CRM PROPERTIES - Key Persons
Introducing Aimee, our skilled Bookkeeper, the financial steward behind our property management operations. Aimee adeptly manages remote team member payroll, ensuring that every member of our distributed team is compensated accurately and on time. She meticulously posts maintenance bills, guaranteeing that every transaction is accounted for with precision. Aimee also takes charge of managing client statements, providing transparency and financial clarity to our clients. Her expertise extends to processing commission requests, ensuring that our team members are recognized for their hard work and dedication. Aimee plays a pivotal role in managing our AP Specialist, ensuring that all financial operations run smoothly and efficiently. Aimee's expertise in bookkeeping and her commitment to financial accuracy make her an invaluable asset to our team, ensuring our financial processes are efficient and transparent, and that our property management services are supported by a sound financial foundation.
Job Titles:
- Director of Maintenance and Renovations
Meet Amanda, our accomplished Director of Maintenance and Renovations. With a passion for excellence and a keen eye for detail, she oversees our maintenance and renovations department. Amanda sets strategies and goals to ensure smooth day-to-day operations, upholding the highest standards of quality. Her strategic vision and expertise ensure properties are well-maintained and undergo transformative renovations to meet the evolving needs of both clients and residents. She is committed to creating remarkable living spaces for our residents. With Amanda leading the way, we deliver exceptional results and an unparalleled living experience.
Job Titles:
- Assistant
- Portfolio Manager
Meet Ashlea, our diligent and detail-oriented Portfolio Manager Assistant. Ashlea plays a pivotal role in maintaining the financial health of our properties and the satisfaction of our clients. She conducts a thorough review of owner statements, meticulously ensuring that our clients' investments are accurately tracked, providing transparency and peace of mind. Managing resident ledgers is Ashlea's forte, where she diligently keeps accounts in order, promptly addressing any discrepancies. Her meticulous nature shines as she creates precise move-out invoices, leaving no detail unexamined. Ashlea also takes charge of property management agreement renewals, ensuring our clients' unique needs are met and agreements are seamlessly renewed. Moreover, she excels in move-out invoice collections, demonstrating her dedication to swift and efficient resolution of financial matters. Ashlea's unwavering commitment to financial accountability and operational efficiency makes her an invaluable asset in maintaining the prosperity of our portfolio. With her precision and dedication, you can trust that your investment is in capable hands.
Meet Audra, our highly skilled licensed Sales Agent, with a deep understanding of the real estate market. Audra specializes in property investor communication and identifying the best opportunities for investors. With her extensive knowledge and expertise, Audra excels at providing valuable insights and guidance to property investors, helping them make informed decisions that align with their goals. Her keen eye for market trends and strategic approach to real estate sales enable her to effectively showcase properties and negotiate favorable deals. Whether you are a seasoned investor or a first-time buyer, Audra is dedicated to delivering exceptional service and finding the perfect real estate opportunities to maximize your investment potential.
Job Titles:
- Greeter & Staff Therapist
Meet Bella, our beloved office dog, furry friend, greeter, and staff therapist. With her wagging tail and infectious enthusiasm, Bella brings joy, comfort, and an extra dose of stress relief to everyone she encounters. As our official greeter, she welcomes visitors with warmth and a wag, instantly making them feel at ease. Bella's gentle presence and unconditional love provide emotional support to our team, serving as a furry therapist during busy workdays. Whether she's offering a listening ear or simply brightening our office with her playful antics, Bella is an integral part of our team, spreading happiness and helping create a positive work environment, and reminding us to take a moment and appreciate the simple pleasures in life.
Meet Bethan, our efficient Administrative Assistant, who wears many hats and keeps our operations running smoothly. With a keen eye for detail and exceptional organizational skills, Bethan excels in new employee onboarding, ensuring a seamless transition for new team members. She also manages lawn care for our rental properties, ensuring they are well-maintained and visually appealing. Bethan brings creativity and flair to the table when it comes to planning office events, fostering a positive and engaging work environment. Additionally, she supports our Chief Operating Officer (COO) by handling delegated tasks efficiently. With her multitasking abilities, Bethan manages our Office Assistant, ensuring administrative tasks are handled promptly and efficiently. Bethan's dedication and proficiency in her role make her an invaluable asset to our team, ensuring that our office operations run seamlessly and that everyone has a positive experience within our organization.
