U.S. EMPLOYEE BENEFITS SERVICES GROUP - Key Persons
Adam joined U.S. Employee Benefits Services Group's Rockwall, TX office as a Director in August 2021. In June 2022, he transitioned to the U.S. Employee Benefits Broker & Consultant Services division. With over 25 years of insurance sales, marketing, and business development experience, he brings a unique perspective to the market. With extensive skill in strategic analysis, financial modeling, population health and data analytics, he thrives on challenging the status quo by advancing true cost saving solutions for his clients and their employees.
Prior to joining USEBSG, Adam was Vice President of Business Development for a national TPA, held sales executive roles at Aetna, The Standard, and United Healthcare, and spent 10 years as an employee benefits broker for a regional insurance firm. He is a graduate of the University of Texas - Austin and when not spending time with his wife and children, he enjoys mountain biking, golf, and listening to live music.
Job Titles:
- Director of Financial Analytics & Underwriting U.S. Employee Benefits Broker & Consultant Services
Adam Hensen joined U.S. Retirement & Benefits Partners in June 2023 as the Director of Financial Analytics & Underwriting. A distinguished leader in financial analytics and underwriting, Adam is a seasoned employee benefits financial strategy consultant, underwriter, and data expert known for his strategic acumen, genuine approach, and business intelligence expertise. With a Bachelor of Science in Mathematics and a Certificate in Actuarial Science from the University of North Texas, his proficiency in statistical analysis and data-driven insights has been instrumental in shaping comprehensive benefit strategies for key clients while leading teams of underwriters and financial consultants to do the same.
Having excelled in positions at esteemed organizations such as Brown & Brown, Adam has demonstrated a remarkable ability to leverage his multifaceted skill set to provide clients with in-depth analyses of complex data sets. He has a proven track record of implementing insightful benefits strategies derived from thorough assessments of medical, prescription, and worker compensation claims data.
Adam's collaborative approach has seen him effectively mentor and lead cross-functional teams, while his expertise in financial reporting and underwriting has contributed to successful negotiations and the development of underwriting standards of practice. With a solid technical background, Adam is adept at leveraging technology to generate comprehensive reports and analyses.
Adam continues to channel his passion for data-driven decision-making and strategic consulting, aiming to make a profound impact on clients' benefits offerings and the overall experience of members.
Job Titles:
- Managing Director, Technology
Adam joined TSA Consulting Group, Inc. (TSACG) in September of 2011. In November of 2019, he was named Chief Technology Officer. He currently holds the role of Managing Director of Technology with OMNI & TSACG Compliance Services where he oversees internal development, data processing, and variable print production.
Adam completed his education from Georgia Southern University in 2007, earning a Bachelor of Science in Information Technology. Also, in 2007, Adam began his career in Software Development, Information Technology, and Research and Development.
Alan Ingley joined U.S. Enrollment Services Benefits Administration Center of Excellence (BACOE), a division of U.S. Retirement & Benefits Partners (USRBP), in October 2023 as Managing Partner. His responsibilities include co-developing an integrated go-to-market strategy with the BACOE, Call Center and Enrollment Teams nationally that drives new business growth externally while improving BenAdmin utilization with internal Partner Firms.
Prior to joining USRBP, Alan held numerous leadership roles in the insurance industry, with a focus on worksite benefits enrollment and technology solutions. Most recently, he was the vice president of Sales Engineering and Client Success at Wellfleet Workplace Benefits, and before that was with MassMutual and Aflac. Before entering the insurance industry, Alan spent 18 years in various leadership roles at IKON Office Solutions, one of the largest office automation companies in the U.S.
Alan has had many professional accomplishments throughout his extensive career, but he considers the most rewarding to be the people he has helped mentor and grow in their own professional pursuits, as well as supporting internal and external clients.
Alan received his Bachelor of Science degree from The University of Georgia. He and his wife Dawn reside in the Atlanta area, where they enjoy college football, major league baseball, hiking, and spending time with family.
Job Titles:
- Director
- Sales Director
- Member of U.S. Retirement & Benefits Partners
- Regional Broker
Alyssa Spruill joined National Benefit Partners, a member of U.S. Retirement & Benefits Partners, in July 2023 as a Sales Director. Based in Texas, her primary focus is securing and strengthening new and existing relationships with NBP's Allied Distributors.
