-site a few days prior to, and up to three weeks after operational integration. Onsite presence allows the partners to reinforce the knowledge that mentees gained through training, increasing their confidence. In 2010, PNC University deployed 1,400 PNC partners. The daily average error rate was reduced from 12.39 to 7.07. With program refinements, error rates were down to 5.71. Calls to the command center were reduced to less than 1% during integration weekends.

Also known as: PNC University