DE COMMUNICATION
Updated 42 days ago
DE Communication focuses on providing an edge over other business solutions with the use of latest technology, strengthening your brand awareness and developing customer loyalty... As a leader in the contact center market since our founding, DE Communication offers highly reliable, scalable communications-centric solutions that can improve customer service and help companies compete more effectively. Our Contact Center Suite creates a single integrated customer queue, regardless of the type of media or modality, including voice, video, email, chat or social media, and delivers a highly personalized customer experience. The tight integration of our contact center applications has allowed us to change the nature of a contact center from the previous approach of routing customers to agents and self-service applications, often with a loss of customer information or context, to a model where we use session management to bring customer service people and applications from around the..