Introducing Bree, our accomplished Project Manager, a key figure responsible for ensuring the successful execution of renovations and projects across our properties. Bree's expertise lies in the art of transformation, as she carefully manages every aspect of property renovation, from initial planning to project completion. She has an innate talent for creating move-out inspections tailored specifically for our C-class properties, ensuring that even the smallest details are taken care of. Bree's exceptional skill in crafting comprehensive scopes of work guarantees that the vision for each property is executed to perfection. In addition, she plays a crucial role in creating and managing maintenance and turn tech schedules, optimizing efficiency, and adhering to tight timelines. Serving as a liaison for our vendors and technicians, Bree answers their questions, troubleshoots issues, and keeps the wheels of operation turning smoothly. Her adept management of our project team is the linchpin of our success, ensuring that every project is completed with precision and excellence. With Bree's meticulous attention to detail, in-depth industry knowledge, and an unwavering dedication to quality, she is a driving force behind the success and standout quality of our property renovations and projects.
Job Titles:
- Resident
- Services Coordinator
Introducing Brianna, our dedicated Resident Services Coordinator, a vital member of our team who ensures the well-being and satisfaction of our valued residents. Brianna excels in resident communication, establishing open and efficient channels for addressing inquiries and concerns. Her expertise extends to managing evictions and lease violations, where she combines a compassionate approach with unwavering professionalism to navigate complex situations. Brianna also takes charge of lease renewals, actively working to retain quality residents through positive interactions and a seamless renewal process. Additionally, she skillfully manages delinquent sewage bills, providing support to residents facing financial challenges with grace and discretion. With her friendly demeanor, excellent communication skills, and meticulous attention to detail, Brianna is committed to delivering outstanding service and maintaining a wonderful resident experience.
Meet Brittany, our dedicated Portfolio Manager, responsible for nurturing strong client relationships and ensuring seamless property management across our portfolio. With a keen focus on client communication, she ensures that our clients are well-informed and their concerns promptly addressed. Brittany expertly manages client accounts, providing financial transparency and accountability. Her proficiency in rent analysis optimizes property performance and ensures financial success for our clients. She offers meticulous property oversight, ensuring properties are well-maintained and operating efficiently. Additionally, Brittany effectively manages our Property Management POD, ensuring that our team operates cohesively to deliver exceptional service and value to our clients. With her commitment to excellence and a knack for optimizing property performance, Brittany is a key asset in ensuring our clients' investments thrive.
Meet Chelsea, our dedicated Project Coordinator. Chelsea adeptly manages the essential elements, including keys and lockboxes, ensuring that security and access are handled with the utmost care and precision. She is the wizard behind the curtain, creating projects in our specialized software, overseeing every detail from inception to completion. Chelsea's proactive approach extends to ordering materials, keeping the necessary resources flowing seamlessly. Her meticulous financial acumen is evident as she diligently processes invoices, maintaining the fiscal health of our projects. Chelsea also keeps our staff well-informed with timely updates regarding project progress, facilitating clear communication and alignment. As a hands-on team player, she actively assists in executing projects, ensuring that every detail is attended to, and our endeavors are carried out efficiently. Chelsea's commitment to detail, superb organizational skills, and dedicated support serve as crucial assets to our property management and project operations.
Meet Chelsea, our proficient AP Specialist, the financial backbone of our property management operations. Chelsea skillfully manages utility services, ensuring seamless coordination and payment. She accurately posts utility bills, ensuring that all financial transactions are meticulously accounted for. Chelsea also oversees lawn cut bills, assuring that property maintenance is accurately recorded and billed. Her role extends to the posting of vendor bills, ensuring the timely and accurate processing of financial obligations. With her keen eye for detail and dedication to financial precision, Chelsea is an essential component of our financial operations, ensuring the financial health of our properties and services.
