ANDERSEN JAMES - Key Persons

Job Titles:

• Chief Executive of Rooftop Housing Group

In this episode, we speak with Boris Worrall, Chief Executive of Rooftop Housing Group. Boris has an eclectic range of experiences from 8 years in journalism to 5 years in the Home Office and now with over 10 years experience in housing. We talk at length about Boris' journey into housing and how his other experiences have shaped him as a leader in the housing sector. He gives insights into the transition into the sector and the additional skill that he had to level up in. Boris took the reins from a Chief Executive who'd held the position for the previous 20 years. He gives us a look into his action plan for modernising the organisation and speaks on what they got right and wrong during that process. We talk about Rooftop's digital transformation and the challenges that they've faced with providing efficient service while tempering expectations. Boris shares how Rooftop is focusing on the basics and giving customers what actually matters to them and supporting them in the way that they need it. Boris explains Rooftop's USP of culture and values and the ‘feel' of working at the organisation. We ask Boris how Rooftop's experience has been with striking the right flexible working balance and balancing high performance with flexibility. And finally, Boris gives us his views on the CIH qualification and what's next for Rooftop and the sector as a whole.

Job Titles:

• Chief Executive at Cobalt Housing

We're joined by Claire Griffiths, Chief Executive at Cobalt Housing in this episode. Claire was a graduate trainee in the housing sector straight out of university. She has a huge passion for social housing and we discover her journey towards becoming a CEO, and what it was about the industry that pulled her in. Claire reflects on the last 12 months of her CEO position and offers insights the into skills and attributes that a CEO needs. We look back even further at what has changed since Claire started working in the industry, and why it still feels like a niche sector despite its growth. Cobalt is a committed, community-based housing association that hires value-driven teams. We speak about how they hire for these values, and how the pandemic has made leaders more human. Claire shares insights into how the landscape has changed in Merseyside over the last few years and how political and social changes have affected the housing market in North Liverpool. We also get insights into the deal with Lovell, as well as Cobalt's new corporate plan and its key strategic aims. Cobalt speaks about their intentions to level up their digital offering and we touch on the positives that can be taken from waiting before taking that leap. Finally, we find out Claire's views on how we can make the sector more appealing to the next generation.