STOKES CASE MANAGEMENT - Key Persons
Aimee has worked within health and social care since completing her Masters in Abnormal and Clinical Psychology in 2018. Aimee began her health and social care career working as a Support Worker for clients with acquired brain injuries, and complex medical and physical needs. She later worked as a Behavioural Coordinator within a community home for individuals with various mental health conditions, autism and behaviours which challenge. During this time, she developed considerable experience assisting support workers and developing positive behavioural support plans for service users.
Before moving into Case Management Aimee worked as an Assistant Psychologist within a neuropsychology assessment and treatment service. As an Assistant Psychologist, Aimee's role included reading and summarising medical records, conducting behavioural observations, administering psychometric tests, scoring assessments, delivering training sessions alongside clinical supervision, and participating in MDT meetings. Aimee has experience working within a neuropsychological perspective through her skills directing and supporting therapeutic work for clients with brain injuries.
Aimee has vast experience working with young adults with a range of multiple complex care needs including, brain injuries, mental health conditions, learning disabilities, autism and physical disabilities. Throughout her career, Aimee has experience working alongside multiple medical professionals as part of multidisciplinary teams, including working with both medical and therapy professionals from both a statutory and private sector. Aimee prides herself on great communication skills working with clients and their families.
Aimee is passionate about providing high quality person-centred care by listening to clients' needs and promoting personal goals. She aims to keep all clients at the forefront of their care, while advocating on their behalf, if needed. Aimee is dedicated to ensuring everyone is treated with dignity and respect and all clients, and their families are given the opportunities to succeed and thrive.
Amy qualified as a Physiotherapist in 2011 and since then has worked in a wide variety of health and social care settings. For the past six years in the NHS, Amy has specialised in working with adults in the community and complex discharges home from hospital, following an acute period of illness or elective orthopaedic intervention. She works closely alongside patients and their families towards collaborative goals that maximise an individual's independence and aims to promote positive behavioural change.
Alongside Amy's NHS role, she works in the rehabilitation of young adults following traumatic brain injury in a unit based in Swansea. Following this life changing event, Amy feels it is essential to adopt a holistic approach to treatment and develop outcomes based on the needs of the client. Amy always aims to put the client at the centre of her care and tailors her approach to suit their individual needs. It is essential as part of this role that she is confident using a range of equipment to maximise therapy such as hoists, standing frames and suitable mobility aids and to ensure that the client feels engaged and confident throughout therapy. Amy always approaches her role with a positive attitude and is known to go above and beyond to get the best from her clients.
During Amy's career, she has gained experience within the areas of orthopaedics, respiratory medicine, general medicine, community stroke rehabilitation, degenerative neurological conditions, traumatic brain injury. Amy has recently undertaken a master's module in the management of Parkinson's disease. She has significant experience working and liaising with the wider multi-disciplinary team and has excellent communication and note writing skills.
Amy has experience of supporting and developing other members of the team and working closely with students to aid their professional development. Amy is a motivated, hardworking and approachable person who enjoys getting the best outcomes for her clients.
Caroline is a highly motivated and enthusiastic occupational therapist and case manager with more than 25 years of experience working in the health and social care sector. She is highly experienced in working with clients with complex discharge planning needs and has become highly proficient in producing carefully constructed care packages for her clients.
Caroline's areas of expertise include stroke rehabilitation, acute stroke, TBI, posture and seating with adults and children in the wheelchair service, rheumatology, neurology day unit, oncology, medical rehabilitation, orthopaedics and acute medical.
Over the last 20 years Caroline has been working extensively in the field of neurology with a range of clients, in hospital, within their own homes and in community settings. She has amassed a wide range of skills through providing occupational therapy intervention in this area, specifically by carrying out neurology specific assessments, treatment programs and evaluation. Prior to becoming an occupational therapist Caroline worked as a support worker with clients with TBI, ABI, MS and other neurological conditions.
Caroline has exceptional communication skills, which are used to great effect, quickly developing trust and respect with her clients, their families and carers. In addition, when liaising with multidisciplinary teams and referring to other services, Caroline uses these skills to facilitate a seamless service for her clients.
Claire has over 12 years of experience working within a wide range of health and social care settings. She holds a postgraduate diploma in Occupational Therapy and has been awarded a ‘Certificate of Excellence in Practice' from Cardiff University due to her consistent high standard of practice throughout her training. Claire also holds an NVQ level 3 in Health and social care, a QCF level 3 in Health and Social Care and a BSc (Hons) Degree in Psychology with a special interest in the areas of mental health, neurological conditions, and developmental disorders.
