STOREY - Key Persons
Job Titles:
- Central Reservations Lead
Working as booking coordinator to give our customers extra support with their meetings and events with our booking portal. Adrijana is key to creating the relaxed atmosphere that you have in Storey club so, giving our customers more time to focus on their meetings and task for the day at hand.
Amy's our guru of financial information, making everything understandable and accurate, which frees up our time to focus on customers. A chartered accountant, Amy's spent 10+ years across different areas of finance, including assurance, reporting, tax and business partnering. She's also trustee for a charity that supports young parents.
With over 20 years client accounting experience Anthe is a pro at making financial processes as seamless as possible, ensuring a smooth experience for customers. This is backed up by strong systems knowledge and excellent communication skills. Anthe has a creative side too, making jewellery, enjoying music and appreciating architecture in her spare time.
As Head of Storey, Becky is focused on portfolio strategy, growth and customer relationships. With her extensive expertise, Becky successfully led the British Land analyst team and spent three years as the Asset Manager for British Land's Broadgate Campus, collaborating with prominent companies from the global financial, legal, technology, and media sectors. Her breadth of knowledge within the industry helps her to drive innovation and make informed decisions on the growth of the Storey portfolio.
Bradley works across all of our Storey spaces, popping in when and where he is needed to support his colleagues across the Storey portfolio. Bradley's expertise stretch in the hospitality industry stretch over 10 years, looking after an array of clients. Before Bradley turned to hospitality he played for a professional football academy, so if you're in need of another team mate, Bradley's your man.
Chloe has spent 7 years in customer service roles and relishes the chance to build relationships with customers. Known as chief organiser both inside and outside of work, Chloe is always on the look out for the next event to organise. In her spare time Chloe enjoys adrenaline-filled sports.
Darren's favourite expression is "no problem". This sums up his approach to delivering a seamless customer experience, as he always strives to find a solution. Having completed a post grad qualification in IT, and with 10 years' experience of working with luxury hospitality brands, Darren comes with a wealth of knowledge and a track record of delivering great customer experiences.
Dulce's passion is to go above and beyond customers' expectations and no matter how big the challenge, she's always ready to find the best solution with her positive and energetic flair. Another one of Ducle's passion is ‘Azulejeria Pombaline-style', which is a form of painted, tin-glazed, ceramic tile-work.
Ed joined British Land in 2020 on the graduate scheme where he worked in different teams across the business before taking the role of Asset Manager for Storey. Ed oversees the management and growth of the Storey portfolio and works on the development of the Storey sustainability strategy. Over the weekend you'll find Ed keeping fit or checking out the hottest gigs around London.
Ella started her career in fashion production but after an early-life crisis she began working within construction and property. Sustainability is one of Ella's passions and she is now Prince2 qualified and works with developers and designers to deliver fantastic Storey locations. Whilst also studying for an HNC in Construction.
Hannah's there for customers at every point in their leasing journey - from early conversations, to their move in and later if they want to flex their space. She joined us from British Land's graduate scheme for exceptional talent. Hannah previously worked with property agents and developers and holds a Masters from Henley Business School.
Julian relishes using technology to improve customer experience and productivity. An Agile enthusiast with 20 years in PropTech, and an expert in large connectivity, infrastructure and user focused software development projects. He's the brains behind features like our super-super-fast, secure WiFi. He's also an adrenaline fuelled mountain biker.
Job Titles:
- Customer Relationship Manager
Kate is our customers go-to! After studying law at Brunel University Kate's career led down a different path and she turned her focus towards the customer and their office experience. Passionate about delivering well-being, diversity, and inclusion she works hard to ensure our customers have the best experience at Storey. When not in the office you'll find Kate either in the gym or dining out. It's all about balance!
Manon has an eagle eye for how to improve situations and make life even better for customers. Manon has a gift for listening to people and finding solutions. And always with a smile.
Michael work's alongside customers to best meet their office needs within Storey. Taking them from initial enquiry, through to occupation and then helping them with onward growth and expansion within the portfolio. Michael has over 10 years of experience in London real estate working for commercial agents, brokers as well in large-scale infrastructure projects.
Natalia is extremely motivated, once she sets her mind to achieving a task she is focused on her delivery. Her uber-organisation skills are what help her carry out day-to-day tasks and requests from customers. As an active person Natalia enjoys challenging herself outside of work as well by keeping fit and healthy.
Neringa's energy and positivity is contagious and is what helps her to be such a great leader. She is able to adapt to change whilst ensuring the highest level of service is delivered. As busy mum of two, catching five minutes to herself is rare, but, when she does Neringa likes to read, research new countries for travel and immerse herself in new languages.
Sarah supports the sales team and has over 5 years experience working in the London office team, she studied Psychology at the University of Leeds and is a keen traveller often visiting cities all over Europe. And when Sarah's not in far flung destinations she enjoys hosting her book club.
Sarah works together with our architects and design specialists to create personalised and productive work environments for our Storey customers. With a BA degree in Interior Design and her work taking her as far as New Zealand, Sarah is involved in all stages of developing a new Storey location with a focus on developing the best customer experience. When not at work Sarah is renovating her house, a never-ending project.
Putting the customer first runs in Vanisha's family. She started helping her Mum, a Hotel Manager, at 10 years old and hasn't looked back. Vanisha's hospitality experience means she goes the extra mile for Storey customers and this is backed up by her professional qualifications. As well as her extensive experience in the customer service industry, Vanisha has also worked as a diamond grader in Hatton Garden.
Violeta approaches every day with a fresh positive outlook, eager to meet the new faces coming through Storey Club doors. Naturally a people person, her ability to build meaningful relationships and go the extra mile for her customers has helped her get to where she is in her career. As an active person, Violeta is often on her feet, checking in on customers in Storey Club.