CLUBEXCELLENCE

ClubExcellence assists quality Private Clubs to develop and maintain excellent Member service. Our Mission is to carefully listen to the Members and Guests experiencing Your Private Club, and then use that information in a variety of ways to enhance the Club Experience received by each of them... Once statistically significant samples have been gathered, a coherent picture of the issues facing your Private Club, and the priority of each issue, will emerge. We work with Club leaders to reveal and act upon this crucial information. This minimizes guess work in decision making and allows Club leadership to focus upon the most significant issues... ClubExcellence also provides in depth staff training to overcome operational issues, followed by refresher training to maintain service quality and avoid future issues. ClubExcellence can also provide detailed and targeted feedback from visits by its Professional Service Evaluators.