WORKFLOW CONCEPTS

We are a uniquely skilled team of contact center professionals with experience in designing, staffing, managing and operating call centers for over 20 years. We are Contact Center Professionals first, technologists second. As leaders in engineering and implementing advanced interaction solutions, we will transform your Cisco Unified Contact Center Express Solution to help you improve your customer's journey, maximize the utilization of your Cisco environment, increase the occupancy of your agents and accelerate the return on your investment... Having a uniquely skilled team, we know what it's like to be an Agent, a Supervisor, a Call Center Manager and we know the needs of the callers. We grasp the importance of answering the questions properly the first time and to get it done as efficiently as possible. We also understand how to read reports, make adjustments and changes quickly to adapt to the dynamic nature of the call center... We focus exclusively on Cisco Unified Contact..

Primary location: Portland United States