Claire brings to the company a wealth of experience in areas of complex needs and specialist equipment. She is well versed in working with NHS, social care and private funding, and has also independently designed, launched, and run occupational therapy services in two private settings. As an occupational therapist, Claire is well versed in writing occupational therapy reports, and functional assessor reports.
Claire has experience working in a range of specialist wards and care homes covering orthopaedics, neurodegenerative conditions, mild to moderate brain injury, cerebral palsy, renal conditions, rheumatology hand therapy and terminal illness. She also has some experience working with amputees. Her most recent experience working within the NHS has combined both short-term community rehabilitation and long-term complex needs requiring advice related to equipment and minor adaptions to maximise independence.
Claire has completed various professional development courses related to posture and seating, falls management, cognitive stimulation therapy and sensory integration for older adults with neurological conditions. She also has extensive experience providing training sessions to rehabilitation assistants and support workers in the areas of falls prevention and meaningful activity plans. She is confident working with a multidisciplinary team and has experience of leading smaller teams which have included other occupational therapists and support staff.
Claire is passionate about empowering and working collaboratively and holistically with her clients to achieve their chosen goals. Claire also prides herself on her ability to build therapeutic relationships and problem solve through complex issues. Claire is a highly experienced report writer and has experience working with interpreters or using communication technology.
Claire has experience working in the NHS and private sectors, gaining extensive experience working in areas of complex needs, rehabilitation, and specialist equipment. She also experience in a wide range of different injuries and conditions, including brain injury, CP, and orthopaedics
Emily qualified as an Occupational Therapist in 1993 and has worked for almost 30 years in a variety of health and community settings. She currently works part-time in the NHS at a senior level managing a team of staff as a job share and has recently completed a postgraduate diploma in Aging Health and Disease.
Emily has wide-ranging, up-to-date experience of working with clients in the clinical fields of orthopaedics, surgery, amputees, palliative care, neurodegenerative conditions, respiratory, cardiology, accident and emergency, frailty conditions and older people with dementia and delirium. She has worked in community rehabilitation and has an excellent understanding of the interface between hospital and home.
Emily is a competent, forward-thinking therapist who has detailed knowledge and experience of assessment and treatment of clients, using everyday activities to improve a person's quality of life after illness or injury. She has extensive experience of complex manual handling cases, recommending appropriate equipment and liaising with community providers regarding care package provision and resources to support people in their home environment.
Emily is empathetic, practical, and driven to achieve the best quality of care for her clients. She has developed effective listening, speaking, and observing skills to build rapport with clients, families, and carers. She values the person being at the centre of the decision-making process.
Faye takes a holistic approach towards supporting clients with brain injuries and complex care needs and prides herself in her ability to develop meaningful, personalised support plans that work towards clients' goals being achieved. Working most recently as a support worker manager within a family home supporting a client with cerebral palsy and epilepsy, has allowed Faye to understand what is entailed in establishing and managing a team for individuals with complex care needs, whilst taking into consideration family dynamics.
Faye has over 12 years of experience where she began as a health care assistant apprentice, this was then followed by working within a team supporting a client with complex needs in a family home. Faye used this experience to then move into a management position for her current family which involved the setting up of a suitable, successful team for her client which she has continued to support for the last six years, Faye would like to be able to replicate this for future clients.
Alongside working as a support worker manager Faye has nearly completed her adult nursing degree which has been very valuable for her. Working within different healthcare settings supporting a variety of individuals has provided Faye with an array of experience, medical knowledge, and clinical skills. Faye is looking to further her education by completing a master's in medical ethics and law to ensure she can provide the highest standard of support for clients navigating through a challenging time.
Faye sees herself as a positive, motivated person with excellent interpersonal communication skills and who is very loyal to the clients she has worked closely with. She takes a collaborative approach and ensures that relevant professionals and organisations are involved in providing the best level of support for her clients. This has been an extremely fulfilling position for Faye and she hopes to be able to provide more clients with whatever it may be to have their personal, physical, emotional, and social needs met.
Hannah has worked in adult social care since 2003, completing a Masters in Social Work in 2006. She began her social work career in an acute hospital working together with the multi-disciplinary team to discharge patients with the appropriate support in place. During this time she developed extensive experience of crisis management as well as working closely with the family and carers of service users. She later worked as a Senior Practitioner in a local authority social care team which integrated acute hospital work together with the Intermediate Care Service to try and maximise independence of adults referred to the service. In this role she was responsible for overseeing the provision of social care assessments, commissioning support as well as always seeking to improve the quality of the support provided by the team through effective line management and supervision.
