PATIENT CLAIM LINE - Key Persons
Job Titles:
- Chief Legal Officer
- Head of Serious Injury
Adrian joined us in December 2011 as Head of Serious Injury, leading the department through a period of significant growth, whilst working with customers following catastrophic and life changing events.
In his time at Fletchers, Adrian has seen the serious department grow significantly. Not only has it won many major cases under his tenure but also some major awards too, one example being Outstanding Case of the Year at the Personal Injury Awards in 2012. Adrian has recently been named as one of the Top 10 Leading Individuals in the North West for Personal Injury by the Legal 500 for the second consecutive year, and was described as ‘brilliant for spinal injury work and an established heavyweight in the claimant personal injury world'.
In spring 2017, Adrian was appointed our Chief Legal Officer and oversees all of our legal teams, ensuring our customers are always at the heart of everything we do.
Adrian has recently been named one of the Top 10 Leading Individuals in the North West for Personal Injury by the Legal 500 for the second year running. He was described as being ‘a real leading light in high value personal injury litigation.'
Job Titles:
- Partner, Head of Medical Negligence
Alison is Head of Medical Negligence Serious Injury and is based in our Southport office.
She has over 15 years' experience in personal injury and medical negligence. Alison assists with the overall running of the Department and oversees several of the Medical Negligence teams, dealing with a variety of cases from the first call right the way through to Trial.
She currently oversees 4 teams all dealing with catastrophic injuries caused to clients as a result of medical negligence. Her teams specialise in catastrophic spinal, brain and birth injuries in addition to amputation cases.
Job Titles:
- Chartered Legal Executive
- Clinical Negligence Chartered Legal Executive
Ami Dollery is a Clinical Negligence Chartered Legal Executive with 14 years' legal experience. She joined Fletchers in 2013 and since then has been recognised for her exceptional performance and client care, consistently progressing in the firm as a result. Ami works in one of our four specialist catastrophic injury teams under Team Leader Julie Garner.
Her skills and commitment have been recognised with her being appointed as an Associate in the firm. She works as a senior lawyer in one of four of the specialist high-value, catastrophic injury teams in the clinical negligence department.
Job Titles:
- Associate
- Chartered Legal Executive
Amy is a well-respected Team Leader at Fletchers with over 15 years' experience dealing with personal injury; specialising in clinical negligence since 2014.
She has a particular interest in deceased / preventable death claims, pregnancy and birth claims, orthopaedic injuries, psychiatric injuries and group action work.
Amy's caseload specialises in claims valued up to around £200,000. She is extremely passionate about how every Claimant, no matter how big or small their claim is, should have the access to legal representation having suffered clinical negligence.
Job Titles:
- Solicitor
- Associate, Head of Medical Negligence
Andrew is an experienced solicitor with over 20 years post-qualification experience, working in personal injury and clinical negligence. He has experience of dealing with a wide variety of clinical negligence matters and has progressed claims from initial instructions right through to Trial hearings at Court.
As one of the Heads of our Medical Negligence Team he is part of our leadership team, supporting and supervising our skilled teams in the progression of their cases.
Job Titles:
- Associate
- Senior Solicitor
- Clinical Negligence Solicitor
Having joined Patient Claim Line in 2017, Bilal is a Clinical Negligence Solicitor with extensive experience in the medical negligence field. He has recently qualified as an internationally and nationally accredited mediator, recognised by the Civil Mediation Council, International Mediation Institute and Chartered Institute of Arbitrators. Bilal has been recognised for his excellent client work, having received the ‘Customer Award' at our annual awards evening.
Having had continuous exposure to medical negligence claims throughout his career, Bilal has developed a large skillset, enabling him to bring matters to time-efficient, amicable solutions. Bilal completes a formal assessment of each case and strategically plans the progression of the case, ensuring all cases within his team run smoothly and that our customers receive the justice they deserve.
Bilal was also the recipient of the Customer Feedback Champion award in 2019.
Charlie Hayward is a Trainee Solicitor working in our catastrophic clinical negligence team. He has over 7 years' experience working in serious injury and clinical negligence practice and litigation and is mainly instructed in cases involving spinal cord injury, brain injury, birth injury, loss of vision and delays in diagnosis of cancer. He actively assists senior lawyers in multi-million pound claims. Charlie takes a forensic approach to matters and has a keen eye for detail. He prides himself on his ability to communicate clearly, and in his ability to build strong relationships with clients, experts and other lawyers.
