CONTACTONICS

Contactonics is a provider of Contact Center and BPO Services. Through our Coalition of Service providers Contactonics also offers Software Sales, Channel Sales Management of state of the art software for end to end Omni channel Contact Centers, Logistics and Queuing solutions, Data Management and Archival, Carrier Grade Telephony, Gamification, and Attrition prediction and prevention solutions... Contactonics is as a single source delivery partner of services, technology, and training through a strong coalition of technology leaders, services providers and visionaries thus presenting an end-to-end solution that creates real customer benefit. This flexible Coalition approach allows Clients to focus on the need at hand and only pay for services as / when needed... Contactonics provides consulting services using the SPOT Performance Maturity Model, which was developed by the designer of the initial COPC Standard, Alton Martin. SPOT (Single Points of Truth) is a graduated Management..