NCC - Key Persons
Job Titles:
- Compliance Training: Certifies Producers to Sell Aetna Only ( AHIP Alternative )
AHIP Medicare Training: Certifies producers to sell for mulitiple carriers, including Aetna.
Alec Hayton has been in the Medicare insurance industry for over five years. His passion is to improve the agent experience so they can focus on their professional growth and ability to serve their clients. Alec has experience selling Medicare Advantage and DSNPs and understands what it's like to be an agent in today's world. Alec has also worked in contracting and onboarding where his knowledge of the FMO side of the business and what happens on the agent side gives him the unique ability to create a process that makes onboarding effective and efficient for the agent.
Job Titles:
- Sales Development Manager
Angie Jones joined NCC with many years of experience in insurance. She is extremely thorough and makes sure that agents have the right products and carriers to expand their business and become more profitable. She follows through with everything in a meticulous manner to make sure every agent gets what they need. Angie has extensive experience in assisting agencies get their Medicare business off the ground and successful.
Barbara has proven to be an invaluable addition to the NCC team. Barbara brings a calming presence to her role, works well under pressure, and is detail oriented. Her varied experiences in accounting, payroll, customer relations, and the construction industry provide a unique professional background that allows us to ensure our processes run smoothly.
Job Titles:
- Multimedia Learning Manager
Brandon Hall joined NCC with an extensive background in Insurance and Financial Services training. Originally from Mississippi, Brandon has called East TN home for almost 2 decades. Specializing in content creation and delivery, Brandon currently works with the marketing team to help create engaging and meaningful training for agents and marketers.
Coming from the collegiate football coaching profession, Chance Hall brings a unique perspective to the NCC contracting team. His attention to detail, ability to work with different software, and quick learning style will bring on new ideas and add diversity to his role. As a graduate of the Haslam School of Business at The University of Tennessee, his passion for data and networking makes him a great asset to the NCC contracting team.
Christopher manages Finance and Information Technology for both NCC and our sister company Senior Financial Group. He joined NCC in 2020 with 9 years of accounting experience, as well as a background in IT. Christopher's attention to detail and diligence help NCC's finances and technology run at peak efficiency.
Job Titles:
- Sales Development Manager
In 2004, Claudia Leyva began a Medicare Community Outreach Associate in the Bronx, transitioned into becoming a top selling insurance agent for Empire BCBS of NYC, and then eventually moved into a Medicare Broker Manager role at Cigna.
As Claudia progressed through her career, her biggest take aways were that she knows what brokers look for when assessing carrier products that best match client needs and that she understands the importance of partnering with a close knit FMO that provides a platform for developing agents, their business, and supporting their long-term growth with the power to stay. Partnering together comes down to trust, experience, and giving each other the ability to evolve internally as a company and externally for our agents.
Connie Floyd has worked with agents at NCC since 2007. Her experience in the insurance industry allows her to provide an invaluable wealth of information to her agents.
After graduating from the University of Colorado, Boulder in 2019, Connor Sweeney's journey led him into the dynamic world of recruiting. Originally from California, he has since established roots in Knoxville. With over three years of diverse recruiting experience across various industries, his greatest fulfillment lies in linking individuals with career-defining opportunities. Connor is enthusiastic about partnering with motivated agents prepared to expand their businesses by leveraging NCC's cutting-edge methodologies.
Job Titles:
- Strategic Partnerships Manager
Courtney Vidas brings over a decade of experience to NCC. Her knowledge and experience is an incredible asset to our agents and agencies. Courtney comes to the table with solutions and is able to effectively problem-solve in a variety of areas. She is excellent at connecting people, establishing partnerships, and building mutually beneficial relationships.
Job Titles:
- Sales Development Manager
Danielle Byers joined NCC with 30+ years' experience in the Life and Health insurance industry. She has spent the last 14 years in health insurance in both Medicare and Under 65 products working for the carriers as a field agent representative. Danielle believes that relationships with agents are at the heart of everything we do and strives to connect and build friendships as well as working relationships with the agents she works for.