Meet Darany, our talented Leasing Assistant, who plays a pivotal role in promoting our properties and assisting prospective residents. With a keen eye for property marketing, Darany takes charge of showcasing all of our coming soon and currently available properties, ensuring they receive the attention they deserve. She expertly answers prospective residents' questions, providing valuable insights and guidance to help them make informed decisions. Darany also excels at managing prospect inquiries on social media platforms and our website, engaging with potential residents and nurturing relationships. With Darany's exceptional communication skills and property marketing expertise, you can trust that the leasing journey will be met with professionalism and personalized attention.
Meet David, our skilled Process Specialist, who is passionate about optimizing efficiency and driving productivity through streamlined processes. With a knack for building processes in our software, David ensures that our operations run smoothly and seamlessly. He also excels in managing our survey process, gathering valuable insights to enhance our services. With a continuous focus on improvement, he actively researches new processes and software, keeping us at the forefront of innovation. With David's expertise and dedication to process optimization, we can deliver exceptional results and exceed client expectations.
Job Titles:
- Digital Marketing Specialist
Meet Grace, our talented Digital Marketing Specialist, who plays a pivotal role in driving our online presence and expanding our reach. With expertise in generating leads, Grace utilizes her strategic approach to attract and engage potential customers, converting them into valuable leads. She is also responsible for managing our website and Google business listings, ensuring they are optimized for maximum visibility and user experience. Grace takes pride in reputation management, proactively monitoring and maintaining our online image. With her proficiency in CRM software, she effectively manages customer relationships and leverages data to drive targeted marketing campaigns. Grace's creativity shines through her engaging social media marketing strategies, and she further enhances our online presence through compelling marketing blogs and video resources. With Grace at the helm of our digital marketing efforts, we are equipped with the expertise needed to succeed in today's competitive online landscape.
Meet Heather, our dedicated Portfolio Manager, responsible for nurturing strong client relationships and ensuring seamless property management across our portfolio. With a keen focus on client communication, she ensures that our clients are well-informed and their concerns promptly addressed. Heather expertly manages client accounts, providing financial transparency and accountability. Her proficiency in rent analysis optimizes property performance and ensures financial success for our clients. She offers meticulous property oversight, ensuring properties are well-maintained and operating efficiently. Additionally, Heather effectively manages our Property Management POD, ensuring that our team operates cohesively to deliver exceptional service and value to our clients. With her commitment to excellence and a knack for optimizing property performance, Heather is a key asset in ensuring our clients' investments thrive.
Job Titles:
- Resident
- Services Coordinator
Introducing Heather, our dedicated Resident Services Coordinator, a vital member of our team who ensures the well-being and satisfaction of our valued residents. Heather excels in resident communication, establishing open and efficient channels for addressing inquiries and concerns. Her expertise extends to managing evictions and lease violations, where she combines a compassionate approach with unwavering professionalism to navigate complex situations. Heather also takes charge of lease renewals, actively working to retain quality residents through positive interactions and a seamless renewal process. Additionally, she skillfully manages delinquent sewage bills, providing support to residents facing financial challenges with grace and discretion. With her friendly demeanor, excellent communication skills, and meticulous attention to detail, Heather is committed to delivering outstanding service and maintaining a wonderful resident experience.
Meet Jennelle, our exceptional Leasing Manager, who brings a wealth of experience and a passion for finding the perfect residents for our properties. With her exceptional leadership skills, she oversees the marketing of our rental properties, attracting prospective tenants and ensuring high occupancy rates. Her expertise extends to streamlined application processing, answering applicant questions, and efficient lease paperwork management, ensuring a smooth and hassle-free leasing experience. Jennelle's dedication to placing the best residents shines through her meticulous tenant screening and selection process. With Jennelle at the helm of our leasing department, we can confidently provide an outstanding leasing experience for both our valued residents and property owners.
