HERTS URGENT CARE (HUC) LIMITED - Key Persons
Ashliegh Young joined HUC in 2014, having been medically discharged from the Armed Forces after 16 years of service.
Job Titles:
- Member of the Non Executives Team
- Non - Executive Director
Conor joined HUC in 2021. He began his career as an Occupational Therapist and then worked as an NHS manager in London. Until 2018 he was Chief Officer of Barking & Dagenham, Havering and Redbridge Clinical Commissioning Groups where he led a series of major performance, quality and financial turnaround initiatives locally and across London as the Senior Responsible Officer (SRO) and Chair of the North East London STP Transformation Board and Chair of the London Urgent & Emergency Care Improvement Board.
He has also worked for a range of consulting firms leading work on change management, governance, organisational development, risk management and informatics. He now works as an independent advisor building bridges between NHS systems and providers, innovators, health-tech companies and investors to help transform the delivery of health and care.
David joined HUC in June 2007 to assist in the creation of the organisation and lead the operational focus of delivering the new countywide service. His involvement with urgent care provision dates back to 1996 in North Yorkshire, where a number of organisations developed to become the largest GP Co-operative in the UK. Since then he has held a number of board-level posts, leading on operations and development of different planned and unplanned care services. Most recently, he has led on developing our nationally recognised NHS 111 service.
David is passionate about promoting innovation, using technology in healthcare and integrating services to deliver high-quality, locally delivered care. David leads on the development of new services as well as focusing on the formation of new partnerships to support the sustainable delivery of services.
Dr Sivanthi Sivakumar joined HUC in June 2021 as Chief Medical Officer. Sivanthi has a clinical background incorporating General Practice, Emergency Medicine and Urgent and Unscheduled Care. Initially a GP in South London, she continued to develop her emergency skill set as a clinical trust fellow in a busy Emergency Department with a Major Trauma Unit.
Sivanthi has a proven record of service improvement, driven by her strong belief in the importance of the quality of the patient experience; that patients should not only receive the highest standard of clinical care, but that they should also feel respected, involved and cared for.
Job Titles:
- Non - Executive Director
- HUC As a Non - Executive Director
Dr Tim Jollyman joined HUC as a Non-Executive Director in March 2021. He has worked in the NHS since 1993, predominantly as a general practitioner in Hertfordshire until 2020. During that time, he has provided leadership in clinical governance, service development and quality improvement in many spheres.
He continues his passion for patient care and innovation, combining general practice at a leading investment bank in the City of London and Clinical Leadership at a rapidly expanding MedTech company. At HUC, he uses his knowledge and experience in healthcare provision to help the company reach its key clinical priorities and commitments.
Janice joined HUC in September 2019 in the newly created Director for Performance and Delivery role. She has a bachelor's degree in Community Nursing Studies and Primary Health Care as well as a master's degree in Management of Health & Social Care. In addition to her clinical background, Janice has strong experience on a senior management level as a transformational leader, working for a range of care providers in a complex industry.
Janice's role is to engage with our operational teams and stakeholders to identify transformation opportunities and to deliver improvements in quality, operational and commercial performance. She leads on resolving challenging operational issues in a pressurised and time-critical environment, whilst supporting the delivery of HUC's ambitious growth agenda.
Jess Bell joined HUC in 2018, having moved from Berkshire on a posting order for her husband. From call handler to administrator, Jess's career progression is a story of true success.
Job Titles:
- Acting Assistant Contact Centre Manager
Acting Assistant Contact Centre Manager Kerry Jones tells us about managing the Bedford contact centre at HUC and about the opportunities HUC offers. Firmly embedded in our services, she also still works as a Shift Manager and Auditor.
Kerry joined HUC six years ago as a Health Advisor in Hertfordshire. She was drawn to HUC after having her second son and to the flexibility the job offered. She had worked as a recruitment consultant previously, but with two young children, this was no longer feasible.
"When I started at HUC, I was only working evenings, which helped me manage work, childcare and family life," she says. "Working in the health sector felt like a breath of fresh air - it was just completely different from what I had been doing before."
And she certainly grasped all the opportunities at HUC with both hands. Progressing to Assistant Shift Manager after relocating to Bedford, she now carries out two additional roles at HUC - Shift Manager and Auditor.