Previously, Alyssa had joined American National in 2018 as a regional broker manager covering Texas and surrounding states. While at American National she won Worksite Regional Broker Manager of the Year in 2019 and was awarded a spot in the President's Circle in 2021. Prior to that, Alyssa was an internal wholesaler for InRoll+, a benefit administration platform.
Alyssa graduated from Dallas Baptist University in 2012 with a BS in Psychology.
Job Titles:
- Director
- Employee
- Sales Director
Andrew Sikora joined U.S. Employee Benefits Services Group's Rochester, NY, office in November 2023 as a Sales Director. He is responsible for new client acquisition and company growth in the Central and Eastern NY geographic regions.
Andrew brings years of sales experience in the insurance and financial services industry, most recently as an entrepreneur and benefits broker in the group and individual voluntary insurance space. Prior to that, Andrew spent a decade at Allstate Insurance Company as an Exclusive Agent and a corporate Field Sales Manager. He also gained significant experience in benefit insurance sales, payroll administration, and retirement plan recordkeeping during his tenure at Paychex, Inc.
Andrew earned a Bachelor of Science degree in Business Administration, concentration in Marketing from the State University of New York at Brockport. He lives in New Hartford, NY with his wife and three children.
Andrew Soderman joined U.S. BENCOR/MidAmerica, a U.S. Retirement & Benefits Partners partner firm, in July 2023 as a Sales Director for the New Jersey and New York region. His primary responsibility is educating state and local government organizations on the benefits of establishing HRA, Special Pay, and FICA Alternative plans. Through these types of plans, Andrew is helping employees of these organizations reach their goals of retiring with dignity.
Prior to joining U.S. BENCOR/MidAmerica, Andrew began his career in 2014 at Equitable Distributors, LLC in their Group Retirement division. Starting off on the 403(b)/457(b) Sales Desk, Andrew was responsible for partnering with external wholesalers to drive 403(b) and 457(b) business development in multiple geographic territories, exceeding sales goals each year and being named the 2019 Internal Wholesaler of the Year. In 2020, Andrew moved onto Equitable's Group Retirement Sales Operations team as a Marketing and Sales Support Manager, providing ongoing sales support to the 401(k), 403(b) and 457(b) teams, in addition to managing numerous sales and marketing related projects.
Andrew graduated from the University of Scranton in June 2014 with a bachelor's degree in Marketing and a minor in Finance. Outside of work, Andrew is an outdoor enthusiast, enjoying activities including fishing, camping, hiking, golfing, and playing rugby. He has been a member of Montclair Rugby Club since 2010, proudly serving as co-captain of the team since 2016.
Job Titles:
- Client Service Representative
Angie joined the U.S. Employee Benefits Services Group Tallahassee, FL, office in January 2018. She is a full-time Client Service Representative. In her role she works as a liaison between clients and carriers, assisting employers and employees with their benefits enrollment and administration portal, and submitting enrollments and terminations to the carriers.
Job Titles:
- Vice President, National Sales U.S. Employee Benefits Services Group
Bob Hartnett joined U.S. Retirement & Benefits Partners (USRBP) in April 2023 as the Vice President of National Sales. His primary responsibilities include leading national business development efforts and working directly with Partner Firms to drive the company's sales growth.
Bob has deep expertise in Healthcare, Stop Loss, Core/Ancillary benefits, and Worksite benefits. He comes to USRBP from Consumer Medical, an Alight Company, where he most recently led a national healthcare navigation sales team. Prior to that, he led business development efforts in the Northeast. In addition to his time with Consumer Medical, he spent almost 19 years at Voya Financial in a variety of sales and sales/account management leadership roles in the Mid-Atlantic and Northeast Markets. Bob also has seven years of benefits consulting experience with both Mercer and Willis Towers Watson.
Bob has a bachelor's degree in finance from the University of Connecticut and earned his MBA from UConn with a focus in Marketing and Healthcare Management. Bob resides in Ridgefield, Connecticut with his wife and children, and is very active in the Ridgefield community, serving on various Boards, and various youth coaching roles in basketball and baseball. He is also an Executive Advisor for Full Court Peace; a nonprofit organization dedicated to uniting and strengthening international and U.S. communities through basketball.
Job Titles:
- Managing Partner
- President of TSA Consulting Group, Inc
Brad Hope is the President of TSA Consulting Group, Inc. (TSACG) and a Managing Partner of parent company, U.S. Employee Benefits Services Group (USEBSG).
