CLIENT SATISFACTION AUSTRALIA

Client Satisfaction Australia is focused on the feedback component of your relationship with your clients. For help on improving your business or your relationships refer to Firm Foundations Australia at www.ffaustralia.com... Many firms already use mailed surveys to gain this feedback. Client Satisfaction Australia allows legal practices to give their clients a link to a fully branded online survey that they can use to gain valuable feedback. In this day and age it is quite easy to produce on line surveys for your clients, but Client Satisfaction Australia takes this one step further and makes it seamless for your client but the real value for our law firm clients is the monthly reporting of Client Satisfaction and Feedback allowing you to see trends and identify where improvement activity needs to be focused, and to allow you to "harvest" client comments in your marketing testimonials... As our client base grows, Client Satisfaction Australia intends to introduce benchmarking..