Shift managing and auditing keeps her firmly embedded in our services and complements her work as an Assistant Contact Centre Manager. At the moment, Kerry spends 20 hours a week as Assistant Contact Centre Manager, and the remaining hours as Shift Manager and Auditor. "The Shift Manager's role is predominantly Out of Hours, whilst my auditing role is only part time - I can complete some of these hours from home where possible," she says confidently.
Job Titles:
- Member of Our NHS 111 Contact Centre Team
Job Titles:
- Non - Executive Director
- Chairs the Finance, Investment and Audit Committee
Nigel started his career in accountancy, initially at Ernst & Young and then PwC, with much of his subsequent career at executive level in well-known organisations, in Finance Director positions. He has substantial recent experience in social housing, retirement and care organisations. Nigel has significant experience both at Board level and in chairing various Board committees, across commercial, public and voluntary sectors. He is currently chair of Social Finance End of Life Care Integrator and Macmillan Operational Board.
Nigel chairs the Finance, Investment and Audit Committee on behalf of the Board. This has been established to further enhance HUC's governance.
Rob Chapman is honoured with the King's Coronation Medal
This week, join us in celebrating the incredible journey of Rob Chapman, a valued NHS 111 Clinical Advisor at our Welwyn Garden City contact centre. Rob was recently awarded the prestigious King's Coronation Medal after dedicating 25 years of exceptional service as a paramedic.
Rob's healthcare career began in 1991 at Lister Hospital, where he worked as a Healthcare Assistant in the renal unit. He later transitioned to patient transport at the Bedfordshire and Hertfordshire Ambulance Service. Progressing further, Rob became an Emergency Medical Technician, earning his paramedic Staff of Life Badge in 2001. For many years, he worked tirelessly on double-man ambulances, providing vital care to those in need.
Despite facing the challenges of a heart condition called Brugada, Rob's determination continued. He began working in Primary Care as an Emergency Practitioner, offering diagnoses, treatments, and reassessments in a GP surgery. After a short break, Rob joined HUC as a Clinical Advisor in April 2022, bringing his wealth of experience and expertise to our team.
Rob's outstanding contributions as a paramedic have been rightfully recognised through the King's Coronation Medal. The medal is a gift from the nation to commemorate the coronation and is presented to all serving frontline members that have completed five years of service. Around 400,000 members of the police, fire, emergency services, prison services and armed forces received the medal.
Job Titles:
- Chairman
- Member of the Executives Team
Sarah took over as HUC's Chair on 1 April 2023. She is the Deputy Chief Executive of the Local Government Association (LGA). She previously worked for Hertfordshire County Council as Deputy Chief Executive with responsibility for Corporate Services as well as being the county's Chief Finance Officer. Until her appointment to this role in May 2013, Sarah was Director of Health & Community Services in Hertfordshire for 10 years.
Sarah is on the board of Hightown Housing Association, a Trustee of the Nuffield Trust, and a Trustee of a local arts centre. She was president of the Association of Directors of Adult Social Services (ADASS) in 2012/13. Sarah graduated from Sussex University with a degree in Economics and is a member of CIPFA. In 2023, she was appointed Commander of the Order of the British Empire (CBE) for her services to social care.
Job Titles:
- Chief Commercial Officer
- HUC As Head of Development
Sarah Robertson Goldsworthy joined HUC as Head of Development in July 2015. She played a vital role in driving the recent growth of the organisation building on HUC's wealth of experience in the NHS111 and Out of Hours sectors and helped successfully build a strong integrated urgent care and primary care portfolio.
In May 2018, Sarah was appointed Director of Business Development and Strategy, which reflects the importance of growth, planning and service development to HUC. In May 2020, her job title was changed to Commercial Director to reflect her portfolio and team.
Sarah has excellent experience in service development and improvement having worked both in key roles in other healthcare provider organisations as well as in commissioning organisations. At HUC, she is also a member of the Finance and Audit Committee.
Job Titles:
- Non - Executive Director
- Director of People and Corporate Services at Sue Ryder
Tracey has over 25 years experience in human resources and organisational development, including as a Board Director, with a strong Brand and marketing strategy background too. She has been instrumental in the strategic and cultural development of a variety of organisations across the charity and public sectors.
Tracey is currently the Director of People and Corporate Services at Sue Ryder.