TSB - Key Persons
Job Titles:
- Independent Non - Executive Director
Ahmed joined the Board on 17 March 2023.
Ahmed has over 20 years' experience at Vodafone, where he is the Chief Executive Officer for Vodafone UK. He has held a range of commercial and executive roles at Vodafone including Chief Commercial and Strategy Officer and CEO of Europe cluster and CEO of Vodafone Egypt.
Ahmed graduated from Cairo University with a degree in Systems and Biomedical Engineering.
Andrew Davis - Chief Strategy Officer
Andrew was appointed to TSB's Executive Committee in November 2022 as Strategy Director, responsible for delivery of TSB's growth strategy and commercial performance, having held the role of Strategy Director and Chief of Staff since March 2022.
He joined TSB in 2020 as Commercial Director and oversaw TSB's commercial income drivers across Customer Banking including the development of the Money Confidence framework for the branch network.
Andrew has over 25 years' experience in financial services, leading large scale strategic and transformational projects that improve customer service and business performance. He has held a number of senior executive roles in both banking and insurance at Lloyds Banking Group spanning finance, commercial and strategy. He started his career at Shell before becoming a strategy consultant at PricewaterhouseCoopers and McKinsey.
Andrew is a board member of Historic Environment Scotland.
Job Titles:
- Independent Non - Executive Director
- Risk Committee ( Chair )
Job Titles:
- Non - Executive Director and Sabadell Chief Credit Risk Officer
Carlos was appointed to the Board and as Chief Credit Risk Officer, Banco Sabadell Group on 22 March 2022. Most recently he has been Chief Risk Officer at TSB Bank, having joined as Chief Audit Officer in 2016. Prior to joining TSB, he was Chief Risk Control Officer for Banco Sabadell Group where he led the design, development and oversight of the Group's risk appetite framework. He started his career at Caixa Catalunya, where he eventually served as Chief Financial Officer and, during the global financial crisis, was appointed to work closely with the Spanish regulator and the European Commission to develop and implement the resolution plan for the bank.
Committee membership
Risk Committee
Job Titles:
- Chief Information Officer
- Member of the Executive Committee
Cheryl McCuaig joined TSB in January 2023 as Chief Information Officer.
Cheryl is a member of the Executive Committee, leading on technology and our ambitious plans to harness it to deliver even more for our customers.
Cheryl brings extensive experience to TSB with over 35 years' experience in technology leadership roles in Investment, Commercial and Retail Banking.
She started her career at HSBC where she led large scale transformation programmes. Since then, Cheryl has held a number of senior executive roles at JP Morgan, Credit Suisse, Barclays and Lloyds Banking Group. Before joining TSB, she was Chief Information Officer at Metro Bank for over three years.
Job Titles:
- Independent Non - Executive Director
- Operating Partner at Searchlight Capital Partners
Elizabeth (Libby) Chambers was appointed to the Board on 1 October 2020. After a degree at Stanford University, Libby began her career at Morgan Stanley & Co. She later completed an MBA at Harvard Business School. Following ten years with McKinsey & Company as an associate and later a partner in its financial services practice, she worked in senior product, marketing and strategy roles at a number of major organisations including Western Union, Freshfields Bruckhaus Deringer, Barclays Bank, Barclaycard and Bank of America.
Libby is an Operating Partner at Searchlight Capital Partners and its portfolio companies and currently sits on the Boards of Wise plc (where she also chairs the Remuneration Committee), Vanquis Banking Group plc (where she also chairs the Customer, Culture and Ethics Committee), Evelyn Partners, Currensea Limited and the University of Colorado Anschutz Medical Campus. Previous Board-level roles have included Hastings Group plc, Western Union International Bank, Dollar Financial Group, Hibu plc, the Home and Savings Bank, and various Barclays JVs with leading UK brands.
Job Titles:
- Customer Delivery Director in June 2021 and Is Responsible for the Bank
Gary was appointed TSB Customer Delivery Director in June 2021 and is responsible for the Bank's customer service strategy and day to day execution including the running of branch, telephony and key operational capabilities.
He has over 30 years' experience in financial services with a breadth of expertise managing large scale customer transformation programmes. Gary joined TSB in 2020 and has been pivotal in improving the customer experience and evolving the way TSB runs its branches and contact centres to improve their overall customer focus and efficiency. Before joining TSB, he was Customer Service Director at CYBG / Virgin Money UK for three years where he lead customer transformation and key elements of the acquisition and integration .
Prior to this he was at Lloyds Banking Group for eight years and HBOS for 19 years where he held a number of executive roles across strategy, operations, customer service delivery and business banking. Gary is a Member of the Chartered Bankers Institute.
Job Titles:
- Communications and Corporate Affairs Director
George was appointed TSB Communications and Corporate Affairs Director in 2018.
He leads media relations, internal communications, government affairs and corporate responsibility programmes, with a remit focused on enhancing TSB's reputation. He is Executive sponsor of TSB's Environment and Community programmes.