After graduating from the University of Kansas with a Bachelor's degree in Economics, Mr. Hope worked for several boutique retirement plan firms in addition to a national retirement plan provider as an executive who oversaw providing record-keeping, administration, compliance, and education programs to public and private sector employers.
Brad joined TSA Consulting Group, Inc. in 2016 as Executive Vice-President and Chief Revenue Officer and assumed the role of President in 2019. He is responsible for leading the continued growth of TSACG core services and the implementation of the groundbreaking enrollment and record-keeping platforms developed by TSACG for institutional business to multiple constituent bases including investment providers, plan sponsors, participants, and consultants.
Mr. Hope currently holds both his PPC (Professional Plan Consultant) and AIF (Accredited Investment Fiduciary) designations from FI 360 and is a member of the Strategic Partners Council for the American Retirement Association and National Tax Deferred Savings Association.
Brent McConico began his career in the insurance industry in April 2005 as a state-licensed sales representative for Riata Financial in New Braunfels, Texas. Initially working as an individual sales advisor, Mr. McConico worked his way up to a leadership role as a Senior Account Manager, responsible for the implementation, oversight, and day-to-day operations for several key accounts in the San Antonio and surrounding areas.
In addition to his role as an account manager, Mr. McConico has served as one of Riata Financial's Sales Representatives in the Texas School District and Municipal markets, and was appointed as a Director at U.S. Employee Benefits Services Group in 2013.
During his time at Riata, Mr. McConico has been a top producer and an invaluable asset to the company. He and his family currently reside in New Braunfels, Texas, and he holds a Texas Life and Health License.
Job Titles:
- Managing Partner
- President of National Benefit Partners West Coast
Brian Jund is the President of National Benefit Partners West Coast operations, and a Managing Partner of parent Company U.S. Employee Benefits Services Group. Brian joined National Benefit Partners (NBP) in 2006 as the Director of Sales & Marketing, and then became President of the West Coast Operations in 2012.
Job Titles:
- Director
- Senior Director
- Senior Director of Sales & Business Development
Bryan Coon joined the Rochester, NY, U.S. Employee Benefits Services Group office in November 2022 as the Senior Director of Sales and Business Development. He is accountable for the strategy and overall growth of the New York State market. Bryan brings extensive growth and leadership experience within the employee benefits industry to this leadership position.
Most recently, Bryan was part of the Executive Leadership Team at Benefit Resource, LLC (BRI) where he served as the Vice President of Client Services. He was responsible for providing strategic direction and leadership of the Client Service organization including operations, service delivery, and relationship management.
Prior to that, Bryan served as the Director of Account Management for BRI where he was accountable for client retention and new business expansion. He also gained vast experience in group insurance and payroll during his time at Paychex where he held increasingly senior leadership positions culminating as a District Sales Manager.
Bryan graduated from Nazareth College with a Bachelor of Science in Business Administration. He holds a New York State Life, Accident and Health Insurance License and is also Certified in Flexible Compensation.
Kurt Miller joined BENCOR, Inc. and its parent company, U.S. Employee Benefits Services Group (USEBSG), a division of U.S. Retirement & Benefits Partners (USRBP), in 2014 as Managing Director and was responsible for the marketing and operational direction of the organization's Special Pay and FICA Alternative plans. He assumed the role of Managing Partner in August 2022 and is responsible for the profitability, client support, marketing and growth for the U.S. BENCOR/MidAmerica business segment. In 2022, USRBP acquired MidAmerica Retirement Services and as the Managing Partner for U.S. BENCOR/MidAmerica, Kurt sets the strategic direction for the combined organization.
His experience in the employer-sponsored retirement and healthcare markets has served as the foundation for his business leadership. From 1996-2005, Kurt was President of the Healthcare and Government Markets for CitiStreet, where he was accountable for strategic planning, business line P&L, marketing strategy and implementation, sales development, and client services. In 2005, along with two business associates, he co-founded Financial Soundings, LLC and became its Chief Executive Officer. There, he was responsible for all aspects of product development, implementation, client relationship management, sales growth, and company profitability for their innovative employee retirement readiness communication program.
Kurt graduated from Middlebury College with a B.A. degree in Economics.
