DONNELLY

The Donnelly Group puts a laser focus on the metrics that drive customer experience. We help you create and implement an organization-wide strategy; igniting the move from parity to exceptional, and ultimately improving the bottom line. Customer Experience IS a business strategy... As the most senior Disney Institute facilitating partner, The Donnelly Group leverages our deep understanding of Disney business excellence by customizing and then implementing those principles for our clients... Applying decades of Disney professional development leadership experience, we create CUSTOMER LOYALTY by preparing people to WORK HAPPY. Our customer loyalty approach has been developed through years of practical experience at one of the world's most admired companies-The Walt Disney Company. We know that RESPONSIBLE, ENGAGED and INSPIRED leaders and employees who WORK HAPPY are the cornerstone of customer loyalty.

Also known as: Donnelly Effect, Donnelly Group