ISLAND

Our company provides a logistics network that connects the coral atolls and volcanic islands of the ethnologically divided regions of Oceania: Polynesia, Melanesia and Micronesia - to the rest of the world. Island Cargo Support (ICS) is different from most logistics companies because we do not pre-determine the solution for our customers. Shipping to the islands and supporting critical marine spares worldwide requires an "attitude" whereby traditional units of measure for customer satisfaction are not enough. Our company takes the position that "customer satisfaction" means service was average - not worse than expected, but not better either. This is why Island Cargo Support strives to consistently exceed the expectations of our customers. Customer surveys don't help a grieving family on an island when a hospital experiences a shipment delay of life-saving medicines.

Primary location: Hawthorne United States