PETERASIRVATHAM.COM

I had the opportunity to lead the design and development of an Interactive Voice Response (IVR) platform for Hilton Hotels, leveraging Avaya Orchestration and a three-tier architecture for seamless service implementation. As a team lead, I was responsible for guiding the development process, ensuring a scalable and efficient IVR system that enhanced customer interactions. The solution streamlined hotel services by automating reservations, inquiries, and customer support, providing a seamless self-service experience