TECH THE RIGHT WAY - Key Persons
Angelia brings a diverse background to the TRW team. As a certified teacher with a background in Education (Music Minor), she is able to translate highly complex technical concepts into something that is easy for clients to understand. She has helped businesses in diverse sectors both as a managed service provider and by supporting clients in Coworking settings over the past 20+ years. Specializing in project management, documentation, training, and presentations explaining concepts ranging from selling tech services for Shared Workspaces to troubleshooting network issues.
While music is a passion enjoyed for more than half her life, Angelia no longer performs publicly. She has performed as a percussionist with groups and individuals including the Lone Star College Steel Band, Santa Clara Vanguard Drum & Bugle Corps, University of North Texas Gamelan, Gideon Alorwoyie, Poovalur Srinivasan, Fort Worth All Girl Big Band, East Texas State Jazz Band & Steel Band, and other groups.
Instead of learning new music, Angelia now dives into new technologies. She has heavy hands-on experience with phone systems, network equipment, servers (Windows + Unix/Linux-based), website & email servers, databases, website development, access control systems & digital door locks, camera systems, and cabling. This wide knowledgebase and diverse experience allows for quicker resolutions to issues and better overall solutions during project rollouts and software development projects.
Angelia has a key focus on increasing revenue from tech-related services including upselling bandwidth, private networks (VLANs), and special routed solutions to provide direct internet access for clients with a higher level of technology needs.
Blaze Hauser is an accomplished leader in the MSP and technical services fields, leveraging 20 years of experience in IT service management, project management, operations, and systems engineering. As Director of Client Success at Tech the Right Way, Blaze designs integrated, holistic systems that deliver seamless, scalable solutions while fostering optimal operations, stellar support, and clear communication for clients. Acting as the primary point of contact, Blaze ensures exceptional client care and satisfaction.
Blaze holds a Bachelor's degree in Information Technology and a Master's degree in IT Management, complemented by numerous industry certifications. His extensive technical expertise spans network design, cloud systems administration, structured cabling, and NOC operations, making him a versatile and results-driven professional.
Beyond his professional achievements, Blaze is an avid reader of non-fiction, a composer of classical guitar music, and an enthusiast of classic automobiles and travel. His passion for learning and creativity informs his innovative approach to IT, aligning client needs with impactful, long-lasting solutions.
Dennis is a seasoned IT professional, educator, and consultant with more than 27 years of experience shaping the technological landscape for both academic institutions and private organizations. A versatile expert grounded in both theory and practice, Dennis holds a Master of Business Administration (2008) and a Bachelor of Science in Computer Information Systems (2006) from Our Lady of the Lake, where he built the strong, multidisciplinary foundation that underpins his work today.
From his earliest roles to his current engagements, Dennis has consistently demonstrated the ability to design, implement, and optimize complex IT environments. As a Senior Network Engineer, he has managed end-to-end network configurations across diverse operating systems-Windows, macOS, Linux-and virtualization platforms such as VMware, Proxmox, and KVM. His commitment to robust, secure infrastructures is evident in his track record of successful migrations, including a transition from SCO Unix to RHEL Unix coupled with an upgrade of Universe databases from version 10.1 to 11.3. He routinely handles the design and maintenance of data centers, firewall configurations, and the integration of Cisco Meraki solutions.
Dennis's programming expertise spans PHP, .NET C#, Java, JavaScript/TypeScript, and PowerShell, enabling him to navigate a variety of application stacks with ease. He has contributed to numerous development projects, including building and refining CRM solutions, implementing EDI integrations, and developing custom scripts to streamline operations. His adaptability extends to databases such as MSQL, MySQL, and MongoDB, ensuring that data-driven applications remain secure, efficient, and scalable.
Dennis brings a deep understanding of the financial and accounting landscape, demonstrated by his proficiency in utilizing a broad range of enterprise and small-business accounting software. Having worked extensively with well-established platforms such as Hyperion and QuickBooks, he adeptly handles everything from complex financial consolidations and forecasting models to day-to-day bookkeeping and general ledger management. Beyond these solutions, Dennis has also engaged with other robust accounting systems-like JD Edward's One World, Solomon, and Universe-ensuring seamless integrations between front-end applications and back-end databases. His ability to bridge technical knowledge with financial acumen allows him to deliver accurate reporting, streamline accounting processes, and support informed decision-making at every level of an organization.
As the Call Center Director for Phones the Right Way, Heather combines her extensive background in management, administration, and client services with a passion for serving others. With over 20 years' experience, she brings a wealth of expertise in leading teams, optimizing operational efficiency, and ensuring a positive customer experience. Heather's background equips her to effectively manage the Call Center while maintaining a high standard of service and support for both clients and staff.
Heather is a detail-oriented professional with a diverse background that spans Party Planning, Retail Management, and Administrative Assistance. This plethora of experience has honed her ability to multitask at an exceptional level. Her commitment to understanding both clients and operators on a personal level allows her to deliver top-tier service, ensuring a seamless experience for all involved. From onboarding clients to scheduling phone operators, Heather consistently demonstrates a keen eye for detail and a dedication to excellence in every aspect of her work.