Job Titles:
- Director
- Employee
- Sales Director
Christin Scherb joined U.S. Employee Benefits Services Group (USEBSG) in Texas as a Sales Director in April 2023 serving the Texas Gulf Coast region. With more than 20 years of professional experience in Employer Services, she has partnered with businesses leaders as a consultant through both sales and service, while representing employee benefit services, PEOs, payroll providers, and HRIS technologies. She maintains a General Lines License in Benefits - Life, Accident, Health, and HMO.
Christin's experience lends to "outside of the box" strategies. Her focus has been on developing and maintaining a strong understanding of the needs and challenges of her clients. Utilizing her knowledge and experience, network, and training, she has become a trusted consultant for information and solutions that address the costs, compliance, needs, and challenges surrounding human capital management. Continuing education is a large part of Christin's professional growth. She enjoys any opportunity to share new ideas and best practices that will help others succeed.
Throughout her career, Christin has achieved numerous awards and recognition for excellence in sales and service. In an industry that is impacted by laws and compliance, relies on trends and unforeseen changes, it is her passion to offer more and find a better way, and she is excited to be a part of the USEBSG team that does just that.
Originally from Peoria, IL, Christin has lived in Houston, TX, most of her life. She is the proud mother of two children and three pets, and enjoys travel, a good long walk or run with her German shepherd, and an occasional binge on Netflix.
Job Titles:
- Business Development Executive
- Director
- Sales Director
- Sales Director and Business Development Executive With USEBSG 's Rochester
Chris Higgins is a Sales Director and Business Development Executive with USEBSG's Rochester office. He brings a significant resume of banking experience as well as sales expertise to his position, both as an associate and banking officer.
He is responsible for an expanding client base that extends downstate and throughout a diverse client base, including public and private sectors. Chris consults and fosters business relationships that expand business opportunities across the state from public to corporate entities.
Chris is licensed Life, Accident and Health and graduated from Elmira College with a Bachelor of Science degree with a concentration in Business Management. He is active with the Rochester Young Professionals business organization.
Job Titles:
- Director
- Employee
- Sales Director
Collin Cline joined U.S. Employee Benefits Services Group in Texas in May 2023 as a Sales Director serving the Austin region.
He started his career in the finance industry and transitioned to insurance, starting with a TPA in Austin, TX. Prior to joining USEBSG, Collin was the head of commercial benefits for The Boon Group, Inc., serving the mid-west and northeast regions. He worked with consultants, insurance brokers, and advisors in the employee benefits space creating unique benefit plans for all different industries.
Experienced in the employee benefits market, Collin has extensive knowledge with mid to large employer groups, providing a variety of services from ACA, to cost saving strategies, and administrative services.
Collin resides in Austin, TX, and enjoys traveling, golf and wake surfing on Lake Austin.
Job Titles:
- Member of the Executive Management Team
- Senior Vice President, Strategic Initiatives
- Senior Vice President, Strategic Initiatives U.S. Retirement & Benefits Partners
Courtney Munoz joined U.S. Retirement & Benefits Partners in June 2018 as Western Divisional Senior Vice President, and assumed the role of Senior Vice President of Strategic Initiatives in January 2020. In her role she is responsible for sales enablement and operations and execution of critical business initiatives.
Throughout her executive career, Courtney has held leadership positions with organizations including Ameriprise Financial and MassMutual Financial Group. After joining MassMutual in 2005, Courtney quickly ascended to become Regional Vice President managing a region of 12 agencies and 400 advisors across 10 states. In that position she was responsible for the overall sales and recruiting results of the organization, and she consulted with General Agents and Managing Partners on organizational design, compensation, sales training, leadership development, and real estate and financial management. Courtney also led MassMutual's business transformation in response to fiduciary rule regulations. As part of the $25M project, Courtney led multiple project teams implementing new technology, business policies, operational procedures, and training for MassMutual's 9,000+ advisors.
Courtney began her career as a financial advisor and manager, consulting with individuals and small businesses on retirement planning, employee benefits, insurance, and investments. She is a registered representative and principal with FINRA Series 7 and 24 exams, and in 2006 earned her Certified Financial Planner designation.
In 2018 Courtney was selected as a Women's Executive Leadership Fellow through The Impact Center in Washington, D.C. The Impact Center is a premier leadership development organization for high-impact individuals and institutions. This highly selective yearlong program accelerates leadership growth for executives. Courtney has also volunteered with SCORE, a national nonprofit organization of current and retired executives, volunteering time to mentor small business owners and entrepreneurs.
