CRITICAL SUCCESS SOLUTIONS - Key Persons
Alexander Pirozzi joined Critical Success Solutions in the role of Business Manager in 2016.
Since then, he has worked closely with Managing Director Fleur Hannen on key components of the business and enjoyed supporting its growth from a six-consultant team to the 30+ team members we work with today.
Alex has over eight years' business management experience in various industries and works with Critical Success Solutions in Client Engagement, Accounts, IT, HR and Project Management. He is constantly guiding his team to offer straight forward, common sense solutions to clients.
Cara joined Critical Success Solutions in July 2018 working alongside the Managing Director and Business manager to develop innovative strategies and processes as well as supporting the team with Administration, Education, Development and HR.
With over 10 years of experience in administration in fast-paced environments, Cara is passionate about helping people and putting the skills she has developed over the years into practice by providing support to Management and Team members.
Job Titles:
- Director, Specialist Adviser
Catherine Thorpe is a workplace relations and human resources practitioner, primarily assisting and supporting employers within Aged Care, Community Services, Health and other service industries, both NSW based and nationally. She has done so since 1995 and travels to provide services as and when required.
From 2005 to date, Catherine has run her own consultancy, working with both public and private sector providers. She has also held and supported senior leadership positions within various organisations including NGO's, not-for-profits, for-profits and community services, as well as Boards, CEOs and executive teams. With extensive experience in providing HR and IR advice, information and advocacy, Catherine is an Employee Relations Specialist, an HR generalist and strategist, proficient in all stages of employment. Most recently, Catherine has been deeply involved in assisting organisations and centres within the accreditation and compliance space.
Job Titles:
- Registered Nurse
- Senior Consultant
Christine Graffiti is a Senior Consultant Registered Nurse with over 20 years' management experience in the Health, Retirement Living, Aged, Disability and Home Care sectors. Christine developed her experience whilst working as Manager, Regional Manager and Chief Executive Officer with private and non-for-profit organisations. Christine has in-depth knowledge relating to risk, compliance and performance and is currently engaged by Bannister in Home Care in the position of Company Director.
Job Titles:
- Registered Nurse
- Senior Consultant
Christine is passionate about transformational leadership and can add value through:
High level problem solving
High level communication
Initiating and guiding strategic business development
Transformational leadership
Job Titles:
- Consultant / Registered Nurs
Extensive nursing experience spanning over 30 years, having held a variety of positions including RN Consultant, Care Manager, CNS, Educator and Senior RN, across a range of public and private health organisations. Possessing strong clinical assessment skills and understanding of the Legislation, Standards and Guidelines pertaining to compliance within the Aged Care sector, I am able to provide clinical leadership and guidance to effectively meet the needs of elderly aged care Residents and Providers.
Deborah Gardiner has undertaken consultancy and special projects in the aged and home care industries through her company Agile Pathway P/L. She has been in corporate services roles for over 30 years including senior positions and Boards within the public sector.
Fleur's previous professional titles include Managing Director, CEO, Director of Care and Compliance, General Manager of Operations, GM of Business Services, Administrator and Nurse Advisor for the Department of Health, and External Assessor for the Australian Aged Care Quality Agency. She is passionate about the continual improvement of the Aged Care and Disability sector, which I first encountered in my early career as a Registered Nurse.
Her unique career experience has positioned Fleur to offer insights for Aged Care and Disability Service Providers as she has literally walked in their shoes.
Kylie is a community sector professional with over 25 years management experience in the community services and health care sector for both NGOs, Government and Statutory Authorities.
In addition to establishing and managing state-wide health initiatives, disability and aged programs, and social inclusion initiatives, Kylie is a highly effective trainer and presenter. She has managed and delivered community-based dementia education programs for mainstream and indigenous communities for the State and Commonwealth Governments.
Specialising in project management, Kylie has developed new NSW programs, managed large-scale reform projects related to business improvement, whole of State Cancer screening projects, change of Government process projects and has implemented new Government initiatives.
"With a passion for creating effective supportive workplaces, I specialise in developing organisations to their full potential through strategic planning, reform, innovation and integrity, working with teams to promote equity, growth and staff engagement."
Job Titles:
- Consultant / Registered Nurs
I have over 35years experience as a nurse, first working as a carer and then gaining my RN in the UK. On returning to Australia I worked in Neurosurgery in Gold Coast Hospital and also worked in theatre as a scrub scout. I have many years experience in Aged Care as an RN and moving up to Clinical Care Manager where I maintained ACFI and passed many Validations. I moved my way up to Residential Care Manager and have gone through and passed many Accreditation's. In the last few years I have become a Consultant for a progressive company and I respect their work ethic and values. With CSS I have worked for many aged care facilities as CM, RSM and Nurse Advisor and I have been part of our team that has successfully overturned sanctions. The feeling of satisfaction I have when I leave a facility knowing I made a difference.
Job Titles:
- Consultant / Registered Nurs
Job Titles:
- Consultant
- Registered Nurse
When I commenced my nursing training, one very important piece of advice given to us all was to care for everyone as if they were your mother or father or someone you love. I have never forgotten this.
I enjoy mentoring RNs and care staff, particularly beginner RNs moving into the world of aged care. Teaching RNs and care staff how to "go back to the basics", and the importance of knowing everything they can about their residents, can be very rewarding, especially when you see some "light bulb" moments. I like focusing on Person Centred Care, particularly in the care of people living with Dementia.
I have completed the UTAS Understanding Dementia and Preventing Dementia MOOCs in recent years, and continue to do DTA on-line courses to keep up-to-date on Best Practice in Dementia care.
In the CSS team, I have also worked at a number of sanctioned facilities, completed desktop reviews of clinical care, helped develop a library of Toolbox Talks on a variety of clinical topics for Care staff, and participated in the development of clinical policies for ACIB.
I have had 14 years' experience in aged care nursing from registered nurse on the floor to managerial positions. I have worked in various states including Western Australia, Tasmania, New South Wales, Victoria and Queensland. I have undertaken metropolitan, regional, rural and remote nursing placements and have appreciated the experiences learned from these placements and the different challenges each environment confronted. I have care management experience in Queensland and New South Wales and enjoyed the knowledge and accomplishments these positions taught me both professional and personally. My experience includes clinical care coordination, auditing, staff management, education development and training, mentoring, ACFI and coordination of new graduation programs. My passion is ensuring registered nurses and care workers are committed to best practice and outcomes for the consumer.
Susan Adamczuk is a Consultant for CSS, the reason she chose to work with CSS is the calibre of the team, the leadership and experience held within and the proactive contemporary approach to not only support but also its responsiveness and ability to pivot within a rapidly changing environment and requirements for the Australian aged care sector.
Susan is an experienced Registered Nurse holding a BHSc and MPH, who has worked as a nurse academic as well as a senior operations manager within the aged care sector. Her passion lies in creating strong and robust teams, to use contemporary evidenced based tools to understand risk in the aged care setting and respond to it in line with the expectations of the consumer, the health , allied health and other support workers, the organisation, the community and legislative requirements.