ICS - Key Persons
Lead Auditor in OHS ISO 45001:2018 & ISO 19011:201 - SAI Global; BSBAUD411 Participate in quality audits; BSBAUD511 Initiate quality audits; BSBAUD512 Lead quality audits; BSBAUD513 Report on quality audits; Exemplar Global- OH 45001; ICAM Lead Investigator Training; Exemplar Global-AU Exemplar; Management Systems Auditing; Global-TL Leading Management Systems Audit Teams; Cert IV Work Health and Safety; ETACO Awareness Training: ISO 45001:2018, ISO 14001:2015, ISO 9001:2015
Adam is a skilled Consultant with 6 years of expertise in guiding businesses
Qualifications: Higher National Diploma - Business Management; Certificate III, Office Administration
Angela is an expert Sales and Marketing professional with over 25 years' experience, working predominantly within the international market.
Angela has built a successful business and developed her career starting as a sales consultant, working her way to Director of sales.
Having worked with ICS since mid 2017, Angela has worked within most areas of the business, now focusing on Sales, Software Support and Legislation.
Angela manages the administration of the ICS Legislation Update Service, ensuring updates are developed quarterly, managing client expectations and providing software support and training for Monday.com.
Along with the Legislation Service, Angela provides immeasurable support for the ICS Sales team, maintaining the database, creating reports, as well as writing proposals, project details, training documents and marketing materials.
Angela is efficient, positive, and resourceful, nothing is ever too hard. She loves her work and it is evident in the results she produces.
Qualifications: Bachelor of Business, Marketing; Certificate, Direct Marketing
Charlene is a resourceful and dedicated client and account manager with over 25 years' experience.
Likely to be the first person you speak to when reaching out to ICS, Charlene helps navigate the complex landscape of compliance using scoping meetings, proposal run-throughs and product demonstrations.
Charlene is committed to guiding all clients, in their pursuit of growing and developing their business, by understanding the individual requirements and developing tailored solutions which align with their business goals.
All questions, queries and ideas are welcomed by Charlene, nothing is too out there, as she encourages open discussions and process mapping.
Charlene enjoys fostering strong relationships, she maintains contact with clients throughout their projects and provides guidance and support as and when needed.
Charlene has an extremely positive outlook, she is sincere in her approach, understanding and thorough, with the intention of always ensuring ICS deliver high-quality compliant solutions to all.
Job Titles:
- Quality Auditing Associate
Dean is an experienced Quality + Health and Safety consultant with extensive communication and leadership skills He has a sound understanding of business processes, along with production planning skills and precise management of installations and projects, through his knowledge of business improvement methods consistent with LEAN - this is accompanied by thirteen and a half years of disciplined employment with the Royal Australian Air Force With practical experience in manufacturing and defence industries, Dean has been responsible for maintaining quality management systems in accordance with ISO standards Dean has been involved in a number of organisations accredited with ISO 9001 + ISO 45001 and undertaken LEAN training which enabled him to see the benefits of how both of these can improve the operations within organisations He assists clients in the development, maintenance and auditing functions of their ISO 9001 Quality Management systems, plus catering for companies that require assistance with their ISO 14001 Environmental and ISO 45001 WHS Management systems Dean has developed and implement a strategy that will advance the adoption of LEAN methods of manufacturing plus established a culture where all employees understand, support and enthusiastically contribute to process improvements and LEAN implementation.
Frank is a chemical engineer, having applied his technical and process skills
Working for leading JAS-ANZ accredited Certification Assessment Bodies for over 25 years, Frank provided third party assessment services against the ISO-based management systems standards for Quality, OHS and Environment and conducted lead auditing covering a portfolio of Australian and overseas clients at various stages in the certification process in a range of industries such as mining, petroleum, chemical, architectural firms, manufacturing, construction and service.
Frank has provided business improvement consulting primarily in the area of integrated management systems based on ISO9001, ISO45001 and ISO14001 in most industries and sectors.
Qualifications: B.A. (Eng); Grad Dip HR (Qual); Lead Auditor (RABQSA International); Food Safety and Quality Management; Certificate IV Trainer and Workplace Assessor
Heather founded Integrated Compliance Solutions in 2008 with the vision of building a business which was efficient, innovative, flexible and most of all ethical.