David has been in the insurance industry since 2012 and joined the NCC team in March of 2023 to help with agents from behind the scenes after working as a Benefits Consultant with SFG. Graduating from The University of Tennessee with a bachelor's in economics 2012, he brings value to the team by being excellent with numbers and attention to detail. Striving to find the good in every situation, he continues to exemplify our core values.
Job Titles:
- Acquisitions Coordinator and Data Analyst
Guy joins NCC with a background working in customer experience reporting with a focus on providing a "voice of the customer/client" through analysis on contact drivers. He excels at providing actionable insights into the state of the operation through measurable KPIs and metrics. Guy's prior experience working with Walt Disney World and Discovery Inc/Warner Bros Discovery and brings an exciting and diverse view to our team.
Haifa is responsible for managing Human Resources, including talent acquisition, benefits, compensation, policies & procedures, employee relations & development, payroll, among other valuable organizational elements. Her goal is to bring positivity to the workforce by implementing policies and programs that shape NCC into an employer of choice.
Job Titles:
- Head of Sales & Development
Heather heads up NCC's Sales and Development Departments. She initially joined the company in 2018 in Licensing and Contracting and has served in several roles since then. Heather has extensive experience managing both projects and people, and is always willing to take on new challenges and responsibilities. Her goal as the Head of Sales and Development is to ensure the highest level of support is available to all of NCC's agents and agencies while helping shape a company culture that aligns our team's values with NCC's mission.
Jackson grew up in the business and now manages operations for NCC, including finance and IT for both NCC and our sister company Senior Financial Group.
Job Titles:
- Agent
- Sales Development Manager
Joining NCC in August of 2023, Jennifer Rosario is a licensed agent herself and has over a decade of experience working in the healthcare industry, the last 8 focusing on Sales Support and Enablement. She was educated at Florida Atlantic University and The Inter American University of Puerto Rico where she graduated Magna Cum Laude with a Bachelor of Arts in Marketing and Business Administration. Jennifer has a strong work ethic and drive to succeed, which led her to her passion, working with entrepreneurs. She is dedicated to helping agents like you grow their business.
John joined NCC as a staff accountant in the finance department with a background in both accounting and software/ERP support. He is an alumnus of the University of Tennessee and a Marine Corps combat veteran. His background helps the finance department provide quality information in a timely and efficient manner to assist in making business decisions that will benefit both NCC/SFG and their clients. His attention to detail and software knowledge are key to streamlining financial and reporting processes.
Julie brings an impressive and diverse operational and management background to NCC. She is a knowledge expert on recruiting, onboarding & contracting Medicare, Health, Life, and LTC agents. A former business owner, currently licensed and certified life, health, and Medicare agent, and award-winning corporate recruiter, Julie has on-the-ground knowledge of what our agents face daily. Julie is highly committed to successfully moving agents through contracting and certifications.
Job Titles:
- Operations Support Specialist
Karen supports the operational teams at NCC, utilizing her impressive background in sales, management, training, and customer relations throughout all she works on. Her diverse experience, positive attitude, and attention to detail provide invaluable support with reporting, training materials, and administrative projects. Karen also has extensive Medicare product knowledge and customer service skills that contribute to the success of our agent onboarding teams.
Job Titles:
- Digital Marketing Specialist
Joining NCC in 2023, Leasa McCall brings several years of proven search engine optimization success. Specializing in content creation and site optimization, she aims to make NCC's website stand out, perform on top, and make our agents even more successful.
Linda's unmatched attention to detail makes her an incredible asset to NCC. Her teamwork mentality and positive attitude make working with Linda a pleasant experience for all she interacts with. Linda specializes in researching contracting issues from our onboarding team and ensuring agent licensing is up to date.
Lisa Callaghan joins the NCC Team from the Great Lakes State of Michigan. She brings over twenty years of experience in recruiting, sales, and marketing. Lisa has a unique ability to connect and network with people. This allows her to put agents immediately at ease. She enjoys sharing all the ways NCC can help grow an agent's business!