Meet Jordan, our versatile Director of Growth, instrumental in realizing ambitious client and property expansion objectives. With a strategic mindset, Jordan forges innovative pathways to attract and secure valuable clients and properties, adeptly tailoring marketing strategies to captivate and retain audiences. His expertise is evident in the meticulous monitoring and reporting of campaign success, all while managing budgets with finesse. Jordan's comprehensive approach spans competitor analysis, strategy refinement, and staying attuned to market trends. By cultivating operational excellence, he ensures adherence to protocols and fuels continuous improvement, resulting in enhanced efficiency and profitability. Leading our dynamic sales and marketing team, Jordan propels KPI achievement and fosters collaboration, while overseeing the effectiveness of SEO to enhance our online footprint. An embodiment of growth and leadership, Jordan's contributions resonate across the organization.
Meet Julie, our accomplished Chief Operating Officer, the operational heartbeat of our property management company. Julie expertly manages the intricate web of business operations, ensuring that every facet runs efficiently and smoothly. She is a passionate advocate for our company culture, fostering an environment of collaboration, growth, and excellence among our team members. With a keen eye on the bottom line, Julie closely monitors our financial performance, ensuring the long-term sustainability and success of our enterprise. She is at the forefront of our technological advancements, driving innovation and efficiency in our services. Julie's commitment extends to our human resources, nurturing our team's development and well-being. She also ensures that we navigate the complex world of compliance and regulations with precision and integrity, guaranteeing that our operations are conducted ethically and responsibly. Julie's dedication to the comprehensive well-being of our company ensures that we deliver exceptional property management services, all while maintaining a culture of respect, growth, and innovation.
Job Titles:
- Business Development Manager
Meet Katie, our dynamic Business Development Manager, a driving force behind our growth and expansion. Katie specializes in nurturing the initial stages of our client relationships, deftly handling new lead calls with enthusiasm and expertise. She takes pride in skillfully screening potential clients, ensuring that our services align with their needs and expectations. When it comes to securing new partnerships, Katie shines, facilitating a seamless new client signup process that sets the stage for a successful partnership with our property management services. With her proactive approach, Katie is instrumental in building lasting connections and expanding our clientele, ensuring that our clients receive the outstanding service they deserve from day one.
Meet Leann, our diligent Maintenance Coordinator, who plays a crucial role in ensuring the seamless operation and upkeep of our properties. Leann oversees maintenance with a keen eye for detail, ensuring that every aspect of our properties is in optimal condition. She expertly manages vendor maintenance, coordinating their efforts to maintain our properties efficiently. Leann's financial acumen is evident as she meticulously approves maintenance invoices, maintaining the fiscal health of our operations. Furthermore, she provides prompt and efficient resident maintenance Q&A, offering solutions to address any inquiries and concerns, ensuring our residents enjoy a comfortable and well-maintained living experience. With her meticulous approach and dedication to excellence, Leann is a cornerstone of our property management team, dedicated to keeping our properties in top-notch condition.
Meet Lynda, our meticulous Bookkeeper, who brings a wealth of financial expertise to our team. With a keen eye for numbers and a knack for detail, Lynda takes charge of paying invoices, posting bills, and managing accounts payable and accounts receivable with precision. She ensures that financial transactions are accurately recorded and organized, maintaining a healthy financial flow for our organization. Lynda also excels in managing payroll, ensuring that employees are compensated accurately and on time. Her expertise extends to bank reconciliation, ensuring that our financial records align with bank statements. With Lynda's proficiency in bookkeeping, we have peace of mind knowing that our financial matters are handled with utmost accuracy and professionalism.