Hannah has extensive experience of working with adults with a range of conditions, particularly those with cognitive impairments and severe and enduring mental health issues. She has also worked within a Medium Secure Unit, providing social work support to service users within the service as well as those preparing for discharge.
Hannah also originated and ran the Deprivation of Liberty Safeguards (DoLS) Service for Bristol City Council when this legislation was first introduced in 2009 running this for several years, and also qualified as a Best Interest Assessor in 2010. Hannah has in depth knowledge of the legislation and best practice around the Mental Capacity Act as a result of this and provided support and advice to both health and social care colleagues. She has significant experience of undertaking Mental Capacity Assessments, having completed these regularly as part of her work since 2007.
Since 2015, Hannah has worked as an Independent Social Worker and now combines Case Management work with Stokes Case Management with work as a Best Interest Assessor and undertaking capacity and Care Act assessments for a range of private clients. She also works as a General Visitor for the Office of the Public Guardian, providing assurance visits regarding Deputyship arrangements and investigating any Safeguarding concerns raised to them.
Hannah is passionate about keeping the service user at the centre of all her work advocating on their behalf, if needed, in order to uphold their human rights and protect their dignity. She has excellent communication and report writing skills, priding herself on her ability to view clients holistically and building effective working relationships with service users, families, and care teams.
Heather has over 18 years' experience in the Health and Social Care sector, working with a wide range of client groups - including Traumatic Brain Injuries, Birth Injuries, Cerebral Palsy, Mental Health conditions and Substance misuse. She has experience of both Adults and Paediatrics and has extensive skills of working with families.
Heather has gained valuable experience of completing Initial Needs Assessments, writing Case Management Reports and preparing in-depth costings. She has also organised therapy for clients, worked as part of a multi-disciplinary team and managed several directly employed staff teams. Heather holds a caseload of settled and unsettled cases for clients with complex Brain Injuries. Along with her studies towards her psychology degree, this places Heather in a good position to work as a Case Manager Associate with Stokes Case Management.
Before moving into Case Management, Heather worked as a Rehabilitation Team Leader for clients with brain injuries and mental health needs, working closely with the neuropsychologist to implement a behavioral program which successfully reduced levels of challenging behaviour and enabled the client to participate more in social activities. She has experience in producing support plans and an in-depth risk assessment covering all areas of need. In previous roles, Heather multi-site managed; two supported living Acquired Brain Injury services, consisting of a nine bedded supported living home, an eighteen bedded supported living home and several outreach packages. In this role, Heather was responsible for the running of both homes including managing budgets, rotas, recruitment, producing risk assessments and support plans, supervising staff, assessing potential clients and overseeing all care practices including ensuring compliance with the company's quality assurance procedures. Heather also worked as deputy manager of a residential mental health service, supporting clients with complex mental health needs including bipolar disorder and schizophrenia, along with substance misuse issues and forensic backgrounds.
Heather's experience has allowed her to develop the necessary skills to support individuals who have suffered brain injuries to regain independence and achieve their goals. This involved working with clients from their discharge, to post-acute settings and right through their journey to independent living. Working with clients having a range of complex needs, has allowed Heather to understand the clinical needs of clients and ensure that they are signposted to the more appropriate professionals within litigation cases. Heather also holds a first class honours degree in Psychology, an ‘NVQ Level 5' in Leadership and Management and a forty credit University qualification in Brain Injury with Headway and the University of Northampton. Heather is passionate about providing a high quality of care and ensuring people are treated with dignity and respect.
Helen has acquired over 20 years clinical experience in a variety of complex health care settings. She worked in critical and emergency care environments and within specialist's rehabilitation services. Her most recent responsibilities, prior to case management were facilitating patient admissions and advising Consultants and GP's how to manage children with hand, facial and burn injuries.
Helen is passionate about ensuring clients receive the right care at the right time. This was demonstrated when in charge, managing the complex admissions of severe burns patients and liaising with the multidisciplinary teams, reviewing resources and staff capacity. Helen had to promptly assess and monitor, when under immense pressure, the work environment to ensure patient safety, whilst justifying her clinical decision making throughout the patient's journey.