Qualifications: Exemplar Global Lead Auditor in Management Systems in ISO 9001, 14001, 45001; ICAM Lead Investigator Training; Certificate IV Work Health and Safety BSB41419; Building and Construction Carpentry Cert III; Observe for the safe operation of plant and equipment around overhead and underground assets - VU21936; Conduct civil construction excavator operations - RIIMPO320F; Train Track Safety Awareness - TLIF2080 Safely access the rail corridor; Safely Access the Rail Corridor - TLIF2080; Provide First Aid - HLTAID003;, Provide cardiopulmonary resuscitation -HLTAID001
After working within the construction industry for 5 years, including both West Gate tunnel and rail crossing projects, Jude decided to take his love of health and safety in a different direction and joined ICS in 2023.
Qualifications: Auditor Training Online AU: Lead Auditor Management Systems; Integrated Management Systems Specialist Qualified. Exemplar Global Lead Auditor in Management Systems in ISO 9001, 14001, 45001. ETACO Awareness Training: ISO 9001, 14001, 45001. Certificate IV in Accounting
Julie has worked with ICS since 2018 as Personal Assistant to Director, Heather Bienefelt.
With the mentoring Julie has received from ICS, she has now transitioned into an ISO Consultant.
Having worked in administration for over 30 years, Julie specialises in organisation, time management, planning and communication.
Julie is passionate about helping people, she loves working with clients to grow, develop and implement ISO into their business. Their success is her success.
As a consultant, Julie works within the standards of ISO 9001(Quality), 45001(Health and Safety) and 14001 (Environmental).
Julie works within a team of skilled consultants to provide gap assessments as well as developing and implementing digital and documented integrated management systems. Her dedication is paramount, with teamwork and enthusiasm being second to none.
Julie's ISO projects have included assisting with developing policies and procedures, creating, and allocating digital documents, setting annual objectives and targets, researching and applying national and state-based legislation, as well as cross-referencing documentation for accuracy and completeness.
AUDITOR TRAINING ONLINE, AU: Auditing Management Systems; Lead Audit Teams; Virtual Auditing; Auditing Management Systems. NZ QUALITY COLLEGE: Traceability and Uncertainty in Measurement for Testing Laboratories; Quality Management Systems Internal Auditing. AUCKLAND UNIVERSITY, NZ: Project Management. MASSEY UNIVERSITY, NZ: Introduction to Sociology; Hematology Laboratory Science. WAIKATO INSTITUTE OF TECHNOLOGY: Diploma Veterinary Nursing
Kelly is a qualified, Exemplar Global Lead Auditor in Management Systems, specialising in ISO 9001:2015. With additional qualifications in internal auditing and uncertainty of measurement (ISO 17025:2017), Kelly is also a volunteer NATA technical assessor and a volunteer committee member for Standards Australia.
More recently, Kelly has undertaken training in the delivery and maintenance
Qualifications: Make.com foundation and basics course, Introduction to Monday.com products, Working with heights and construction induction card.
Starting his career within the construction industry, Lachie made the move to ICS and the world of technology at the start of 2023.
Since joining ICS, Lachie has expanded his IT skills and become an expert in software support for both Monday.com and Make.com, he handles all software support tickets with calmness, and ease.
Lachie works closely with ICS consultants for digital integrated management system projects, including full system developments, documentation transitions to cloud, and ad hoc digital document creations.
Qualifications: Bachelor's degree, Management (Human Resources); Certificate, Business Administration
Naomi is a skilled HR professional with over 10 years' experience developed throughout her career with businesses based in Australia and internationally.
Naomi has a strong knowledge and understanding of developing policies, procedures, relationship building, CRM management and employment relations.
Along with her HR background, Naomi has worked closely within workplace health and safety, compliance, project management, business administration, legislation, immigration, marketing, and strategic development.
At ICS, Naomi provides support to the sales team, assists with interviewing consultants, managing client and consultant relationships and HR administrative support.
Naomi is enthusiastic about her work, has strong attention to detail and endeavours to find the best solutions to problems.
Naomi enjoys the personal growth opportunities provided by ICS - working closely with consultants, developing her knowledge of ISO processes and obtaining feedback from clients.