COMMUNITYAPPOINTMENTS

Since its formation in 1997, Active TeleSource has focused on building a center of excellence in customer care working with industry leaders in regulated industries. This approach has driven the company to invest in developing the people, the technology, systems and processes that meet the unique requirements of organizations that have high standards of state and federal compliance. Active TeleSource (ATI) currently has 250+ call center agents providing professional, outsourced solutions specializing in customer care and customer retention programs. ATI is actively involved in the utility industry and works with multiple award-winning public and private utilities as well as Community Action Agencies. Our core service offerings include hosting customer facing payment processing and specialized IVR (interactive voice response) and web-based programs for customer self-help and Energy Assistance. ATI's policies, procedures and networks are independently audited to meet PCI-DSS, SSAE 16..

Also known as: Active TeleSource, Active TeleSource, Inc.