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Please ensure your FTP software is set to passive mode. This is often located in preferences, or in the connection dialogue box... Web domain name registration and hosting solutions with fast, multiple Domain Name search, registration and management system. Plus Broadband, Dedicated Servers, Ecommerce, Email and Website Builder solutions... The following general hosting instructions apply to all standard hosting accounts. For specific instructions relating to your web space, please refer to the hosting instructions email received at the time of purchase or log-in to your Control Panel.