MWS

The MWS Apps division of the MWS Group was formed in 2014 to develop innovative contact centre software. DigiDesk was developed to provide a full contact management solution, across voice, email, chat and social media channels. We have subsequently added SMS and web channels to the portfolio... The MWS Group has a number of channel partners, that deliver our innovative CSAT, SOCIAL and full DIGIDESK applications out to third party clients. We have a comprehensive partner programme, offering compelling rates, full platform training and proactive pre / post sales support... Whether your customers choose to contact you via telephone, email, chat or social media… We provide a single platform to effectively manage your customer engagement. Agents can work across channel, with a universal queue and threaded history.

Also known as: MWS Group

Primary location: London United Kingdom