KATE DETSCH

Specializing in people management, innovation, and scalability, I am a highly-skilled Customer Experience leader with a proven record in developing B2B SaaS teams that drive excellence in all aspects of Customer Success, Time to First Value, and Omni-channel Customer Support... Senior manager responsible for the outcomes of a Tier 2 Technical Support Engineering team. Managed and developed employees, developed KPIs, and designed and developed initiatives focusing on objectives around customer satisfaction, organization efficiency, and employee engagement for this publicly traded SaaS-based connected operations firm.