Job Titles:
- Assistant
- Portfolio Manager
Meet Maeghan, our diligent and detail-oriented Portfolio Manager Assistant. Maeghan plays a pivotal role in maintaining the financial health of our properties and the satisfaction of our clients. She conducts a thorough review of owner statements, meticulously ensuring that our clients' investments are accurately tracked, providing transparency and peace of mind. Managing resident ledgers is Maeghan's forte, where she diligently keeps accounts in order, promptly addressing any discrepancies. Her meticulous nature shines as she creates precise move-out invoices, leaving no detail unexamined. Maeghan also takes charge of property management agreement renewals, ensuring our clients' unique needs are met and agreements are seamlessly renewed. Moreover, she excels in move-out invoice collections, demonstrating her dedication to swift and efficient resolution of financial matters. Maeghan's unwavering commitment to financial accountability and operational efficiency makes her an invaluable asset in maintaining the prosperity of our portfolio. With her precision and dedication, you can trust that your investment is in capable hands.
Introducing Marianne, our proficient Maintenance Coordinator, whose role is instrumental in maintaining the smooth operation of our properties and the comfort of our residents. Marianne expertly manages in-house work orders, ensuring that our maintenance tasks are promptly and effectively addressed. She plays a pivotal role in assisting with property maintenance, collaborating with our team to uphold the highest standards of property upkeep. Marianne's friendly and responsive demeanor shines as she provides residents with efficient maintenance Q&A, addressing their inquiries and concerns with a dedication to ensuring their living experience remains enjoyable and hassle-free. With her organized approach and commitment to excellence, Marianne is a vital asset in maintaining our properties and supporting our residents.
Job Titles:
- Director of Property Management
Meet Bethany, Director of Property Management, who oversees our resident, leasing, onboarding, and client departments. With a passion for excellence and a wealth of experience in property management, she ensures seamless operations and exceptional customer service for both residents and clients. Bethany's leadership skills, attention to detail, and expertise contribute to the success of properties under our management. She prioritizes resident satisfaction, fosters strong client relationships, and helps to maximize client success in their investment journey.
Meet Chris, the visionary leader behind our property management enterprise, serving as both our CEO and President. Chris excels in strategic planning, charting a course for our company's future success with a keen eye for industry trends and innovation. He identifies opportunities and implements plans to achieve our ambitious goals. With a strong commitment to the financial health of our enterprise, Chris ensures that our operations remain robust and sustainable. He is a tireless pursuer of new business opportunities, seeking to expand our portfolio and reach new heights. Chris also takes pride in developing our talented team, providing mentorship and guidance, fostering an environment of learning and growth. His dedication to excellence and innovation propels our company forward, ensuring that we continue to meet and exceed our clients' expectations while embracing new challenges and opportunities. With Chris at the helm, our organization is poised for continuous growth and unparalleled success.
Meet Megan, our dedicated Leasing Coordinator, who plays a vital role in assisting our prospective and new residents. With a warm and friendly demeanor, Megan serves as a primary point of contact for inquiries about our currently available and upcoming rental properties. She expertly provides detailed property information and guides interested individuals through the application process. Megan goes above and beyond to assist new residents, ensuring a seamless transition into their new homes by taking care of all necessary arrangements and ensuring they have everything they need to pick up their keys. With Megan's exceptional customer service skills and attention to detail, you can trust that your leasing experience will be smooth and stress-free, allowing residents to settle into their new homes with ease.
Job Titles:
- Customer Service Representative
Meet Meztli, our dedicated Customer Service Representative, the welcoming voice and the efficient gateway to our property management services. Meztli excels in managing phone calls, ensuring every inquiry is addressed promptly and professionally. She also oversees our inbound info email, making sure that no question goes unanswered and proving timely and informative support. Beyond her crucial customer service role, Meztli is the invaluable right-hand assistant to our Director of Property Management. Meztli supports the leadership team, ensuring the smooth operation of our property management endeavors. With her friendly and approachable demeanor, she provides the first line of support and customer care, setting the tone for our exceptional service and dedication to our prospects, residents, and clients. Meztli is the embodiment of our commitment to outstanding customer service and efficient operations.
Meet Minerva, our skilled Process Specialist, who is passionate about optimizing efficiency and driving productivity through streamlined processes. With a knack for building processes in our software, Minerva ensures that our operations run smoothly and seamlessly. She also excels in managing our survey process, gathering valuable insights to enhance our services. With a continuous focus on improvement, she actively researches new processes and software, keeping us at the forefront of innovation. With Minerva's expertise and dedication to process optimization, we can deliver exceptional results and exceed client expectations.