Helen has a keen interest working as an Independent Specialist Nurse within Paediatric Case Management. She has a particular interest in promoting the quality of life for brain injured children, ensuring specific targeted therapy and goal setting.
Her extensive knowledge in acute and chronic health care ensures that educational and therapy needs are tailored to meet the physical and psychological profiles of the individual. Her varied experience in the NHS helps make high level communication across medical and multidisciplinary teams more streamline and client focused.
To add to her wealth of experience, Helen has trained and mentored staff and care teams, encouraging a review of practices. As well, expert witness nursing report writing is another area of expertise, which requires detailed assessment work and ability to produce specific, quantifiable information.
Helen is registered with the Nursing and midwifery Council and holds professional membership with BABICM.
Job Titles:
- Governance Support Officer
Joanna is Stokes Case Management's Clinical Director, CQC Nominated Individual and CIW Registered Manager, working to support Case Management clients' support needs and assisting them to recruit and employ their own staff teams.
Joanna has over 30 years' experience of directly supporting and managing support services for people with varying abilities and disabilities. She has been a registered nurse (LD) for over 27 years, maintaining her registration with the Nursing and Midwifery Council.
Joanna was previously a member of the Senior Management Team within a Charitable support provider, as well as being the Registered Manager (with CSSIW) and Head of Domiciliary Services. She has also gained NVQ Levels 4 & 5 in Management (in a care agency setting). Her role as a senior manager involved operational and business planning alongside development and budget management. Joanna has many years' experience of writing, reviewing and implementing operational policy and procedure in line with local and national legislation and has worked closely with other Senior Managers to create financial and human resource policies. As a registered manager, Joanna has previously created and implemented Quality Assurance monitoring systems which she has used to identify areas for improvement to service provision.
Over many years Joanna has provided direct supervision & support as well as training and guidance to staff, thereby ensuring a qualitative, valued workforce.
She has a wealth of experience in working closely with multidisciplinary Health and Social Care professionals, and is committed to ensuring the client is at the forefront of all support planning and review, guaranteeing accessible communication at all times.
Joanna has successfully completed the Level 3 Cert. in Learning (7302) and has played a key role in the training and development of staff. Joanna has also successfully completed the BTEC Advanced Professional Diploma in Positive Behavioural Support.
Jodie is a case manager assistant with 11 years of experience working in the social care sector as a mental health link worker, support worker and housing resettlement worker. She has a wide range of experience of working in the fields of complex mental health and is highly efficient and competent in working with and supporting clients with physical disabilities, learning difficulties and challenging behaviours; she is extremely enthusiastic about supporting clients with disabilities and feels strongly about encouraging them to strive for their goals and aspirations.
Jodie is well acquainted in working within multidisciplinary environments and has previously worked closely with medical staff including psychiatrists, psychologists, occupational therapists, nurses and doctors, and with agencies such as social services, police and probation, local authorities and the education sector.
Jodie also brings a more wide-ranging array of experience to the table and is highly experienced and knowledgeable in working in the fields of training and employment, homelessness, housing needs, child protection, the protection of vulnerable adults, safeguarding, substance and alcohol misuse and eating disorders.
Jodie's well-tuned empathy and outstanding interpersonal skills are key when working with clients and their families. She brings many transferable skills to her role at Stokes Case Management from the social care sector, particularly in her understanding of how support should be provided to clients and their families and in her previous hands-on experience in terms of care. Jodie thrives under pressure; with her calm demeanour she is patient yet dynamic. Jodie is also an excellent team-player. She also possesses considerable experience in writing individual support plans for clients. Ultimately, Jodie provides a first class and well considered service to her clients.
Jodie also has four years of experience as a prison officer. She has an NVQ level 3 in Health and Social Care and a BTEC level 2 in Custodial Care.
Jordanna has been working as a Case Management Assistant since 2016. Prior to this, she worked within neuro-rehabilitation packages and with people with complex needs as a support worker. She has worked as a team leader for a national care agency with a variety of clients from young children to adults who all have different needs and disabilities.
Jordanna's experience of working with complex cases allows her to work well under pressure and manage difficult situations. She has a very good understanding of the impact of disability within families and she has excellent experience in supporting parents of children with complex disabilities.
Jordanna has been certified in manual handling, safeguarding of vulnerable adults, gastrostomy / tracheostomy care and is medication trained. Jordanna has had to work closely alongside multidisciplinary teams to put rehabilitation programmes in place for clients with complex needs and has coordinated activities also. Due to her close working relationship with Case Managers, occupational therapists, physiotherapists and psychologists, she has an understanding of how a multi-disciplinary team is run and how to maximise the co-ordination of the clinical team.