Charlie has been with us since 2016 starting on our Trailblazer Solicitor Apprenticeship scheme. He has progressed through the firm working in a range of roles including as a Paralegal, Assistant Litigation Executive and Litigation Executive, and is now on the verge of qualification as a Solicitor.
Charlie is currently completing a Masters Degree (LLM) in Advanced Criminal Litigation, Advanced Dispute Resolution and Advanced Clinical Negligence and Personal Injury. He has experience volunteering in the criminal justice system, and is responsible for the safeguarding and welfare of children at a large grassroots football club in Merseyside.
Job Titles:
- Head of Medical Negligence
- Partner & Head of Group Action Claims
- Partner, Head of Strategy and Legal Operations
Christian is Head of Medical Negligence at Patient Claim Line and has specialised in clinical negligence claims since qualifying in 1998; having dealt with a wide variety of claims throughout his career. He is also featured in the Legal 500 as a recommended claimant solicitor in the North West.
Christian qualified as a solicitor in 1998, specialising in clinical negligence. From 2010 onward he has had a particular interest in gynaecological and urogynaecological claims, having represented several hundred claimants in the George Rowland Litigation against the Liverpool Women's and Aintree Hospitals. This investigated the treatment given to women in the Merseyside area over several decades, and in particular focused on the introduction and development of mesh into the UK in both the treatment of stress urinary incontinence and pelvic organ prolapse. The development of this area involved pursuing claims under a unique ADR protocol with the NHS and also looking to develop the current thinking on the valuation of compensation for complex urinary symptoms. He has successfully recovered hundreds of thousands of pounds in compensation on behalf of my clients.
Christian was also involved in setting up and chairing a Claimant Support Group for those involved in the Rowland litigation, which provided a discussion forum for the many women who were left isolated and damaged by negligent gynaecological treatment. He now co-ordinates the firm's mesh claims and has delivered training and commented extensively on the medico-legal implications of urogynaecological / mesh complications. He is a member of APIL, Liverpool Law Society and Legal 500 recommended.
Specialising in orthopaedic and gynaecological claims, Christian leads our Group Action Team, helping claimants seek justice.
Claire is an Associate and Solicitor in our clinical negligence team. With a background in serious injury claims, Claire later decided to move into the clinical negligence field, where she specialises in claims involving birth injuries, brain injuries, and spinal cord injuries.
Now, her caseload often involves complex medical issues that have left her clients with lifelong injuries. But Claire finds great reward in achieving compensation that will ultimately allow people to rebuild their lives following clinical negligence.
Claire is driven by her passion to support her clients, and by extension, their families; through what can only be described as one of the most difficult and challenging times of their life. As a naturally empathetic person, Claire is able to build strong relationships with her clients, guide them through the legal process with ease, and create a strong sense of security and trust along the way.
In addition to this, one of the biggest drivers for Claire is the fact that she can use her expert legal skills and experience to obtain excellent compensation for her clients. All of which helps to ensure that their future is secure, and they can move forward upon the completion of their claims.
Job Titles:
- Chartered Legal Executive
Daniel is an incredibly respected and knowledgeable Chartered Legal Executive with over 8 years' experience, dealing with complex and catastrophic clinical negligence cases.
Job Titles:
- Senior Solicitor
- Solicitor
Darren is a solicitor with over 20 years experience in complex and high value personal injury and medical negligence claims. He only acts on behalf of injured people, those that represent them (for example, parents in the case of children and ‘Litigation Friends' in cases where the injured person does not have the mental capacity to understand the litigation process) and their families in instances where the accident or medical mistake has resulted in death.
Prior to taking a mid-career sabbatical break, he was a member of the AvMA (Action against Medical Accidents) Specialist Clinical Negligence Panel (a nationally recognised accreditation of quality and experience). He is proud to be a member of our highly talented and successful Multi-Track / Serious Injury Clinical Negligence team.
Darren has expertise in all forms of medical negligence and accident claims including cerebral palsy and other birth injuries, foetal abnormality cases, brain injuries, high value orthopaedics, neurological injuries such as spinal injuries, delays in diagnosis of carcinoma, plastic surgery and psychiatric management. I act for infants, young people and adults.
Member of the Specialist Clinical Negligence Panel (a nationally recognised accreditation of quality and experience).