Heather is not only a dedicated professional but also a proud mother of five children, a role that has further sharpened her multitasking skills and ability to manage large groups of people. In her free time, Heather enjoys delving into subjects like geology, psychology, and the art of communication, always seeking to expand her knowledge. She also has a deep appreciation for nature, often spending time on long exploration hikes or relaxing at the beach. When she's not in the Call Center, you can usually find her enjoying the outdoors, soaking up the sun.
Inderjit brings a wealth of experience to the Tech The Right Way (TRW) team as a Full Stack Web and Mobile Developer with 15 years of expertise in building enterprise-level applications and online systems. With a deep understanding of databases and full-stack development, he specializes in crafting scalable, AI-driven solutions that transform text into visuals, as well as building smart systems tailored to client needs.
Inderjit's work spans across diverse industries, developing robust online systems and applications that integrate seamlessly into businesses. His expertise lies in designing and implementing cutting-edge solutions for both web and mobile platforms, ensuring that systems meet the highest standards of performance, usability, and innovation.
When he's not creating transformative AI-based solutions, Inderjit dives deep into new technologies, refining his skills and broadening his expertise in areas like database optimization, system architecture, and AI-powered automation. His commitment to innovation and excellence ensures that each project not only meets but exceeds expectations, driving meaningful results for clients.
Born and raised in Houston, TX, Manny has been passionate about technology since childhood, getting his first computer at just 8 years old. This passion led him to pursue a career in IT, where he has been working since 2018. He earned his associate's degree in computer science from HCC and is currently working toward a bachelor's degree at University of Houston-Downtown.
Outside of tech, Manny has a deep love for jazz, playing both electric and upright bass. He is also an avid PC gamer and a dedicated family man, enjoying life with his wife and 9-year-old stepson, who is learning piano. In his spare time, Manny loves playing board games like Monopoly, Mouse Trap, and Uno with his family, going camping, and exploring the diverse cuisine Houston has to offer.
Job Titles:
- in - House Marketing Director for Phones
Misty Walton is the in-house Marketing Director for Phones the Right Way, where she also actively answers calls for the Call Center. With an extensive background as a hairstylist, Misty has developed a natural talent for understanding people's needs and building genuine relationships. This ability to connect with clients helps her to craft marketing strategies that resonate with companies and also makes her an invaluable asset to our team.
Misty has been honing her craft for over twenty years, working one on one with clients and harnessing her ability to connect on a deeper level. She has mastered the art of customization and creativity, two skills that play an integral role in marketing. She has also spent countless hours and many years fine-tuning her marketing skills, in the classroom and in the real world. Whether answering calls or creating a marketing campaign, she approaches every task with a blend of artistry and strategy.
In her free time, Misty enjoys rock hunting and scouting for precious stones and transforming them into one-of-a-kind wire-wrapped jewelry, which she also markets and sells. This unique hobby not only showcases her artistic talents but also reflects her passion for nature and craftsmanship. Her passion for creating and connection is at the heart of everything she does - and her goal is always handling things the Right Way.
Job Titles:
- Assistant Director of Our Call Center
As the Assistant Director of our Call Center, Orlando brings over twenty years of management experience to our dedicated team. Specializing in customer service and leadership, Orlando has spent his entire career mastering the art of team building and process optimization, from hiring to daily operations. His expertise and dedication make him an invaluable asset to our company, playing a critical role in the everyday processes of the Call Center.
Orlando's extensive background includes managing teams in both retail and call center environments. Over the years, he has developed a keen ability to navigate difficult situations and overcome challenges. His expertise in handling hurdles and crises is matched by his commitment to maintaining an approachable and friendly atmosphere at all times.
Outside of his professional responsibilities, Orlando enjoys spending quality time with his family and playing the guitar. His passion for music and family life brings a well-rounded balance to his work and personal life.
A self-proclaimed techie from a young age, Ryan is the resident Phone Wizard at Tech The Right Way. With over 10 years of experience, Ryan specializes in crafting custom phone and call answering solutions for businesses of all sizes. Whether it's setting up basic call handling or designing complex call routing and high-volume switchboard systems, his dedication to client success is evident in every project he completes.
Working in various roles at Tech The Right Way, Ryan excels at simplifying complex technical jargon into clear, understandable language for clients. With a background as a DJ, performing at over 2,000 events, Ryan understands the importance of clarity in planning, preparation, and execution to achieve successful outcomes. His professional journey has helped him develop a strong ability to listen closely to client concerns and provide tailored solutions across a wide range of industries.
Outside of work, Ryan is a proud father of two adult children and recently became a dog dad to two playful Corgis. When he's not developing client solutions, Ryan enjoys discovering the best dining spots and catching up on his favorite TV shows. He can also still be found on occasion with a microphone in hand, belting out tunes on a karaoke stage.