NVP - Key Persons
Job Titles:
- Human Resource Director
- in 2023 As the Director of Human Resources
Angela Gavlick joined NVP Warranty in 2023 as the Director of Human Resources. She brings over 25 years experience in business and human resource experience including, business management, policy administration, succession planning, change management, employee development, negotiations, compliance as well as workers compensation, FMLA, ADA and other day to day operations.
Previously Angela served as the Director of Human Resources for Luzerne County Government, Human Resource Manager for Jack Williams Tire, HR Business Partner for Lowe's, and was co-owner of Gavlick Personnel Services, a regional employment and staffing agency.
Damian joined NVP Warranty in 2021 to establish their marketing department. With over 30 years of B2B marketing and sales experience, he has played a key role in positioning NVP as a leader in the Extended Warranty industry. Damian's expertise lies in digital marketing, design, and analytics.
Before joining NVP, Damian had a diverse career spanning the advertising, entertainment, and automotive industries. He started his career in out-of-home advertising, where he contributed to developing the first network of digital outdoor advertising displays in the US. Damian then transitioned to the live music entertainment sector and achieved substantial success, building a $4 million book of business. Driven by his passion for technology and marketing, Damian later joined the nation's largest automotive aftermarket company, where he was instrumental in developing the industry's first B2B mobile ordering app.
Damian is a proud Penn State alumnus, having earned a Bachelor of Arts in Advertising.
Job Titles:
- Controller
- in 2017 As Their Accountant
Dee joined NVP Warranty in 2017 as their accountant. In 2021 she was elevated to the position of Controller. She has overseen most aspects of NVP since its inception and is a valuable resource as a member of the Executive Leadership Team.
With over 20 years of accounting experience behind her, Dee has successfully guided the company financially, and has projected a bright future of growth and stability that aligns with NVP Warranty's business model.
Prior to joining NVP Warranty, Dee worked for a newly formed non-for-profit charter school system. In the accounting department she handled all payables and purchasing for 22 schools in the system it served. She also worked for Cleveland Grower's Marketing until their closure in 2007. Dee attended The Ohio State University and Missouri State University, where she earned her accounting degree.
Dominic Hogan joined NVP Warranty in September of 2020 as a Claims Manager and was promoted to Claims Director in April of 2022. He has been instrumental in growing our Claims and Customer Service departments and has successfully delivered several critical projects including but not limited to, transitioning the organization to a new phone platform, building a preferred shop network, and implementing a QA process that has resulted in improved work processes and efficiencies.
Dominic brings over 25 years of experience from the automobile and vehicle service contract industries. Prior to joining NVP Warranty, Dominic spent 9 years as a Claims Manager at GWC Warranty, and he served in several roles at Saturn of Wyoming Valley including Sales Manager and F&I Manager where he led his teams to reach multiple customer service goals.
Job Titles:
- Director of Service Operations
- the Service Operations Director
Hannah joined NVP Warranty in April of 2021 as the Service Operations Director. Working directly under the COO, she has worked on several initiatives which have been critical in standardizing internal processes & improving overall customer support. She brings a fresh view to NVP Warranty including project management, account management, and customer service.
Prior to joining NVP Warranty, Hannah was a Client Relationship Manager with Net Driven, handling website & social media accounts for repair facilities & tire shops. Before that, she was with TMG Health for almost 10 years with roles in Customer Service, Appeals & Grievances, Implementations, and Business Analytics. She has an Associate's Degree in Business Administration and has a PMP Certificate through the Technical Institute of America.
Mike joined NVP Warranty in 2019 as Vice President of Sales and was quickly promoted to Chief Revenue Officer. He leads the nationwide Field Sales Team as well as the corporate Business Development Center. Mike has over 35 years of experience within numerous verticals of the automotive and warranty space. He has authored several articles for automotive publications, including F & I Showroom and Agent Entrepreneur.
Prior to joining NVP Warranty, Mike held various executive level positions at GWC Warranty, AutoNation, and Ally Financial. He has a Bachelor of Science in Finance from Northern Illinois University and a Master's in Administration from Central Michigan University.
Job Titles:
- Chief Executive Officer
- in 2019 As Their Chief Financial Officer
Paul joined NVP Warranty in 2019 as their Chief Financial Officer and took over as the Chief Executive Officer in January of 2021. He has been an instrumental part of NVP's rapid growth over the last few years. Paul has over 25 years of experience in the Vehicle Service Contract industry both in finance as well as on the insurance side of the Vehicle Service Contract business.
Prior to joining NVP Warranty, Paul was part of the team that helped establish GWC in the mid 90's. While at GWC aside from being their Chief Financial Officer, he also served as President and Chief Executive Officer of their AM Best A- rated insurance entity known as Global International Insurance. Paul was also responsible for managing their underwriting performance and new product development, as well as managing some of the larger dealer accounts. He has a Bachelor of Science in Accounting from Wilkes University.
Rich joined NVP Warranty in 2020 as the Vice President of Operations and was promoted to COO in 2021, leading the Claims, Service Operations, Human Resources, and Analytic teams on several initiatives that have played a critical role in the company's growth in the Vehicle Service Contract industry. He brings over 30 years of experience in operational leadership, strategic planning, and project management.
Previously, Rich was instrumental in improving claims performance and customer service excellence at numerous organizations, such as GWC Warranty, Liberty Mutual Insurance Company, Hanover Insurance Group, AutoOne Insurance, Bristol West Insurance, and Nationwide Insurance Company. He has a Bachelor of Science in Public Administration and Accountancy from Long Island University.