Meet Rachael, our dedicated Onboarding Coordinator, the welcoming face responsible for guiding our clients through seamless transitions into our property management services. Rachael excels in new client onboarding, ensuring that each new relationship begins smoothly, with all the necessary details and procedures expertly communicated. She's also a master of inherited resident onboarding, ensuring that the transition for residents into our management is as stress-free and comfortable as possible. Rachael is dedicated to ensuring that every new client and inherited resident has an exceptional experience with our property management services from day one. With her meticulous attention to detail and expertise in onboarding, new clients and inherited residents can rest assured that they will be seamlessly integrated into our property management services.
Meet Randy, our adept Field Coordinator, entrusted with a multifaceted role that ensures our properties are meticulously managed and presented at their best. Randy excels in creating detailed move-out invoices for our A- and B-class properties, ensuring that every transaction is transparent and accurate. His skill extends to crafting comprehensive scopes of work, guaranteeing that our properties are well-maintained and consistently meet our high standards. Randy conducts rigorous property checks, meticulously inspecting every aspect of our properties to ensure they are in optimal condition. He also plays a pivotal role in creating move-in invoices, setting the stage for a smooth transition for new residents. Randy's keen eye and creative flair shine through as he captures stunning marketing photos that showcase our properties in their best light, driving interest and delighting our clients. With his attention to detail and commitment to excellence, Randy is an invaluable asset in maintaining our properties at their finest.
Introducing Sara, our reliable and resourceful Office Assistant, who plays a crucial role in ensuring the smooth functioning of our office. With a keen eye for detail, Sara manages office inventory efficiently, ensuring that supplies are readily available when needed. She also excels in handling walk-in traffic, warmly welcoming visitors and addressing their inquiries with professionalism. Sara takes charge of processing office mail, ensuring timely distribution and organization. With her strong organizational skills, Sara effectively manages general office needs, ensuring a productive and comfortable work environment for everyone. With Sara on board, our office operations run seamlessly, allowing our team to focus on their core responsibilities with ease.
Job Titles:
- Growth Team Administrator
Introducing Sherlyn, our indispensable Growth Team Administrator, whose role is vital in driving the growth and success of our property management endeavors. Sherlyn expertly manages our CRM software, ensuring that our client relationships are nurtured and maintained with efficiency and care. She is a master of lead organization, ensuring that no potential opportunity goes unnoticed, and leads are promptly and effectively managed. Sherlyn also provides invaluable support to our Growth Team, offering crucial administrative assistance to ensure their success in expanding our services. Additionally, she excels in competitor database management, keeping us well-informed about the market landscape. With her organizational prowess and unwavering commitment to streamlining processes, Sherlyn is a driving force behind our growth strategy, dedicated to ensuring that our services continually meet the evolving needs of our clients.
Strong Real Estate Market: Finally, Noblesville has a strong real estate market, which means rental property owners can expect to see strong returns on their investment. The city has experienced steady growth in recent years, with home values increasing at a steady pace. This means rental property owners can benefit from both rental income and capital appreciation, making it a great long-term investment opportunity.
Job Titles:
- Public Housing Specialist
Susan is our dedicated Public Housing Specialist with extensive experience in various aspects of the housing industry, playing a crucial role in ensuring the success of our public housing programs. She handles IHA marketing, leasing, lease renewals, inspections, and correspondence. Susan's expertise in public housing marketing strategies helps to promote available properties effectively, while her attention to detail ensures that all leasing transactions are conducted smoothly and in compliance with regulations. She also works closely with the Indiana Housing Authority, ensures inspections meet property standards, and manages correspondence to streamline communication and address inquiries and concerns promptly. With her proactive approach and strong communication skills, Susan contributes significantly to our mission of providing affordable and high-quality housing options to individuals and families in need.