Courtney obtained her Bachelor of Science in Industrial Economics with minors in Mathematics and Japanese from Union College. She received her Master of Business Administration from the University of Connecticut. She resides with her husband and two children in Maine.
Job Titles:
- Managing Partner
- President and CEO of Insurance One Management, Inc
Dal is the President and CEO of Insurance One Management, Inc. d/b/a Don Crawford & Associates. Don Crawford himself worked with West Texas area employers from 1969 until his retirement 50 years later in 2019, when Dal purchased the insurance agency from Don after working for and with Mr. Crawford for over 20 years in various capacities. In December 2021, Dal became a Managing Partner of now parent company U.S. Employee Benefits Services Group (USEBSG), a division of U.S. Retirement & Benefits Partners (USRBP).
Dal has over 30 years of insurance experience and works with employers throughout the West Texas area to help attract and retain top talent through the implementation, maintenance, and compliance of various employee benefit programs. He earned his Managed HealthCare Professional (MHP) designation in 1998 from the Health Insurance Association of America (HIAA). Dal is a past-president of his local area Association of Health Underwriters (TAHU / NAHU). From 1995 to 2005, Dal was a regional sales executive for Blue Cross Blue Shield of Texas / HMO Blue during which he gained valuable experience working with numerous school districts, counites, cities, and corporate employers, several of which were in the major and national account arena.
Dal has lived in West Texas his entire life, raised his family there and is committed to the area. Outside of work, Dal has had a lifetime passion involving various sports as a player, coach, board member and sports official. Dal earned his bachelor's degree at Texas Tech University.
Dan Somma joined ETA Insurance Group, a U.S. Employee Benefits Services Group partner firm, in September 2023 as a Sales Director and Account Executive.
Dan began his group insurance career in 1990 with Blue Cross of Western Pennsylvania and Pennsylvania Blue Shield, the predecessor of Highmark Blue Cross Blue Shield, in the Regional Sales area of the Commercial Accounts Division. He became an Account Manager in the Special Accounts unit where he managed a customer base of nearly 250 accounts.
In 1994 Dan joined Hilb, Rogal and Hamilton (HRH) Company as an Account Executive in HRH's Pittsburgh office. In 1996 he became a Senior Account Executive with HRH and, in addition to his account management responsibilities, he successfully developed and serviced a number of new employee benefits clients. In 1997 Dan was promoted to the Benefits Department Sales Manager and his responsibilities were expanded to include the management of his client base, individual new business production, and management of the new business activity of the Department. In 1998 HRH regionalized its extensive national agency network and Dan was promoted to Regional Director, Employee Benefits, Mid-Atlantic Region. The following year, through a major acquisition that required the creation of a new region, he was asked to assume the leadership of the Northeast Region as well.
Dan joined Sovereign Benefits Consulting, Inc. (SBC), formerly known as Hartz Consulting Group, in October 2000 with the primary responsibility of new business development with a focus on larger case consulting engagements. Through his efforts after moving to SBC the Company extended its geographical reach to Northwestern Pennsylvania, Southeastern Pennsylvania, and the Lehigh Valley.
In October 2007 Dan formed Capital Insurance Advisors, LLC. (CIA) along with another former SBC employee. The firm specialized in workers' compensation and employee benefits consulting work. In January of 2009 he assumed full ownership of the firm. CIA concentrated on employee benefits consulting for small, mid-sized and large employers. In September 2023, Dan divested his interest in CIA when he joined ETA.
In addition to having developed a proficiency in multiple areas of employee benefit coverages and financing, Dan has unique and specific expertise in developing programs and group purchasing consortiums, including affinity group/association programs. He received a Bachelor of Science degree in Business Management from Robert Morris College in 1985.
Job Titles:
- Managing Director
- Director of Operations for SF & C Insurance Associates
Dave Cervino, Director of Operations for SF&C Insurance Associates, Union Lifestyle Benefits (ULB), and Select Benefits Communications Group (SBCG), is responsible for leading the combined organizations by overseeing the management of all aspects of operations, including new case development, enrollment, customer service, account administration, and finance. Mr. Cervino also serves as a Managing Director of parent company, U.S. Employee Benefits Services Group.
Dave has over 30 years' experience in the Insurance and Financial Services industry. He has served in various leadership roles with reputable national and local insurance companies, as well as brokerage and consulting firms.
