SILVERSIX

2011. We discovered Net Promoter, a set of practices for measuring and improving customer loyalty. One of our clients agreed to be a guinea pig and we helped them implement some Net Promoter practices. And wow! Internal customer satisfaction increased more in six months than we'd ever been able to achieve through ITIL consulting... 2011+ We became big fans of Net Promoter. We built CIOPulse to make it easy for internal service providers to adopt Net Promoter practices, become more customer-centric and improve the customer experience... We believe that technical teams are full of passionate, talented people. Their improvement initiatives tend to revolve around technical solutions (ITSM toolsets, ITIL, Project Management software, PMBOK etc).

Also known as: Silversix Pty Ltd

Registration numbers: 77 112 547 154 (W)

Primary location: Perth Australia