Megan Van Burkleo joined NCC with a varied background in training, management, sales, marketing, and customer relations. She strives to deliver a personalized experience to agents by being a positive and supportive partner on their walk towards growth and success. She has a history of working closely with small business owners, which benefits her in assisting agents. Megan focuses on the details and values service-centered relationships. Her commitment and passion make her an asset to the NCC team and our agents.
Job Titles:
- Digital Marketing Specialist
Mel joined NCC in 2021 bringing years of marketing and digital marketing experience to the team. She has a very creative and classic style, and is exceptional at polishing and generating an appealing product. She has great attention to detail and her eye for design is unmatched. Her expertise in event planning is also an incredible asset to NCC and our agents.
Melinda Clotfelter consistently puts her fifteen-plus years of experience in customer service, management, and training into practice to support her agents. Her background in the hospitality and recruiting industries, her commitment to excellence, and her talent for discerning what agents need contribute to Melinda's ability to ensure agents are smoothly onboarded to NCC.
Job Titles:
- Operations Support Specialist
Melissa joins NCC as a well-rounded contributor in her role where she serves as Operations Support Analyst. Melissa came to NCC with almost 20 years of government contractor experience, where her background includes management support, finance, quality and compliance, procurement, and facilities management. Several years in the commercial banking industry advanced her quality and compliance skills even further. Melissa demonstrates excellent customer service by assisting multiple internal departments, as needed, and continuously seeks growth and development opportunities to provide support.
Job Titles:
- Digital Marketing Specialist
Michelle joined NCC in 2019 with two decades of experience in SEO and content development and has focused primarily on creating training and educational materials throughout her career. As a digital marketer, Michelle considers herself an advocate for the end user. She will leave no stone unturned in the pursuit of making agents successful.
Paris has grown with the company since 2019, serving in several roles which exposed her to many operational areas within NCC. Paris now works with carriers and internal teams to make the contracting and licensing process as streamlined and effortless as possible for agents. She successfully motivates the contracting team to ensure contracting flows efficiently.
Job Titles:
- National Sales Development Manager
Rachel Thomas joined National Contracting Center in February of 2022 and brings a wealth of Medicare knowledge to Sales Support with 16 years of dedicated Medicare experience guiding brokers to successful sales careers. She is passionate about the demographic we serve, and her mission is to help you become the best Senior Health insurance advocate you can be. Rachel is a licensed Health insurance agent herself and has over a decade of experience working for FMOs and 5 years of working as a Broker Sales Manager for a major carrier. She is dedicated to helping you grow your business and learn how to serve the senior community in ways that matter.
Samantha Reece joined NCC in 2020 after several years of proven lead generation and digital marketing in the sales industry. As a licensed agent, she brings a firsthand perspective to driving revenue and increasing sales potential for agents. Her skills in problem-solving and relationship-building are invaluable to teaching agents how to make the most of their marketing budgets and generating results.
Samantha joined NCC in 2019 as an Agency Development Specialist and transitioned into a Project Manager role soon after. Samantha is a licensed health, life, and Medicare agent and has 10+ years of experience in various industries including higher education, hospitality, and insurance. Samantha oversees the planning, implementation, and execution of various internal and external projects. Her goal is to improve, streamline, and grow the technology available to NCC agents and employees through cross-functional team collaboration.
Job Titles:
- Onboarding & Contracting Manager
Tracy comes to NCC with a diverse insurance background, having worked inside brokerages and captive career agencies. She has worked in agent support, training, onboarding, and marketing departments throughout her career. As part of the onboarding team, Tracy helps agents complete contracting and get up and running.
Tracy uses her background in Internal Audit and Accounts Payable to analyze and process NCC's commissions in a timely manner. She has been a stalwart backbone of NCC for over seven years, processing commissions, auditing financial performance, and ensuring our agents are paid accurately and on time.