Job Titles:
- Hospitals NHS Foundation Trust
Job Titles:
- Team Leader
- Partner, Head of Medical Negligence
Emma is a team leader and a senior solicitor at PCL; she leads a team of junior and senior lawyers. As the senior solicitor within her team, Emma is accountable for the progression of cases to the point of settlement or issue. She completes formal assessments of each case and strategically plans the progression of the case, ensuring all cases within her team run smoothly and our customers receive the justice they deserve.
Job Titles:
- Associate, Head of Medical Negligence
Fiona joined Fletchers in 2015 and has over 15 years of experience in personal injury and medical negligence claims. As a team leader, she is dedicated to supporting and advising her team and the clients she acts for.
Job Titles:
- Associate
- Senior Solicitor
- Solicitor
- Team Leader
Francesca Paul is an Associate, Senior Solicitor and Team Leader within the Clinical Negligence Department. She is one of the driving Solicitors in the Group Litigation Team dealing with this niche and specialist area of work that Fletchers undertakes.
Francesca previously worked in Nottingham, dealing with Group Action work. She now works at Fletchers, bringing with her those years of experience heading up a team of 10 people. Francesca is involved in the early identification of potential new Group Litigation Work and analyses information from the collective pool of new enquiries into the business, of which there are hundreds per week looking for hot spots or recurrent issues which might suggest a potential pool of Claimants.
One of the highlights for Francesca and her team is that they have successfully recovered over a million pounds in compensation for clients who have received treatment from a single orthopaedic surgeon who was operating in the Colchester area. Her role requires a specific set of skills, patience and a forensic approach to detail whilst being able to see the wider picture.
Francesca has previously acted for a claimant in a case that reached the Supreme Court in the case of NA v Nottinghamshire County Council.
Job Titles:
- Associate & Clinical Negligence Solicitor
Gemma joined Patient Claim Line in March 2015 and works as a catastrophic injury solicitor on high value and complex cases with clients who have suffered injuries including traumatic brain injury, amputation, paraplegia, complex orthopaedic, nerve damage and fatalities. She works closely with the in-house Court of Protection Team representing clients who lack capacity and require a deputy.
Gemma is involved with her client's life when they are at their most vulnerable developing trusted relationships with clients and their families. Gemma's personality puts her clients at ease and her skills and experiences reassure them that they are in safe hands. Alongside her legal role, Gemma has been active in assisting several charities including Headway Central Lancashire, Spinal Injuries Association, and the Brain Charity. She also believes in supporting those entering the legal profession and provides mentoring.
Job Titles:
- Director of Medical Law Services
Georgia is one of our Directors of Medical Negligence and has an impressive wealth of knowledge. She has over 15 years of legal experience and is responsible for overseeing the whole medical negligence team.
Georgia prides herself on the development of her team and aims to ensure that everyone in the department shares the same passion, tenacity and drive to get the best possible result for the injured patient.
Georgia is in charge of the day to day operational running of our largest medical negligence department, working hard to ensure a self-sustainable future for the team. Georgia is heavily involved in developing Fletchers' nationwide reputation as medical negligence experts, alongside ensuring that all of our cases are dealt with the utmost efficiency and professionalism.
Job Titles:
- Associate
- Senior Solicitor
Hannah joined our Medical Negligence Department in February 2017, managing with a wide-ranging caseload with a particular interest in fatal claims.
Now, as a Senior Solicitor, Hannah supervises and develops junior members of her team and takes immense pride in delivering excellent client care and establishing a rapport with her clients to provide support throughout the claims process.
Job Titles:
- Partner
- Senior Solicitor
- Team Leader
Iain is a senior solicitor and team leader, managing a team of lawyers and handling his own cases. He and his team specialise in catastrophic clinical negligence cases and he has recovered tens of millions of pounds in compensation for clients.
Iain is predominantly instructed in claims exceeding £1million, usually in relation to brain injury, spinal cord injury and amputations. He practices almost exclusively in the High Court and is a solicitor-advocate. Iain has obtained many multi-million-pound settlements, either by way of a lump sum and/or annual payments. He consistently achieves significant settlements on exceptionally complex claims.