George brings over 20 years of leadership experience from roles in retail, consumer goods, government and financial services. Prior to TSB, George worked for Tesco for eight years, where he played a key part in the recovery of the business, serving as UK & Ireland Communications Director and as Head of Communications at Tesco Bank. Prior to that he worked for Unilever for 14 years, including a two-year secondment to the UK Government (Cabinet Office) advising ministers and policymakers on better regulation.
Guy Dunlop - Chief Legal Officer
Guy was appointed TSB General Counsel in 2019.
He leads the Legal and Company Secretariat teams that provide a broad range of legal and regulatory advice, legal risk management, strategic counsel, company secretarial services and governance advice and support to all areas of the Bank.
He is Executive sponsor of the LGBTQ+ network which was awarded a top 10 place in the Global Diversity List 2020. Prior to joining TSB, Guy was the General Counsel for The Prudential (UK and European business unit). Before this he held senior roles with Freshfields Bruckhaus Deringer, Clifford Chance and Genworth Financial Mortgage Insurance. Guy is qualified as a solicitor in England and Wales and in his native South Africa.
Job Titles:
- Interim HR Director
- Interim Human Resources Director
James MacGregor was appointed Interim Human Resources Director in June 2023.
He is responsible for leading all people aspects of the TSB growth strategy, with a focus on colleague relations, diversity and inclusion, reward and recognition, and the deepening of talent, skills and knowledge across the bank. He works closely with the TSB Board Remuneration Committee and is the Executive sponsor of TSB's Ability network.
James has over 25 years' experience in people leadership, organisational design and delivering change programmes. Since joining TSB in 2013 he has held a variety of senior leadership roles across HR. Prior to this he held senior business partnering and operations roles at Lloyds Banking Group and Scottish Widows.
Job Titles:
- Non - Executive Director and Sabadell Chief Financial Officer
Leopoldo was appointed to the Board on 22 March 2022. Leopoldo has over 20 years' experience in financial services and is General Manager and Chief Financial Officer for Banco Sabadell. Prior to this, he spent eleven years at Bankia, where he also held the position of Chief Financial Officer and Deputy General Manager. He started his career at PWC and later spent five years as Head of Equity Capital Markets for Caja Madrid.
Committee membership
Audit Committee
Job Titles:
- Senior Independent Non - Executive Director
- Chairman of the Board of Trustees of Learning Disability Network London Limited
- Remuneration Committee ( Chair )
Lynne Peacock joined the Board on 22 April 2020 and became TSB's Senior Independent Director on 1 January 2021. She is also currently holding the position of TSB's Whistleblowing Champion on an interim basis pending the appointment of a new Audit Committee Chair. In this role Lynne has responsibility for the independence, autonomy and effectiveness of TSB's policies and procedures on whistleblowing. She has held Board level appointments for over twenty years, and is currently a Non-Executive Director of Serco plc (which she joined in 2017 and where she is currently the Senior Independent Director) and Royal Mail plc (which she joined in 2019).
Lynne has previously been a Non-Executive Director of Nationwide Building Society, Jardine Lloyd Thompson plc, Standard Life Aberdeen plc and Scottish Water. Lynne was Chief Executive UK of National Australia Bank (NAB) from 2004 to 2011. She was responsible for around 8,500 people in NAB's businesses in the UK. During that time, she integrated Clydesdale and Yorkshire banks into one entity and kept the business profitable during the financial crisis.
Before NAB, Lynne spent twenty years working at Woolwich plc. She started in 1983 and worked in a variety of senior marketing roles within the Woolwich, including Head of Marketing, Marketing Manager and Market Development Manager. She became Group Operations Director in 1996 with accountability for all of the UK businesses. She became Chief Executive of Woolwich plc on completion of the take-over by the Barclays Group in October 2000. Prior to joining the Woolwich, Lynne held marketing roles with Tate and Lyle, and Unilever.
Lynne is also Chair of the Board of Trustees of Learning Disability Network London Limited. Lynne holds a Bachelor of Arts degree in Business Studies.
Committee membership
Remuneration committee (Chair)
Nomination Committee
Risk Committee
Job Titles:
- Chief Operating Officer for Banco Sabadell
- Non - Executive Director and Sabadell Chief Operating Officer
Marc was appointed to the Board on 22 March 2022. Marc is currently Chief Operating Officer for Banco Sabadell, a role he has held since March 2021. Prior to this, Marc was Corporate Strategy Director at TSB for three years. He has broad experience of leading large, multi-national transformational projects. He joined Sabadell in 2002, where as Head of Organisation, he spearheaded the transformation of the operating model, leading projects across the bank, and co-ordinating the integration of multiple acquisitions in Spain. He was also Chief Operating Officer for Sabadell (Americas) and led Corporate Strategy for Iberia Bank which acquired Sabadell's business in the Americas in 2017.
