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Incase of theft, robbery or loss of mobile phone handset in Brazil, you can order the device lock to your company to prevent its use in national telecom network, improperly, by any other user. Therefore, in case of such events, you should contact the call center of your company and, holding the serial number of your device, known as IMEI*, order the block of your mobile phone handset... In case the mobile phone handset is recovered, it´s posible to order the unblock to the same company that held the lock. In this procedure the requestor should prove the ownership of the mobile phone handset... *IMEI (International Mobile Equipment Identity) is the identification number of your mobile phone handset. This number is visible on the purchase receipt of the device, in the label attached to the device, that is sighted to withdraw from the battery, or, for certain cell phones on the phone screen, typing, from the keyboard of this equipment, the code *#06#.