Jordanna has a good working knowledge of equipment specifically required to meet the client's needs. Such as wheelchair seating and posture, manual and ceiling hoists, standing aids, assistive technology and splinting, etc.
Jordanna is experienced with dealing with different approaches and challenging situations, this has given her a great insight to how different therapies can improve a client's life, and how a person-centred approach is extremely important as every client is an individual.
Job Titles:
- Case Manager
- Chartered Physiotherapist
Karen is a chartered physiotherapist and case manager with more than 25 years of experience working in the public and private sectors of Scotland, Wales and Canada. She specialises in orthopaedic conditions, musculoskeletal conditions and sports injuries. She is a case manager at Stokes.
Karen's experience is diverse. She has had considerable involvement in the treatment of burns patients, amputees, stroke patients, patients with spinal-cord injuries and children with cerebral palsy.
Karen thrives under pressure and is passionate about achieving the very best results for her clients. She is highly adept at compiling medical reports, in-particular for clients with whiplash injuries. She is proficient in her communication with other professionals, her clients and their families, and works with high levels of positivity, enthusiasm and professionalism. She is highly experienced working within multidisciplinary teams and is renowned for being resourceful and creative in her approach to problem-solving. Karen also has excellent organisational skills.
Notably, Karen's passion and dedication for her profession paved the way to an impressive 15 years of working with the Scottish and Great Britain Women's field-hockey teams. During this time, she attended the Atlanta Olympic Games in 1996 and the World Cup in 1998.
Job Titles:
- Personal Assistant to the Managing Director
As a paediatric occupational therapist, Louise has dedicated her career to transforming the lives of children with physical or learning disabilities.
She has spent the last 11 years working with children from birth to 18 years to promote their independence and safety at home.
Focusing on cases requiring complex care, Louise supports children with conditions that have a permanent and substantial impact, such as palliative care, brain injuries, Neurodevelopmental disorders, genetic conditions, sensory processing & behavioural difficulties, and birth defects.
Louise has a wealth of experience in the areas of manual handling, risk assessment and equipment provision. Securing a safer, more independent future for her clients means Louise is always managing the needs of several stakeholders. Her holistic, client-centred approach involves collaboration and a forensic attention to detail at every level.
Liaising with architects, technical staff and contractors, Louise recommends both minor and major adaptations that have a lasting effect on her clients' daily lives. She also works alongside local housing associations to build adapted, future-proofed homes.
She prides herself on her incomparable communication skills. Every client Louise has worked with can attest to her warm, empathetic, and approachable nature, which offers comfort and support under the most difficult of circumstances.
Melanie is a Case Manager with over 18 years of experience working with clients with physical and mental disabilities. She specialises in working with clients who have sustained an Acquired Brain Injury (ABI).
Melanie has extensive experience of the community health & social care sector. She has a very strong skillset in the field of ABI, which has been acquired both professionally and personally (through experience of caring for a family member with an ABI). Melanie has witnessed first-hand the devastating effect which an ABI can have upon family dynamics and it is this which enables her to approach cases with a highly informed, professional approach and a very genuine empathy.
During her career, Melanie has worked and volunteered in the legal, banking, public, private and statutory sectors. Prior to her return to education in 2009, Melanie worked for Headway Cardiff, where she was involved in design and delivery of the pilot of the Headstart Programme, aimed specifically at younger adults with head injuries. More recently, Melanie has been involved in the scoping and launch of two new services for Headway, ‘Headway Merthyr Tydfil' and ‘Headway Newport'.
Melanie has sat as the Chair and Specialist Contact for Headway Merthyr Tydfil since 2011 and has been the elected Welsh Member on the Groups and Membership Committee of Headway UK since May 2014. Melanie was the Shadow Independent Member, Third Sector for Aneurin Bevan University Health Board from April 2015 to April 2016.
In 2013 Melanie used her entrepreneurial skills to launch her own company called ‘The Phoenix Project @ Vocational Rehabilitation Services', of which she is the Director and a vocational rehabilitation coach.
In addition to being a graduate in Community Health and Social Care BSc (Hons) - Melanie's dissertation examined the benefits of assistive technology as a tool in enabling those with physical and mental disability to live as independent a life as possible within their own community, Melanie has achieved a Diploma supplement and Certificate of Health and Social care from the Open University, a Certificate in Introduction to Counselling Skills from University of Wales Newport, and has completed various professional development courses relating to brain injury and management of behaviours post ABI.
