DETECTIVE DESK ® - Key Persons
David is an accomplished professional with over 30 years of experience in software development, education, and training. His extensive knowledge and expertise in providing high‑quality support to customers make him an invaluable member of our team. Prior to joining our company, David was an educator, further demonstrating his passion for education and knowledge sharing.
As the Head of Support Services, David oversees all support operations, ensuring that his team delivers exceptional service to our customers. He is a natural problem-solver, always seeking ways to improve and optimise our support services. David's ability to build strong relationships with customers is a key factor in their loyalty and satisfaction with our company.
In addition to his professional accomplishments, David is known for his collaborative and approachable personality. His commitment to excellence and dedication to his team's success make him an asset to our company.
Job Titles:
- Chief Information Security Officer
James is an experienced entrepreneur and technology leader with a passion for SaaS. Originally from Perth, Western Australia, James started working on personal software projects at a young age, which fueled his passion for software development and technology. After completing his studies, James moved to United States, and later, Silicon Valley in the mid-2000s where he worked on a variety of start-up projects, most of which were acquired by some of the biggest names in tech.
After his time in the US, James shifted his focus to the Australian data market and founded Detective Desk, a leading provider of data solutions in Australia. Under James' leadership, Detective Desk has evolved from a plucky start-up into the comprehensive search tool and lead contender it is today. His vision and dedication have been instrumental in the company's success, and he continues to drive innovation and growth as they strive to be the best in the industry.
More recently, James has taken on the role of Chief Information Security Officer at Detective Desk, where he is responsible for leading the company's overall information security strategy. In this role, he promotes a culture of role‑based security within the organisation and ensures that the company's data is protected at all times.
James is dedicated to designing and maintaining a robust security framework, which is crucial in protecting the company's physical and digital information assets and staying ahead of the latest security threats and technologies. He places a strong emphasis on data integrity and security, recognising their importance in the company's continued success.
James' expertise and leadership have been essential to Detective Desk's growth and success, and his ongoing commitment to innovation and security will continue to drive the company forward.
Sam is a seasoned professional in the Banking and Finance industry with over 17 years of experience in both public and private collection agencies. Originally from New Zealand, he has lived and worked throughout Australia for over 30 years. Sam has a wealth of knowledge and experience in building high-performing team cultures and managing change within organisations. He has achieved revenue records through innovative bulk campaign strategies, data washing, and automated debt collection workflows.
As the CEO of Detective Desk, Sam is dedicated to driving the success and growth of the organisation. He has a strong track record of driving business growth and profitability, and has developed and implemented strategic plans to achieve these goals. He works closely with his team to create operational strategies aligned with the company's long-term objectives and builds and maintains relationships with key stakeholders such as the executive team, clients, and customers.
Sam has also been instrumental in improving staff retention and site culture through reward and recognition programs and career development pathways. His leadership has resulted in a team of motivated and dedicated professionals who are committed to delivering excellent service to our clients.
Sam is committed to modernising Detective Desk's products and services, transforming and expanding the business, and enhancing our existing marketing capabilities. He is passionate about driving progress and innovation, and leads the organisation into new markets and implementing impactful change initiatives.
His vision for the company is to become the market leader in data solutions and to provide our clients with innovative and reliable services that exceed their expectations. With his extensive experience, dedication, and leadership skills, Sam is a valuable asset to the Detective Desk team.
Toni is a highly experienced financial professional with a strong background in accounting and management. She is a Certified Public Accountant and holds a Bachelor's degree in Accountancy from Angeles University Foundation and a Master's degree in Management from the University of the Philippines.
With over two decades of experience in the field, Toni has held various positions in the finance industry. Prior to joining Detective Desk, she worked as a Branch Accountant for a government-owned bank for a number of years before transitioning to the academic world where she held the position of College Instructor at Angeles University Foundation, and currently serves as the Program Chair for Accountancy.
Toni's wealth of expertise and experience makes her an invaluable asset to Detective Desk. Her financial management and accounting skills, combined with her passion for teaching, ensure that the company's financial operations are in capable hands.