The TCF principle aims to raise standards in the way firms carry on their business by introducing changes that will benefit consumers and increase their confidence in the financial services industry...
Practical examples of how to develop and implement a plan with tools including a Training Plan, Training Logs and Product Training logs. All can be downloaded and easily adapted to suit your business...
Easy to read overview of mortgage regulation and how this may affect your business processes to deliver best practice for your customers. Includes information on the Mortgage Credit Directive and changes to the secured loan process