Natasha is the HR Manager at Stokes Case Management. She provides support and guidance to Case Managers, Team Leaders, and clients or families who manage their own support staff. This covers a wide range of areas from recruitment, training and development to attendance and performance management.
It's her ambition to continue to change the shape of the case management sector, to ensure a qualitative, creative and highly personalised approach as standard, and deliver the unexpected for clients. Through Stokes, Rhiannon wants to show that careful collaboration across the healthcare, legal and affiliated industries can help provide an effective, high quality and positive journey for all clients - no matter what challenges and complexities they present.
Rhiannon has also worked as an Expert Witness since her move into the independent sector over 10 years ago and brings to the company a wealth of experience of dealing with legal professionals and the litigation system. She also holds a Certificate in Expert Witness qualifications from the Cardiff Law School and Bond Solon.
As the Managing Director of our company, Rhiannon continues to hold a clinical caseload of clients with severe and complex disabilities including spinal and brain injuries, adults and children. This means she has intimate understanding of client's needs and where her team and services need to innovate
Rhiannon is very passionate about creating a variety of services available for people with disabilities. She sat on the steering group for Merthyr Headway whilst it was being established and In 2014 she became a coordinator for The Silver Lining Charity and set up the Welsh branch.
More recently Rhiannon alongside Stokes Case management has established a new Welsh charity called The We Can Do project. This will bring more exciting and dynamic support to Wales for the brain injured community.
Rhiannon enjoys teaching and educating others about the role of Occupational Therapy and Case Management and guest lecturer s at the Health Science School at Cardiff University and also presents at various conferences around Wales and the UK.
Rhiannon combined her entrepreneurial skills with her passion and vision for a fresh-thinking and dynamic approach to case management when she created Stokes Case Management in 2015.
She is a qualified occupational therapist (OT) with over 22 years' experience within the health and social care sector and has practised as a case manager for over a decade.
It's her ambition to continue to change the shape of the case management sector, to ensure a qualitative, creative and highly personalised approach as standard, and deliver the unexpected for clients. Through Stokes, Rhiannon wants to show that careful collaboration across the healthcare, legal and affiliated industries can help provide an effective, high quality and positive journey for all clients - no matter what challenges and complexities they present.
Rhiannon has also worked as an Expert Witness since her move into the independent sector over 10 years ago and brings to the company a wealth of experience of dealing with legal professionals and the litigation system. She also holds a Certificate in Expert Witness qualifications from the Cardiff Law School and Bond Solon.
Job Titles:
- Office & Operations Manager
Sally is our Office & Operations Manager. She brings to the team extensive office experience and exceptional organisational skills, which she uses to great effect in assisting both our Case Managers and clients in managing their deadlines. She liaises with our Case Managers, the litigation solicitors and their deputies to ensure that all relevant case documentation and information held within our clients' case files is made available to them promptly and in their preferred format upon request. Sally also serves as the first point of contact for our clients' directly recruited support staff. She further assists with day to day admin, payroll and HR enquiries.
Sally previously worked within the insurance sector where she was responsible for more than 300 client accounts (Insurance and Maintenance companies), working in turn with the many customers of those clients. She was often required to effectively and efficiently adapt at short notice to cater to the needs of the individuals she was dealing with.
Sally is adept at recognising a particular customer's needs, responding accordingly, all the while adhering to clients' protocols and expectations, often in stressful circumstances. The customer service skills that she developed earlier in her career path have proven essential to her role here at Stokes Case Management where she is a highly valued member of the team.
Shelley is a highly experienced case manager, qualified specialist community public health nurse (health visitor), midwife, and adult nurse. She has over 20 years of experience working for the NHS, 8 years' experience of working as a case manager and 5 years of experience working in the voluntary sector caring for clients with mental illnesses.
During her career, Shelley has developed a wide range of knowledge, skills and experience working with adults, teenagers, children, babies, and their families. She has experience working across a range of specialist areas including, orthopaedics, surgical, general medicine, A&E, rehab and maternity and has also worked in safeguarding, domestic abuse, drug and alcohol abuse, mental health, and health promotion. Shelley has a wealth of experience working with adults and children with disabilities, including cerebral palsy, acquired and traumatic brain injuries, orthopaedic injuries, mental health, autistic spectrum disorder, global developmental delay, dyspraxia and attentional difficulties. She has a considerable amount of experience managing teams of health care professionals, assisting them with training, and giving them the support to provide complex and personalised care to individuals with various health conditions. Shelley understands the importance of maximising patients' rehabilitation and ensuring they receive the most appropriate care moving forward.
