The UX design process enables teams to build interfaces that support excellent user experiences. UX design is about knowing your audience, designing for their needs, and testing your designs to see if they support your users needs... When selecting and configuring vendor products, there are several points where UX can help you. These include (1) understanding what users want and need, (2) evaluating how well a product fits the workflow, (3) evaluating vendor demonstrations, (4) configuring the software for the best possible ease of use, and (5) usability testing the software after implementation and configuration to make sure it is intuitive and easy to use... We employ a 5D rubric for defining and evaluating user experiences. We measure it along these five dimensions: empowerment, efficiency, intuitiveness, engagement, and trust. Together these dimensions encapsulate key elements of how well software, websites, applications or service offerings meet and hopefully exceed user..