Committee membership
Remuneration Committee
Nomination Committee
Technology Strategy Committee
Job Titles:
- Customer Banking Director
- in 2019 As the Director of Technology Transformation
Mark Curran was appointed Customer Banking Director in May 2022, having successfully led the function on an interim basis since December 2021.
In this role he is responsible for providing a product proposition that meets our customers' needs, making them feel money confident whilst driving commercial growth. The Customer Banking function is at the heart of ensuring customers are treated fairly and Mark champions good conduct across the business.
Mark joined TSB in 2019 as the Director of Technology Transformation, leading the project to insource TSB's key technology services. He then moved to Customer Banking as the Business Banking Director and has been responsible for transforming TSB's business banking offering and improving the customer experience.
Mark has worked in retail banking for over 30 years and has held positions in payments, IT, retail and digital at Clydesdale and Yorkshire Bank Group / Virgin Money UK, RBS/NatWest and Lloyds Banking Group. He has also chaired industry-wide programmes to deliver the UK's Current Account Switching Service and the move to digital cheque imaging.
He is a Chartered Banker and Fellow of the Chartered Banker Institute.
Job Titles:
- Chairman
- Nomination Committee ( Chair )
Nick was appointed to the Board on 1 November 2021 and, following regulatory approval, became TSB's Chairman on 29 November 2021. He is also currently the Interim Chair of the Audit Committee pending the appointment of a permanent successor to Mark Rennison in this role.
Nick has more than 30 years of executive and non-executive experience, in-depth financial services and regulatory knowledge, and a strong track record of leading boards and businesses. Nick worked in various positions across consulting, strategy and business development before becoming Chief Executive of Lloyd's of London, managing the institution through the 9/11 crisis. He has also served as CEO of Prudential UK and Europe.
From 2014 until September 2021 Nick was a Non-Executive Director of Lloyds Banking Group (‘LBG'), and Chairman of LBG's subsidiary, Scottish Widows Group. He has also chaired the Financial Services Practitioner Panel and the Financial Conduct Authority's Financial Advice Working Group; the Britten-Pears Foundation; Brit Insurance and the Royal Northern College of Music; and was Non-Executive Director of the Prudential Regulation Authority and Legal and General plc; Member of the BBC Trust; and trustee of the Royal Opera House.
Committee membership
Nomination Committee (Chair)
Audit Committee (Interim Chair)
Job Titles:
- Chief Risk Officer ( CRO )
Richard joined TSB as Chief Risk Officer in December 2022.
Richard is responsible for credit risk management, second line oversight and the bank's relationships with regulators.
He has a wealth of experience across financial services leading risk teams and embedding a strong customer focused risk culture. Prior to TSB he led risk functions at Co-op and Metro Bank.
He has also held a number of senior roles, spending more than ten years in credit leadership at HBOS / Lloyds Banking Group. He started his career at Bank of America.
Job Titles:
- Chief Executive Officer
- Executive Director
- Member of the UK Finance Board
Robin was appointed TSB's Chief Executive in April 2022.
He joined TSB in 2019, and as Chief Customer Officer was at the heart of transforming the TSB customer experience. He has driven the bank's customer proposition and distribution strategies as well as developing the bank's support for business customers. In 2020, he led the TSB brand relaunch.
Robin has broad industry expertise across consumer banking, business banking and insurance with a strong reputation for delivering business and cultural transformation in a banking career that spans over four decades.
Before joining TSB, Robin was Managing Director for Community Banking at Lloyds Bank and Bank of Scotland prior to which he led Lloyds Banking Group's general insurance division. Prior to this he worked for RBS Group (now NatWest Group), holding senior roles including Managing Director at RBS and NatWest Branch Banking and Chief Executive of Tesco Personal Finance (now Tesco Bank).
Robin is a member of the UK Finance Board. He is also a Fellow of the Chartered Banker Institute, having previously served on their Board and the Board of Scottish Financial Enterprise.
Vanessa was appointed TSB Chief Audit Officer in June 2020.
Vanessa leads the internal scrutiny of the work to deliver TSB's growth strategy, working closely with the Board Audit Committee. She is also the Executive sponsor of TSB's Gender Balance network.
Vanessa joined TSB from insurance company LV (Liverpool Victoria) where she was Chief Internal Auditor for two years. Prior to that, Vanessa was a Director at the management consultants, Ernst & Young. She began her career at Lloyds Banking Group where she spent 16 years working across all areas of the group and three lines of defence.
Job Titles:
- Independent Non - Executive Director
Zahra was appointed to the Board on 17 March 2023.
Zahra has over 25 years' experience in technology and consulting and was appointed Chief Executive Officer for Salesforce in UK and Ireland in 2021. Prior to that Zahra held a number of senior executive roles at Accenture where she worked for over 22 years.
Zahra also sits on the Boards of Cancer Research Corporate Partnerships; Movement to Work; Boycott your Bed supporting Action for Children and techUK. Previous Board-level roles include Accenture and the Prince's Trust Technology Leadership Board.
She graduated from Brunel University with a degree in Management Science.