CONVERSATIONS

Critical Conversations are the narrow path to getting what really matters done. They are the conversations that address the real issues without power games, pretense or distortion of facts. They bring together each and every person's knowledge and perspectives as well as their questions and doubts. The result is a shared pool of information and understanding from which insightful conclusions are reached and meaningful commitments created... When these authentic learning conversations do not take place, or are left incomplete, organizations stagnate, miscommunications, mistakes and customer dissatisfaction surge. That's when people become demoralized and organizations are easily blinded-sided by unexpected events. In short, when the necessary critical conversations are not held, it translates directly into poor performance... The way an organization handles critical conversations, i.e. , those that really matter but may be difficult to initiate, determines how well it can respond to..