OFFICE OF THE COMPLIANCE ADVISOR

The Office of the Compliance Advisor Ombudsman (CAO) is the independent accountability mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA), the private sector members of the World Bank Group. CAO reports directly to the President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects... CAO helps address the concerns of communities who believe they are affected by IFC/MIGA projects with the aim of improving social and environmental outcomes on the ground... The information in this toolkit is for reference purposes only and is meant to serve as a guide for users that want to develop a grievance mechanism. CAO, in consultation with experts in this field, prepared this toolkit to serve as a starting point for users to develop a..

Primary location: Washington United States