Shelley employs a holistic approach when assessing her clients. She ensures that their needs are prioritised and that treatment is appropriately tailored to those particular needs. Her team-leading skills are exceptional, as are her communication skills (gaining great respect from the professionals she works with and earning the trust and respect of her clients and their families). Shelley is a highly experienced report writer with an excellent writing style.
Sue has 27 years' experience as an occupational therapist in social services, health and private practice and three years in case management. She has worked with adults and children addressing physical and mental health conditions.
Sue has worked with a variety of specialities including lower limb amputees, orthopaedics, head injury, spinal injuries, neurodegenerative conditions, dementia, anxiety and depression, cerebral palsy, spina bifida and complex multi-pathology diagnoses.
Sue recognises the benefits of statutory services provision and utilises their services where possible, but also identifies where there is potential for clients to achieve their goals or maintain high quality of life through the appointment of private specialists. Sue manages multidisciplinary teams to support her clients and recognises the importance of good communication. She always places the client and family at the centre of all decision making.
Sue has completed comprehensive immediate needs reports for clients who have experienced catastrophic work-based accidents and road traffic collisions resulting in orthopaedic injuries and lower limb amputation. Her experience of working in acute, rehabilitation and community settings enables her to recognise short and long-term needs and identify services and health care professionals best placed to address clients' limitations.
Sue is very familiar with complex housing needs and adaptations, recognising when properties can and cannot be adapted and identifying properties that have the potential to meet need. She has made recommendations for new build complexes and has led work on new homes with major bespoke adaptations for clients with a variety of conditions to optimise their independence and control over their environment.
Sue has extensive experience of complex manual handling and has provided individual training programmes for personal carers, agencies or family looking after adults and children. She is adept at recommending and monitoring care packages for clients experiencing complex medical conditions, recognising where there is room for improvement and advising carers on utilising rehabilitative techniques for care provision.
She actively seeks training and learning opportunities and enjoys sharing her knowledge and applying it creatively to clients. She has attained a certificate from the University of East Anglia on the role of personal care assistants in disability support and is completing a Physiopedia training course on amputee rehabilitation.
Sue is passionate about quality work and takes pride in being thorough and evidencing her outcomes with sound clinical reasoning based on individual goals and aspirations.
Job Titles:
- Case Manager, OT & Clinical Supervisor
Sunneva qualified in 1999 as an occupational therapist and has spent her career to date working within inpatient and community rehabilitation. She now works in independent practice specialising in occupational therapy, case management and expert witness work.
She is an OT, Case Manager and Clinical Supervisor at Stokes Case Management.
Over the last 16 years, Sunneva has developed a broad range of clinical experience within complex orthopaedics and spinal injuries, palliative care, care of the elderly (with co-pathologies such as visual impairment), stroke and brain injury, burns and plastics (adult and paediatric), rheumatology, cardiology and respiratory disorders. Her most recent role in the NHS was that of team manager for surgery/amputees and community rehabilitation, where she carried a significant clinical caseload and managed a team of occupational therapy staff. Sunneva was responsible for supervision of both occupational therapists and students and regularly undertook in-service training.
Through her work in the physical field, Sunneva has developed a comprehensive knowledge of implementing the assessment and treatment processes for a large range of medical conditions. This consists of detailed assessments of activities of daily living, home visits and the provision of necessary equipment. It also includes liaison with appropriate multidisciplinary team members along with other professionals and family members to ensure an appropriate care plan is implemented prior to discharge. Her time working within the community has allowed her the opportunity to develop the skills required to design, implement and manage care packages, using agencies and private staff.
Sunneva has an in-depth understanding of the litigation sector due to the work she carries out as a care and occupational therapy expert witness. She has undergone formal training in the medicolegal process and is fully aware of her responsibilities under the Civil Procedure Rules (CPR) pertaining to expert witnesses. This enables her to understand the role of the treating therapist and case manager when working with clients who have sustained catastrophic injuries through personal injury or clinical negligence.
Terri is a passionate, ambitious, and conscientious case manager with particular experience in specialist care and special educational needs.