Job Titles:
- Solicitor
- My Agent
- Trustee of Warrington Youth Rowing
Jennifer is a Solicitor who specialises in Medical Negligence. Jennifer has worked in Medical Negligence across the North of England and joined the Manchester office in 2018. Jennifer has a recognition of the suffering that customers have already been through and the support that they may need through their claim and prides herself on giving the very best customer service. Jennifer works in team 14 and has a wide range of experience, particularly in delayed diagnosis of cancer claims, shoulder and eye injuries.
Outside of the office Jennifer is a Trustee of Warrington Youth Rowing, a charity which currently works with children receiving pupil premium in over 20 schools across Cheshire and Merseyside. The charity aims to help the participants to develop a wide range of life skills such as time keeping, team work and commitment as well as improving their self-confidence.
John has worked in the law since 1989, starting as a junior clerk and has dealt with virtually every type of litigation (and non-litigation) over the years, presently specialising in complex clinical negligence cases. Using only the best barristers and experts, his caseload typically involves cases valued over £100,000 but takes a special interest, regardless of value, in the more difficult and complex cases and actively encourages Defendant Trusts and their solicitors to engage in ADR, undertaking his first successful mediation 15 years ago. Former voluntary pro-bono legal adviser to Age Concern in Southport.
Julie O'Connor's death must not prevent women taking smear tests
Job Titles:
- Associate, Senior Solicitor & Specialist Litigator
Kate is a Clinical Negligence Solicitor with over a decade of civil litigation experience.
Having joined the business in 2016 as a Solicitor/Specialist Litigator in the Medical Negligence Department, she was quickly recognised, both internally and externally, for her solid performance, high technical skills in civil litigation and excellent customer care. Thereafter, she joined Serious Injury Clinical Negligence Team specialising in high value amputation cases, brain and spinal injurie s, but also ophthalmic, paediatric, colorectal, neurological and neurosurgical matters; orthopaedic, obstetrics and gynaecological, and complex fatal incidents.
Kate's Team is a designated Team to deal with amputation cases. She has close affiliation with the Amputation Foundation and enjoys charitable work and fundraising. Kate is also involved in the Amputation Campaign, working closely with a panel of specialists in the field on a bespoke prosthesis provision and support for an individual, in order to raise wider awareness.
Kate is a multiple nominee for the Lawyer of the Year Award.
In addition, she was ranked in the Legal 500 as one of only three Medical Negligence Lawyers in the North West in the Rising Star category in 2019 and retained her status since.
Kathryn is one of our Senior Solicitors and has over 11 years' experience in the field, with both defendant and claimant claims.
She manages a team of junior and senior paralegals, ensuring cases are running smoothly throughout her team.
Job Titles:
- Associate
- Chartered Legal Executive
Katy has 19 years' post-qualified experience of medical negligence and personal injury work, and has progressed numerous cases through the court process to trial. She provides high quality work for the clients that she represents, having good attention to detail and technical knowledge. Katy prides herself on developing excellent relationships with both her clients and their families, wanting to reassure her clients and restore faith following the trauma that they will have experienced whilst securing the best possible outcome.
Whilst Katy deals with a variety of clinical negligence cases, she has a keen interest in orthopaedic, cosmetic surgery and also paediatric cases. Aside from her legal cases, Katy is working with the Clinical Negligence department to encourage and assist colleagues with training and experience in litigation. One of her more notable cases involved the Court of Appeal, with the defendant appealing the judgement given by the County Court. Permission to appeal was rejected and her client successfully received over £350,000 compensation. Katy works with the Lawcare Charity as a Peer supporter, providing advice and support for people within the Legal community and working on a one-to-one basis with struggling Lawyers. She is also a keen promoter of supporting mental health within the workplace.
Job Titles:
- Associate & Birth Injury Solicitor
Job Titles:
- Senior Litigation Executive
Described by The Legal 500 as "a superstar", Michael leads a team working on some of the most complex cases for our seriously injured clients.
Job Titles:
- Associate & Senior Birth Injury Solicitor
Job Titles:
- Director of Medical Neglience
- Director of Medical Negligence
Job Titles:
- Agnes Hunt Orthopaedic and District Hospital NHS Trust
Job Titles:
- Partner, Head of Medical Negligence
Job Titles:
- LEWISHAM and GREENWICH NHS TRUST
Job Titles:
- Associate, Head of Medical Negligence
Job Titles:
- Partner
- Partner, Senior Birth Injury Solicitor
Trevor leads our Birth Injury Unit, supporting his team in securing life-changing settlements for families affected by birth injury.