TNC - Key Persons


Beverly Ragan

Job Titles:
  • Human Resources Manager
Originally from Collinsville, Illinois, outside St. Louis, Beverly moved to Texas following her parents' retirement to San Antonio. The youngest of seven children, Beverly says that family, sports and military service are cornerstones of her life.

Carla Western

Job Titles:
  • Community Relationship Manager
Carla is originally from Sioux City, Iowa, and spent 20 years in the Air Force working in Administration. Before starting at The Neighborhood Company in 2022, she worked as a model attendant for a homebuilder in Vintage Oaks. Carla Western is originally from Sioux City, Iowa, and spent 20 years in the Air Force working in Administration. Before starting at The Neighborhood Company in 2022, she worked as a model attendant for VEHomes, which is now Landsea Homes, in Vintage Oaks. Once they closed their model home, Carla was looking for a new opportunity and found The Neighborhood Company. She is excited to be a part of the team helping owners with their inquiries, including amenity access and reservations. She works hand in hand with our Director of Customer Service. Carla and her husband, John, have been married for almost 27 years and they have three daughters. Jenifer, the oldest, has a 5-year-old son, Macklin. They also have twin girls, Jessica and Brooke, who just finished college at Texas State in nearby San Marcos. Family time at their lake house, exploring wineries and breweries in the Texas Hill Country and golfing with her girlfriends fill her weekends and time away from the office.

Cathy Rogers

Job Titles:
  • Community Manager, CMCA, AMS
Cathy comes to us from Hawaii and is now landlocked in Cibolo, Texas due to a military move. Prior to working in property management, she worked in Washington DC on Capitol Hill and volunteered extensively at San Antonio Military Medical Center (SAMMC/BAMC).

Cesar Alvarado - COO

Job Titles:
  • Community Manager
  • Director of Operations
Cesar's storied career includes decades of project and property management. From his 11+ years of commercial property management, to his project management skills as a procurement manager on a renewable energy project and designing and building OSP fiber networks…

Christy Granatir

Job Titles:
  • Community Relationship Manager
After founding and running her own business for many years, Christy decided if she was going to work for another company, it would be another woman-own company! In 2023, Christy joined The Neighborhood Company's customer service team to put her people skills to work.

Eunice Sowers

Job Titles:
  • Amenity Reservation Coordinator
Eunice joined The Neighborhood Company in 2022 as our Amenity Reservations Coordinator. She equips our owners with the necessary details to properly reserve a community amenity, as well as ensures they understand what the HOA/POA provides versus what they must provide.

Heidi Krasner

Job Titles:
  • Director of Customer Service
Heidi joins the team after 27 years working in healthcare. She was the Clinical Nurse Manager at a major hospital system in Chicago, IL. Heidi Krasner joins the team after 27 years working in healthcare. She was the Clinical Nurse Manager at a major hospital system in Chicago, IL. Heidi is able to use her problem solving and relationship building skills she learned from managing a hospital to property management. Heidi and her husband, Barry, moved to New Braunfels in 2020 and have loved the Hill Country ever since. Heidi and her husband have 2 grown boys. "I love how each day brings new problems for our team to solve and approach. I also have the opportunity to meet new people each day and share with them what we do as a company"

Janet Guerra

Job Titles:
  • Administrative Support Specialist
Janet comes to The Neighborhood company after years of being retired. To jump back into the workforce one of her non-negotiables was a good group of people to work with. It also doesn't hurt that the office is just a few minutes drive.

John Needham

Job Titles:
  • Compliance
  • Neighborhood Company Property Manager
John spent decades in the food industry, managing restaurants and also owning one. That experience set the table for a part-time career during semi-retirement at The Neighborhood Company-one that is equally based on customer service. John Needham spent decades in the food industry, managing restaurants and also owning one. That experience set the table for a part-time career during semi-retirement at The Neighborhood Company-one that is equally based on customer service. Formerly from Massachusetts and the product of a military family, John shares nine children and eight grandchildren, as well as a passion for property management, with his wife and fellow Property Manager at The Neighborhood Company, Sally Needham. "I love the variability of the job," said John, who can be found at all the communities, doing "whatever needs to be done, from managing pool maintenance to talking to property owners about compliance issues. And I love using the skills I developed working with people over the years. Every day I get to use those skills to help someone."

Laura Ficco - President

Job Titles:
  • Owner
  • President
With over 35 years in various roles in real estate development, this mother of two grown daughters started The Neighborhood Company after identifying a need for a higher level of customer service in the property management industry.

Lisa Burnthorne

Job Titles:
  • Insurance Administrator
Lisa joined The Neighborhood Company in April 2022. Prior to joining us, she worked as a Payroll Supervisor for the County of Madera. Lisa has 15 years of governmental accounting experience and during her employment with the County she worked in Accounts Payable, Accounts Receivable, and managed their payroll.

Michelle Miller - CMO

Job Titles:
  • Vice President of Marketing
Michelle has over 20 years of experience focusing on brand management across all things touching marketing and communications. From event planning, website revival, internal and external communication to social media, her background in graphic design enables her to add creative flair in the process.

Monique DiBonaventura

Job Titles:
  • Lifestyle & Communications Coordinator
Joining the Neighborhood Company in October 2022, Monique comes from a marketing and events background with years of experience within Homeowner Associations. Creating and editing community newsletters is one of her passions. She loves connecting with the community and neighbors and sharing their stories and what makes their community special. She is excited to bring her experience and knowledge to TNC and the Marketing Team. Monique lives in New Braunfels in a very loud house with her husband, two sons, and two dogs.

Sally Needham

Job Titles:
  • Accounting - Resale & Accounts Payable
With more than two decades of property management experience, Sally brings a unique set of skills to The Neighborhood Company. While Sally loves that, "No two days are the same," her ongoing responsibilities include all aspects of accounting under the umbrella of property management.

Tate Johnson

Job Titles:
  • Director
Tate's career is a synergy of highly-accomplished military service and successful entrepreneurial ventures. His 26-year career in the United States Air Force covered a vast array of experience and leadership roles, culminating in a distinguished, highly decorated and honorable service commitment. Tate Johnson's career is a synergy of highly-accomplished military service and successful entrepreneurial ventures. His 26-year career in the United States Air Force covered a vast array of experience and leadership roles, culminating in a distinguished, highly decorated and honorable service commitment. Tate's portfolio encompasses extensive experience in managing operations, technology, personnel and policies; which segued seamlessly into the private section. Co-founder/owner of Possum Belly Enterprises dba Hell Fighters Kitchen, #1 oil field catering service company, servicing austere oil field locations across the southwest region. Tate's extensive experience in operations, organizational management and passion for creative solutions provide remarkable value towards his role as Director for The Neighborhood Company. Tate and his wife Laura live in the Texas Hill Country and have 3 amazing children (Lauren, Logan, Landon). Tate serves on the board of local philanthropies and enjoys every opportunity to be with his family & friends. In his spare time, he enjoys hunting, fishing and golfing!

Tina Redanz

Job Titles:
  • Accounting - Budget & Audit Compliance
Tina brings over 35 years of experience to our accounting team. She has an extensive background in both the public and private accounting sectors as well as 15 years of business software consulting.