Terri prides herself on providing a professional and holistic service to her clients and their families whilst ensuring that she promotes rehabilitation and independence through the establishment of first class, bespoke multidisciplinary support teams. Through excellent interpersonal communication skills and her ‘can do' attitude, she is able to assist her clients to realise and achieve their case-related goals. Terri is committed towards providing exceptional results for her clients and their families.
Terri has a wealth of experience in working within the health and social care sectors and has worked extensively with clients with complex care needs, including acquired brain injury, spinal injury and other complex medical difficulties. Terri has considerable experience of working with a range of medical professionals. She is well versed in working with local authorities and has significant experience of working in safeguarding.
Throughout her career, Terri has overseen the establishment of a substantial number of comprehensive care packages. She takes great care in ensuring that assessments are conducted thoroughly and meticulously, yet sympathetically. Terri is also an accomplished risk assessor.
With over 18 years of specialist care experience and having been involved in managing large CCG funded personal budgets, Terri's mindful of the need to provide consideration towards minimising case costs without compromising her clients' needs.
Terri builds trusting and lasting relationships with her clients and their families. She has an outgoing personality and demonstrates a resourceful and reliable work ethic. She is dynamic and punctual in her role as a case manager. Terri is an excellent multitasker and deals with complex situations calmly and effectively. She is highly proficient in client assessment and in formal report writing with assured consistency, clarity and comprehension in all documentation and correspondence. Terri excels under pressure.
Job Titles:
- Leader
- Head of Case Management, Case Manager & OT
- Independent Occupational Therapist
Tracy has over 20 years' experience working across a wide area of health and social care settings. Prior to taking on a senior position in Mental Health, she gained a wide range of experience within older and adult mental health, trauma and orthopaedics, ABI and learning disabilities.
She is an OT, Case Manager and Clinical Supervisor at Stokes Case Management. In the role as Head of Case Management Services). As Head of Case Management, Tracy continues to develop her wide knowledge on the litigation process, regulated services and overall service development.
Tracy is an enthusiastic leader who thrives on working in a pressured environment and part of a team. She was the lead therapist in the Crisis resolution team in the NHS. Part of her role in the NHS was to support staff with structured clinical supervision, and guide them in their training and development as well as holding a clinical case load of complex clients.
Tracy now works as an independent Occupational therapist and Case Manager with a variety of client groups following catastrophic injuries. She has a particular interest in acquired brain injury and with clients suffering psychological difficulties following trauma.
Job Titles:
- Case Manager
- Manager
- Registered Nurse
Victoria is a passionate case manager and registered nurse, having qualified with a first-class honours degree in nursing. She holds vast experience in a variety of NHS settings where she has focussed on developing high standards of holistic care that focuses on each individual's unique needs.
Victoria possesses a strong interest in neurological disorders, having 10 years of experience working in a neurological rehabilitation centre. Here, she gained an empathetic understanding on the impact of neurological injury to an individual, their families and their friends. Victoria understands the importance of maximising patients' rehabilitation and ensuring they receive the most appropriate care moving forward which is person-centred. Victoria continues to work at the rehabilitation centre on an ad-hoc basis. Victoria also ran an amputee clinic alongside a dedicated physiotherapy unit, getting to know the unique needs of each patient and supporting them in their individual journeys to maximise their quality of life.
As a case manager, Victoria supports her clients in all aspects of their needs, preferences, and goals. She focuses on thoroughly understanding the client's goal and wishes so she can bring together multi-professional teams to share skills and knowledge around each client to ensure all care-planning and provision is client focussed and specific.
Working with both private care providers and local authorities to ensure clients are able to achieve their maximum potential has been the most rewarding part of the job. Recently she has supported a client in getting their local authority house fully adapted to enable him to live comfortably and gain back his independence after a spinal injury left him paralysed. Another achievement includes supporting a family through moving their son to a fantastic special educational needs school with a successful Education, Health, and Care Plan (EHCP), where the local state school he was attending was unable to offer him the education he deserves and has the right to.
Victoria has been praised and recognised for her understanding yet professional approach to leadership and management of support teams - both directly employed and agency providers. Victoria is very thorough in ensuring all employment legislation is met, whilst always keeping the wishes, safety and dignity of the client at the forefront of her work.
In her case management, Victoria brings together all her experience in healthcare to provide exceptional holistic management to clients. Victoria takes immense pride in writing thorough reports and communicating efficiently with the client, and strongly values the importance of the biological, sociological, and psychological impacts on an individual. She enjoys teaching other healthcare professionals, students, and patients to empower them with health knowledge.