ITHACA - Key Persons
Crystal joined the Clinic team in 2020, helping us through the COVID-19 pandemic with expert insurance processing skills. Although you may not speak with or see Crystal during your visit, she is working hard to make your experience at the Clinics the best it can be. In addition to processing claims, she is improving office efficiency by heading up our conversion to electronic health records.
Job Titles:
- Patient Administration and Clinic Coordinator
Kim Steiner has worked with the Racker team for over 20 years. She is extremely knowledgeable in all aspects of hearing health, is available to help schedule your appointments, troubleshoot device issues, and answer insurance coverage questions.
Originally from Lansing, NY, Kim loves her position because it allows her to meet new people and help support them along their paths to hearing better.
Monica Brace Van Houten, Au.D., has been the Director of Audiology Services at Racker since 2004. She received her doctorate degree in audiology from Salus University in 2004 and her master's degree from Ithaca College in 1991. Monica is a fellow of the American Academy of Audiology and a member of the Academy of Dispensing Audiology-professional organizations that provide her with the most recent advancements in diagnostic testing and hearing aid technology. Monica holds a NYS License in Audiology and is a NYS licensed Hearing Aid Dispenser. She has experience working in different environments with many different kinds of patients, including children and adults, making her skilled at finding solutions and knowing how to best help her patients.