The depth of experience Dave has in implementing and facilitating employee benefit plan enrollments for employer groups (ranging from 100 to 10,000 employees) and his expertise in the field of voluntary benefits enables him to successfully manage the implementation of employer group plans and offer the most advanced technological communications and enrollment platforms.
Job Titles:
- Managing Partner
- Managing Partner of Long Island Employee Benefits Group
David Vaccaro is Managing Partner of Long Island Employee Benefits Group, which joined USRBP in August 2023.
David manages all firm operations and runs the day-to-day operations of the benefits business. He specializes in the design, administration, and compliance of cost-effective and creative benefit plan solutions. He also manages all carrier and platform relationships.
Prior to joining LIEBG, David worked as an attorney for both O'Melveny and Myers in New York City and Faegre Drinker in Philadelphia. He earned his B.A. in Business Management at Gettysburg College and his J.D. at Villanova University School of Law.
Job Titles:
- Director of Operations
- Finance
- Director of Operations & Finance U.S. Employee Benefits Services Group
Ed incorporates his diversified skills into a best practice model at USEBSG, bringing a data-driven perspective to health plan management. His experience extends to health care reform consulting and, through an analytical approach, he advises clients on workforce planning and management. His extensive expertise with the Affordable Care Act (ACA) aids his ability to help clients ensure compliance. Ed provides analytics respective to the ACA including Pay-or-Play calculations, affordable cost review, and assists with establishing stability and measurement periods. He also helps deliver strategic analysis of benefit designs, carriers, and employer contributions.
The actuarial experience he has developed enables him to identify trends in clients' data and work with them to develop solutions that best suit their unique needs. He negotiates rates and benefit arrangements with carriers based on an actuarial approach with the goal of ultimately providing the best cost-benefit scenario for the firm's clients.
Ed earned his MBA from Rochester Institute of Technology with a concentration in Environmentally Sustainable Management, and his BS from Nazareth College, where he majored in Accounting with minors in Marketing and Inter-national Business.
Job Titles:
- Director of Agency Operations
Job Titles:
- Account Manager
- GBDS Account Manager
Katy is an Account Manager with concentrations in both the public sector and corporate account market segments. She has amassed a depth of knowledge from her experience with insurance agencies and major market carriers. She recommends, presents and services optimum benefit options through her marketing analysis and expertise for her account groups.
Katy has earned her GBDS designation distinguishing her ability to engage school districts about the entire group benefits product portfolio, specifically the importance of disability income insurance.
As an important component to financial security, she is able to demonstrate to clients the critical importance of disability insurance for their employees and themselves.
She graduated from the University of Buffalo with a Bachelor of Science degree in Business Administration and a concentration in Human Resource Management.
Job Titles:
- Director of Account Management
Kim has extensive responsibilities as an Account Manager. She has a high level of experience within the employee benefits industry encompassing group and voluntary plans, as well as self-funded and fully insured medical, dental and vision plans.
Her dedicated client account management and advocacy efforts strive to improve coverage knowledge, providing assistance and expertise to facilitate client satisfaction.
Continuous educational efforts to assist client groups in benefit plan management results in increased understanding and improved utilization of the their benefit plans. Kim's strong benefit administration management and knowledge drives results in process improvements.
Kim graduated from SUNY Brockport with a Bachelor's of Science degree in Communications with a concentration in Interpersonal and Organizational Communications. She is licensed Life, Accident and Health
Job Titles:
- Strategic Accounts Director
Kristen's responsibilities as an Account Director extend to all aspects of account management from Open Enrollment to group benefit plan renewal. She manages client proposals, presentations and all marketing and enrollment processes.
Kristen has a diverse and substantial background in benefits and administration platforms, as well as HR policies and procedures resulting in superior account management for her client groups. Her vast benefit knowledge extends from compliance and regulatory requirements to implementation of plan designs that create options for diversified offerings. Her expertise in key areas is a solid foundation to deliver excellent service to all of her client groups.
Kristen graduated from St. John Fisher College with a Bachelor's of Science in Business Management and a Concentration in Human Resources. She is licensed Life, Accident and Health.
Job Titles:
- Enrollment Specialist
- U.S. Employee Benefits Services Group in 2021 As an Enrollment Specialist
Lasana joined U.S. Employee Benefits Services Group in 2021 as an Enrollment Specialist, coming to us with a strong background in customer service and data processing. In his role of Enrollment Specialist, Lasana supports our benefits consulting clients by navigating through carrier systems and benefit administration platforms to manage all enrollment activities. He also supports our compliance efforts through data management and processing.
