HYDESAILSDIRECT

We sincerely apologize for being slow to respond to your email and for worrying you. Even though we delivered the sail within the promised time frame of 4-6 weeks, we clearly missed our goal of excellence and responsive customer service. We have reviewed how we handled our communications after we get measurements from customers, and have made changes to address this issue... Ours was quite a complex order, non standard rig on a rare boat. Only 8 built, and we wanted a mast head gennacker on a bow sprit on a 3/4 rig. And a 105% jib on what is normally a self tacking arrangement ( which st best is about 95% J) The gennaker was perfect . The jib ended up tooo big in the J dimension, it couldnt be used without reefing Rather than cutting the original to fit, Hyde built a brand new sail. It arrived in just 4 weeks. This one fits perfectly and the boat is a lot faster in and out of tacks. I know where I'm going for sails in future , Judy and her team are the best... This was my first time..