As much as we strive to give the best service possible, we regretfully ask that unannounced visits not be made to the hatchery. There is not always someone at the hatchery and we do not want customers to drive long distances only to be disappointed. Fish are generally netted from large outdoor ponds only after an order or confirmation is received. Because fish cannot be kept available for sale at all times, we request that you make an appointment to pick up any order. By doing this we can ensure that your fish will be healthy and ready for pickup.