Prior to joining USEBSG, Lasana spent nine years at an insurance carrier in member services, engaging with members on a daily basis to solve complex issues related to their plans.
Job Titles:
- Client Service Specialist
- USEBSG As a Client Service Specialist
Majed joined USEBSG as a Client Service Specialist in 2022. In his role, he will support Mindex in day-to-day service areas, such as enrollment changes, benefits administrative system utilization, carrier interactions and advocacy, member services, and plan renewals. He has extensive experience in customer service and the banking industry, where he has worked both locally and in Germany. Majed comes to us from Damascus, Syria and holds degrees in Economics from universities in both Syria and Germany. In his spare time, he enjoys photography, soccer, and spending time with his wife.
Job Titles:
- Executive Chairman of the Board
- Member of the Executive Management Team
Job Titles:
- Chief Executive Officer
- Member of the Executive Management Team
Michael has significant experience within the employee benefits arena and specializes in large group accounts. His background enables him to provide solutions grounded in critical product knowledge and experience to ensure seamless customer service. Strong relationship management on the carrier side facilitates his capacity to deliver an exceptional customer experience.
Job Titles:
- Chief Revenue Officer
- Executive Vice President
- Member of the Executive Management Team
Paul brings extensive experience in the employee benefits field and manages the administrative workload on both client and carrier side of workflow processes, including resolution of client inquiries to provide efficiency in support and excellence in service. He implements any changes to client coverage, including COBRA administration, ensuring knowledgeable support to a varied client base.
Paul graduated with a Bachelor of Science in Finance degree from New Paltz and is trained with NYS Shop and Individual Exchange, in addition to his NYS Life, Accident and Health license.
Sandra enhances client experiences by consistently implementing process improvements in a dynamic industry to exceed client expectations, utilizing technology and constantly evolving best practice solutions. In addition to client management and the service, enrollment and renewal of accounts, her expertise in the small business department provides clients with immediate and knowledgeable support.
Sandra's background includes experience on the carrier side and in computer technology. She also has extensive experience in business administration and processes. Sandra is licensed NYS Life, Accident & Health.
Job Titles:
- Director of Compliance and Technology U.S. Employee Benefits Services Group
Sharon's role encompasses the vast array of skills necessary to navigate Health Care Reform, compliance, and technology needs for our clients in all markets. She oversees all compliance-related activities, including changes due to Health Care Reform, Department of Labor notices to employees, CMS notices to employees, and all required Health and Welfare SPD and Wrap Plan Documents. Sharon manages the client experience with our on-line tools - Client Resource Center, Compliance Dashboard, and InRoll, in addition to assisting clients with adherence to mandates and guidelines in accordance with regulations required by law.
She guides clients through the implementation of technological applications and designs solutions to streamline processes. She regularly shares her exper-tise in health care reform compliance efforts with audiences across the state, ensuring best practice implementation for the firm's expanding client base.
Sharon graduated with a Bachelor's of Arts and Sciences in Liberal Arts and Communication from SUNY Oswego. She is NYS licensed in Life, Accident and Health.
Job Titles:
- Senior Client Service Specialist
Tara's extensive service background encompasses every aspect necessary to support clients, and support the team's work. From overseeing enrollments, and renewal of benefit plans to assisting with claims issues, she facilitates carrier follow-up and issue resolution as needed. She is attentive to each client's individual needs to deliver an exceptional service experience.
Tara's background in both healthcare and finance provides a wide perspective of experience from which to complement her skill set. Tara graduated from Roberts Wesleyan College with a Bachelor of Science Degree in Health Administration and is NYS Licensed Life, Accident, and Health.
Job Titles:
- Compliance & Technology Account Manager U.S. Employee Benefits Services Group
Tony's responsibilities range from all aspects of compliance work, such as Wrap Document preparation, Summary Material Modification distribution, and 5500 Filings, to the implementation and maintenance of various technology and benefit administration systems, including bSwift, Worxtime and InRoll. He has extensive experience and knowledge around the Affordable Care Act, and ensures client groups of all sizes meet mandated requirements.
He has a comprehensive background in the finance industry, and related customer and client service industries with an emphasis on achieving and maintaining complete client satisfaction.